Garden Waste Collection Service

The Council offers a fortnightly garden waste collection service for an annual subscription of £65 (£45 concession rate). The service runs from 1 April 2017 until 31 March 2018 and garden waste collections are on Wednesday, every fortnight.

How to subscribe 

New customers

To subscribe to the Garden Waste Collection Service you will first need to register your details. You will need an email address and a debit or credit card to complete the registration. Please note that a handling fee of 1.25 per cent is added to credit card transactions.

After you have registered your details, you will receive a confirmation email. Your garden waste bags will be delivered to you in five working days ready for you to use for your first garden waste collection.

Register

If you do not have an email address please telephone 020 7341 5199 to set up a subscription (Monday to Friday, between 9.30am and 4.30pm).

Existing customers

If you received the garden waste collection in 2016/17 (up to 31 March 2017) you will need to register your details again (using the button above) and renew your subscription.

Once you have renewed your subscription you will receive a confirmation email and your garden waste collection will continue on Wednesday, every fortnight. You can login and manage your subscription online using the button below.

Login

As an existing customer you will have already received your three garden waste bags, but if you need replacements please email gardenwaste@rbkc.gov.uk or telephone 020 7341 5199 (Monday to Friday, between 9.30am and 4.30pm).

How much does it cost?

The annual subscription for the service is £65 (£45 concession for people receiving benefits), and includes three reusable garden waste bags per household.
 
Please note: Unfortunately, the state pension is not a benefit therefore you will not be eligible for the concession price. If you receive benefits such as council tax benefit, housing benefit, job seekers allowance, universal credit and /or income support you are eligible for a discounted subscription rate of £45.
 
Payment must be made up front to receive the service.
 
If you subscribe later in the year you only pay for the remaining months. For example, if you start your subscription in August you only pay for 8 months (August to 31 March).
 
Please note credit card payments are subject to a 1.25 per cent handling fee. There is no handling fee for debit card payments.
 

Collection day

A dedicated collection crew (not your usual rubbish/recycling collectors) will collect your garden waste on Wednesday, every fortnight. Garden waste is collected from the north of the borough (north of Kensington High Street) one week, and from the south of the borough (south of Kensington High Street) the following week.

Your bag(s) must be placed at the boundary of your property (not on the highway) and be visible from the kerb, ie: easily spotted by a collection operative walking or driving past, by 7am on your collection day.

Your empty reusable garden waste bag will then be returned to your property.
 
We advise you put your address on your garden waste bag(s) so that the collection crew can return your bag(s).
 

Reusable bags

The Council will issue three reusable garden waste bags per household. Additional bags can be purchased for £9 per bag.
 
The reusable bags are 120 litres capacity.
 
To order more bags, please telephone 020 7341 5199 or email gardenwaste@rbkc.gov.uk.
 
Garden waste will NOT be collected in any bags other than those supplied by the Council.
 

How to cancel your subscription

You can cancel the service at any time. Please note that refunds cannot be issued for early contract cancellation.

To cancel your subscription telephone 020 7341 5199 or email gardenwaste@rbkc.gov.uk.

What can and can't go in to your Garden Waste bag?Bags must contain only garden waste, we cannot collect bags of soil or heavy materials and the bags must not weigh more than 25kg so they can be lifted by the collection crews. Any bag(s) that are too heavy (over 25kg) will not be collected.

Items that can go in your Garden Waste bag:

  • leaves
  • grass cuttings
  • weeds and old garden or house plants
  • flowers twigs and hedge trimmings
  • diseased plants

Items that can't go in your Garden Waste bag:

  • plant pots
  • wire ties
  • seed trays
  • plastic
  • glass
  • metal
  • gravel stones
  • soil logs
  • branches thicker than 2.5 inches (6cm) in diameter
  • meat waste
  • bones
  • fish
  • cooked food
  • vegetables and peelings
  • Japanese Knotweed*
    *Japanese Knotweed Japanese Knotweed is a serious problem in the UK. This non-native plant is highly invasive and regenerates quickly from the smallest of cuttings. You should not therefore remove Japanese Knotweed yourself. If you suspect you have Japanese Knotweed in your garden, you will need specialist advice. Please visit the Environment Agency website on Japanese Knotweed for more information. Please note that neither Japanese Knotweed nor soil that has previously had Japanese Knotweed in it, can be taken to Western Riverside Waste Authority. Japanese Knotweed Ltd website also provides helpful advice and guidance about Japanese Knotweed and treatment.

Garden waste should not be put out for collection with the normal rubbish as the collection crews will not take it.

Please note: If contamination of your garden waste is a reoccurring issue, it could result in the removal of the garden waste collection service without a refund.

Please do not place garden waste in recycling bags as this contaminates the recycling load and may prevent items such as paper, card, glass being recycled.

What happens to your garden waste?

The collected garden waste is sent to a composting facility in Essex where it is shredded and turned into compost to be used as a soil conditioner.

Larger one-off garden waste collections

A new service that is being offered for larger garden waste collections is a one-off garden waste collection. This consists of a special collection of up to 20 reusable garden waste bags and costs £120.

This service is open to all residents, community groups and garden squares. If you would like to book a one-off large garden waste collection, please telephone 020 7341 5199.

Home composting

The simplest, cheapest and most environmentally sustainable way to dispose of garden waste is to compost garden waste at home using a compost bin. Home composting benefits your garden and the environment, and it’s easy.

The Council has teamed up with getcomposting.com to offer residents in Kensington and Chelsea a variety of home composting bins.
To see what is available call 0844 571 4444 or visit www.getcomposting.com. See home composting tips for further information. 
 
Alternatively, you can take your garden waste (free of charge) to Western Riverside Waste Authority at Smugglers Way, London SW18 1JS.
 

Recycling garden tools

Recycle your old garden tools with the Tools Shed project. You can deposit old garden tools in a special collection bank at the Western Riverside Waste Authority Civic Amenity Site in Wandsworth.

From here, the tools are picked up by HMP Wandsworth, where they are refurbished by inmates in the prison’s workshops. The refurbished garden tools are then distributed to primary schools within the boroughs of Kensington and Chelsea, Hammersmith and Fulham, Lambeth and Wandsworth.