Parking Services

View the contact directory »

Alternative Name Parking Services
Description Services for all the Council's parking operations.
Address Customer Services Centre Kensington Town Hall Hornton Street
W8 7NX
Telephone 020 7361 3949 / 01285 238 956 / 020 7351 1203 - Vehicle retrieval line
020 7361 4380 - Penalty charge ticket payment and enquiry line

020 7361 3019 - Permit telephone renewals line
020 7361 4381 - Permit enquiry line
020 7361 3004 - General parking enquiry line

Parking suspensions line - 020 7361 4385
Contact Parking Services
Mailing Address Postal parking permit applications should be sent to:
Customer Services, Town Hall, Hornton Street, London W8 7NX
Hours Penalty charge tickets payment and enquiry-line open Mon - Fri 9am - 5pm
Permit telephone renewals, permit enquiry-line and general parking enquiries open
Mon - Fri 8:30am - 5:30pm
Parking suspensions line open Mon - Fri 9am - 5pm
Transport Tube: High Street Kensington (Circle, District)
Buses: 9, 10, 27, 28, 49, 328
Notes Penalty Charge Notice new online facility

- You can now view the details of your PCN including photos
- You can make a challenge or representation against your PCN
- You can make payment for your PCN

Please visit:

Suspensions online service

To submit an application for parking suspensions or to download forms please visit


Personal visits to the Customer Service Centre, for permit related matters: Town Hall, Hornton Street, London W8 7NX

Eligible customers can renew their permit online, please visit

If you suspect parking permit fraud, please contact us on 020 7361 4231
Last Updated 17 July 2020

The contact directory is maintained by the Royal Borough's Libraries. If you have any queries about information listed here please email