Apply for hardship relief for business rates

Apply for hardship relief for businesses

How to apply for Hardship Relief

Please complete the application form as fully as possible.

If you have any difficulties completing the form, please contact the Business Rates Technical Team at [email protected] or by phone on 020 7361 3276 or 2539.

If there is insufficient room on the form for any of your responses, please include them on a separate sheet or sheets noting which number on the form they relate to.

All applications for hardship relief are submitted to the Royal Borough’s Executive Director of Resources. The Executive Director consults the Leadership Team Member for Finance and Customer Delivery before making a decision.

Please note that if the information requested in box 16 of the Hardship Relief Application Form is not provided, we will not be able to progress your application.

What happens after we receive your application

When we receive your application form, we will acknowledge receipt within five working days and let you know when a decision will be made. If we require any further information to progress your application, we will contact you.

Once the Executive Director of Resources has made a decision on whether or not to grant relief, we will write to you within five working days of the decision to let you know the outcome. Please note that once the decision has been made it is final, there is no provision for an appeal to be made against it or for ratepayers to re-apply for the same period.


Last updated: 20 September 2022