Bulky household waste collections

Too Big For The Bin collection service

If you have larger household items that you want to throw away, our Too Big for the Bin service can help.

We collect most furniture and household items such as:

• TVs and stereos
• washing machines
• sofas
• tables and chairs
• mattresses

We do not collect:

• garden waste
• car parts
• paint
• hazardous waste
• builders waste
• pianos

We can only collect from residential properties within the borough.

Collections will only take place from outside of the building itself, unless you qualify for an internal collection.

Commercial customers including property managing agents, commercial and private landlords can use our commercial waste services.

Costs and booking

We can collect up to 10 bulky items for £41.95. This is a non-refundable service.

The service is currently free of charge if you are receiving housing and/or council tax benefit. We will need your NI number when you book.

We can only release dates on a week-by-week basis. If there are no slots available at the time of booking, try again in a few days, as we release new dates every week.

Book a Too Big For The Bin collection

If you would like to make amendments to your existing booking:

• email [email protected] 
• telephone: 020 7361 3001

before 12pm on the working day (Monday to Friday) before the collection is due. Any amendments or changes after this time are non-refundable.

Reuse and recycle your bulky waste items 

If you think someone else or a neighbour might want an item you want to get rid of, don't dump it, Freegle it free of charge!  Freegle is a charity and enables you to exchange unwanted items for free. To find out more, and to see what is currently available, visit Kensington and Chelsea Freegle.

You can use the following apps to find an alternative bulky waste removal provider, some of which may be able to reuse your materials:

• LoveJunk - an online marketplace for the collection of bulky waste, furniture and appliances. It matches you to nearby licensed waste carriers and also reuse charities and is free to use. 
• TipTapp - For items such as broken furniture, old mattresses, bulky waste, or garden waste just set the price you are willing to pay and within minutes you will be offered times for same or next day removal from your address.

• LITTA - one of the UK's leading same day rubbish removal companies. By using LITTA, you can book a fast, reliable and carbon neutral waste collection in seconds. 

Collection times

We collect between 7am and 3pm, Monday to Saturday. We cannot specify the time of collection, only the day. You must present your bulky waste for collection by 7am. Missed collections due to late presentation are non-refundable.

There are no collections on Sundays, bank holidays or the Tuesday following the Notting Hill Carnival.

Before we collect

Once you have booked a collection:

• leave your items at ground or basement level on your property but outside the building itself; please don’t leave them on the pavement if possible
• make the team aware of any issues which may obstruct the removal of the items from your property, such as narrow with turns or spiral staircases
• bundle your items together, for example if you dismantle your wardrobe and bundle into one lot, this will count as one item
• keep mattresses dry as they are very heavy to lift when they are wet

If you are elderly or disabled and need an internal collection as you are unable to move the items yourself to the collection point, contact Streetline, telephone 020 7361 3001.  

This will require a risk assessment to be carried out by the contractor but there are only a limited number of assessments carried out each week. Therefore, there could be a wait time of several weeks from the time of requesting a risk assessment to the collection date.

Heavy items

If the item is extremely heavy or bulky, we can arrange a three-man crew. This service is only available on the last Wednesday of the month.

Very heavy items include:

• American fridge/freezers
• sofa beds

If you dismantle a sofa bed and remove the metal action, this counts as two items so you won't need a three-man crew.

Cancellations

If you want to cancel your appointment, contact Streetline, telephone 020 7361 3001 by 12 noon the last working day before the collection is due to take place.

If you don't let us know in time, we can't give you a refund.