About Trading Standards

Information about what Trading Standards do, how to get advice and some key areas of work.

What we do

We enforce criminal laws that encourage fairer trading. They may be about the quantity, price or description of goods or services. They may also be about the safety of goods you buy. We achieve this by:

  • advising local businesses on how to comply with the law;
  • investigating complaints;
  • working in partnership with other agencies such as the police;
  • working on projects to protect people, including honest traders; and
  • taking appropriate action. We prefer to advise, but we will prosecute where necessary.

How to make a complaint about goods or services

Complaints should initially be made to the Citizens Advice Bureau. They’ll advise you about your rights, and refer it to us if there’s something we should investigate. You can also phone them on 03454 040506 or text them on 18001 03454 040506.

Citizens Advice also provide letter templates to help you if you need to write to a trader. View Citizens Advice letter templates.

For general advice for consumers visit the Citizens Advice website.

How to get business advice

You can find advice about the laws that affect you at the Business Companion website. If you can't find what you need there, or if it’s unclear, please call us on 020 7361 3002, or email us at trading.standards@rbkc.gov.uk.

Product Safety

Please visit our Product Safety page for more information and links to sites warning about product recalls.

Auctions, animal feed and mail forwarding

Auction

Premises within the borough that are used to hold an auction - even if that is not the main business - must register with us. Please visit our registering premises used for auctions page.

Animal feed

If you produce or import animal feed you need to register your premises with us. This includes recycling waste food as feed. For more information visit our other registrations page.

Mail forwarding

You must also register with us if you run a business which forwards mail, even if it is not your main business. Please see our other registrations page.

Landlords, letting agents and property managers

Recent legal changes are affecting these businesses. For more information please see our landlords, letting agents and property managers page.

Our enforcement policy

Sometimes we need to take action against traders who don’t comply with the law. We follow an enforcement policy when doing so:

Enforcement Policy

Primary authority

This is a means for businesses to form a legal partnership with one local authority. It then provides assured and tailored advice on complying with:

  • environmental health
  • trading standards
  • fire safety regulations that other local regulators must respect. 

For more information about these partnerships visit the GOV.UK website. If you are interested in such a partnership with us, please call 020 7361 3002 or email trading.standards@rbkc.gov.uk.

Contact us

If you need further guidance please contact us.

Email: trading.standards@rbkc.gov.uk

Telephone: 020 7361 3002

Post:

Trading Standards,
PO Box 66532,
London
W8 9GL
 

Opening times:

Mondays to Fridays, 9am to 5pm or personal callers by appointment only.

Privacy Notice

View our Privacy Notice for Trading Standards.