- Coronavirus (COVID-19)
- COVID-19 Hub
- COVID-19: Help with shopping and food
- COVID-19: Support for businesses and the self-employed
- COVID-19: Guidance for operating your business
- COVID-19: Volunteering and how you can help the community
- COVID-19: Domestic abuse support
- COVID-19: Benefits service
- COVID-19: Bins and recycling
- COVID-19: Births, deaths and registrar services
- COVID-19: Children, education and returning to school
- COVID-19: Council and Committee Meetings
- COVID-19: Grenfell Response and Recovery
- COVID-19: Health and Social Care
- COVID-19: Housing and homelessness
- COVID-19: Leisure and culture
- COVID-19: Testing and Tracing for Coronavirus
- COVID-19: Libraries
- COVID-19: Noise and Nuisance and the local environment
- COVID-19: Parking, permits and streets
- COVID-19: Paying your Council Tax
- COVID-19: Community centres
- COVID-19: Faith group updates
- COVID-19: Planning and Building Control
- COVID-19: Related scams
- Covid-19: Hub Privacy Notice
Support for businesses and the self-employed
This page provides information on the support, guidance, advice and financial support available for businesses and self-employed people throughout the Covid-19 pandemic.
From 12 April, non-essential retail, personal care businesses and outdoor hospitality can reopen, following the easing of lockdown restrictions.
On this page you can find details of available grants, financial and operational support.
Funding through grants and other financial support
The Government’s Restart grants scheme provides businesses in the non-essential retail, hospitality, leisure, personal care and accommodation sectors with a one-off grant to reopen safely as COVID-19 restrictions are lifted. If you own non-essential retail premises you could be eligible for up to £6,000 and up to £18,000 for pubs, hotels, gyms and other retail, leisure or hospitality businesses.
Your business may be eligible if it is based in England, rate-paying and operating on or before 1 April 2021. Unfortunately, you won’t be able to access the grant if your business is in administration, insolvent or has been struck off the Companies House register, or has exceeded the permitted subsidy allowance.
You can find out more details on eligibility at the Gov.uk website.
The amount given per grant is based on your rateable value. For non-essential retail premises, this will be:
- Rateable value of exactly £15,000 or below: £2,667
- Rateable value over £15,000 and less than £51,000: £4,000
- Rateable value of exactly £51,000 or over: £6,000
For hospitality, accommodation, leisure, personal care and gym business premises, this will be:
- Rateable value of exactly £15,000 or below: £8,000
- Rateable value over £15,000 and less than £51,000: £12,000
- Rateable value of exactly £51,000 or over: £18,000
As part of your application, you’ll need to provide your business’ standard industry classification (SIC) code. If you don’t know your SIC code, you can check the ONS website. The majority of businesses who can access this grant will fall under Section G, I, R or S on the listings.
Applications for this grant will close on Wednesday 30 June at 5pm.
National Lockdown Restrictions grants for closed businesses (16 February – 31 March 2021)
These grants are available for the national restrictions period Tuesday 16 February – Wednesday 31 March and is focussed around support for businesses in the retail, leisure, and hospitality sector which were forced to close. Visit the Government website for further details on eligibility.
Grant payments for the lockdown period 16 February – 31 March 2021 will be:
- Premises with a rateable value of £15k or under, grants to be £2,096 for the 44 days of restrictions;
- Premises with a rateable value of between £15k-£51k grants to be £3,143 for the 44 days; and
- Premises with a rateable value of £51k or over grants to be £4,714 for the 44 days.
Applications for grants during this period (16 February – 31 March) close at 5pm on Monday 31 May 2021 so please submit your application before this date if you have not already applied for this scheme.
Additional Restrictions Grants - Now closed
Applications for the Additional Restrictions Grants have now closed. We will be commencing our check, review and document verification process for Window 3 applications from 12 April 2021. Payments will be made subsequently to successful applicants.
Funding for employers through the Kickstart scheme
The Government’s new Kickstart scheme, under its Plan for Jobs, provides funding for businesses to create job opportunities for young people aged 16-24. Employers taking part in the scheme receive £1,500 for each new person they hire to cover the cost for necessary support and training. In addition, the cost of national minimum wage payments, National Insurance, and pension contributions will be covered by the Government for the first six months. Kickstart job placements should be for high quality job placements within a business providing at least 25 hours per week. Any organisation can apply for the scheme, no matter the size or the sector. Those offering more than 30 placements can apply for funding directly with the Government and those offering less can do so through an intermediary.
The Council is an intermediary and working with partners to support local businesses to apply for the Kickstart scheme so if you would like to learn more please contact Albena Karameros at firstname.lastname@example.org
Extra protection for commercial tenants who miss rent payments
Protection from eviction for commercial tenants
Businesses are advised to speak to their landlord to see if they have considered any measure to help, for example, by moving from a quarterly to a monthly rent, or indeed offering a pause on collecting rent for an agreed period.
Commercial tenants who cannot pay their rent because of COVID-19 will be protected from eviction. Note that this is not a rental holiday – businesses will still be liable for the rent.
For information on protection from eviction for commercial tenants visit the GOV.UK website.
On 31 October 2020, after announcing the planned national lockdown from Thursday 5 November to Wednesday 2 December, the Government also announced an extension to the Coronavirus Job Retention Scheme and further financial support.
Coronavirus Job Retention Scheme (Furlough Scheme)
The scheme, often referred to as the Furlough Scheme, allows employers who have been forced to close their business during lockdown to pay up to 80 per cent of their employees’ wages through the Government.
Initially planned to close at the end of October, the Furlough Scheme has been extended to March 2021, to support those during the national lockdown from Thursday 5 November 2020 and throughout the winter months.
Support for smaller firms through the COVID-19 Bounce Back Loan scheme
The Bounce Back Loan scheme helps small and medium-sized businesses to borrow between £2,000 and £50,000.
The Government will provide lenders with a 100 per cent guarantee for the loan and pay any fees and interest for the first 12 months. Businesses will be able to borrow between £2,000 and £50,000 and access the cash within days.
The Government will provide lenders with a 100% guarantee for the loan and pay any fees and interest for the first 12 months.
Businesses will be able to borrow between £2,000 and £50,000 and access the cash within days.
Loan terms will be up to six years and no repayments will be due during the first 12 months. The Government will work with a network of accredited lenders to agree a low rate of interest for the remaining period of the loan.
You can see if you are eligible and start an application on the Government website.
Support for businesses through the Coronavirus Business Interruption Loan Scheme (CBLS)
The Coronavirus Business Interruption Loan Scheme, delivered by the British Business Bank, supports businesses to access bank lending and overdrafts. The Government provides participating lenders with a guarantee of 80% on each loan (subject to a per-lender cap on claims) to give lenders further confidence in continuing to provide finance to SMEs. Business owners are advised to speak to their business banking contact as soon as possible.
The Government will not charge businesses or banks for this guarantee, and the Scheme will support loans of up to £5 million in value. Businesses can access the first 12 months of that finance interest free, as government will cover the first 12 months of interest payments. More information can be found on the British Business Bank website.
Businesses that have cover for both pandemics and government-ordered closure should be covered, as the government and insurance industry confirmed on 17 March 2020 that advice to avoid pubs, theatres etc is enough to make a claim.
Insurance policies differ significantly, so businesses are encouraged to check the terms and conditions of their specific policy and contact their providers. Most businesses are unlikely to be covered, as standard business interruption insurance policies are dependent on damage to property and will exclude pandemics.
Information for self-employedThe Self-Employment Income Support Scheme is for those who are self-employed and have lost income due to the impact of COVID-19. Set up for those who earn the majority of their income through self-employment, support through the scheme has been extended from November. You can find out how much you’re eligible for and apply on the GOV.UK website.
If you are not eligible for Self-Employment Income Support Scheme – for example if you are self-employed or earning below the Lower Earnings Limit of £118 per week – and you have COVID-19 or are advised to stay at home, you can now more easily make a claim for Universal Credit or the new style Employment and Support Allowance.
The Government has allowed those who are self-employed, registered in the UK for self-assessment and have been impacted by Coronavirus, to defer your self-assessment income tax payments for July 2020 to 31 January 2021.
You can find out more information about tax deferrals online.
Employment allowance to increase by £1,000 allowing certain businesses who employ staff to reduce their National Insurance bill by £4,000. Visit GOV.UK website for more information.
Council Support for businesses and self-employed
Businesses in Council-owned Commercial premises
If you are a business renting a commercial property from the Council, we will be in contact with you to discuss payments for the previous quarter and your current circumstances. We are here to support and help you as we emerge from lockdown restrictions.
If you have any questions about this, please email us at: email@example.com.
Commercial Waste Services
We know many business operations are impacted by Covid-19 and your waste collection requirements may now be different. If you are still operating and receiving a commercial waste collection you will be invoiced as normal. If you are not operating or require changes to your contract, please contact us by email on firstname.lastname@example.org and we will get back to you as soon as possible.
Council funded support from the Portobello Business Centre (PBC)If you need business advice you can book a telephone call/meeting with one of PBC’s business advisors. You will also be able to book a Skype call so there is no need to attend at their office. Please call on: 020 7460 5050 to discuss, or visit the Portobello Business Centre website.
RBKC Supply ChainThe RBKC Supply Chain will continue to offer the following services during the COVID-19 pandemic, such as brokering opportunities with buyers as and when they arise, critical review of any tenders by a tendering specialist prior to submission. More information about the project can be found at the RBKC Supply Chain website, or contact:
MTW Consultants Ltd
Tel: 07891 165 207
Traders and council run markets
Under national lockdown rules all markets in the borough will only be able to operate with stalls trading essential items such as food and household goods.
The Council will not be accepting any new applications for trading on Portobello Road and Golborne Road market at this time.
The Council has taken steps to ensure markets operate in line with social distancing guidance from the Government. All traders need to operate to mitigate the transmission of COVID-19, by following safety recommendations including managing queues, wearing face masks, using gloves and minimising the use of cash.
The reduced number of stalls will need to ensure pedestrian flow and that queues are not blocking areas. Traders will be asked to have side and back tarpaulins to create breaks between traders and pedestrians to encourage social distancing. This is continually monitored, with advice and guidance being given to traders to ensure they can operate safely.
If you have a specific street trading question email us at: email@example.com or call us on tel: 020 7727 7684.
LibrariesLibraries are still providing valuable and useful online business information to help you get information to support your research and development functions, plus your marketing programmes.
Our libraries offer many free online resources that can be accessed via the libraries webpages.
Information from other agencies and trade organisations
The London Growth Hub
The London Growth Hub’s team of business advisers can help you create a plan of action and provide a gateway into the vital resources, support and initiatives needed to sustain your business through this challenging period.
Get support and request a free meeting through their website.
The London Growth Hub is an initiative of LEAP, London's local enterprise partnership and is supported by the Mayor of London and HM Government.
Kensington and Chelsea Chamber of Commerce
Kensington and Chelsea Chamber of Commerce, are putting together a range of different activities and webinars with their expert panels to help answer your questions.
Visit the Kensington and Chelsea Chamber of Commerce website to see what events are planned.
Westway Trust have been in touch with all their business tenants with help advice and support. Westway are also working closely with Age UK, the Volunteer Centre Kensington and Chelsea, the council and other groups to see how we can best support vulnerable people in the area.
For further information visit Westway Trust COVID-19 webpages.
Federation of Small Businesses (FSB)
FSB has created a very useful hub that answers questions for small businessess. Visit the Federation of Small Businesses (FSB) website for more information.
Information for food businesses
Food businesses being temporary takeaway onlyThe Government has announced that all food businesses, including pubs, restaurants and cafes should close to the public to prevent large groups of people gathering and spreading the virus.
However, the Government is introducing changes to planning legislation to allow pubs and restaurants to be used as hot food takeaways without requiring planning permission, for a temporary period of up to 12 months only, in response to the Coronavirus outbreak.
Food deliveriesWe have also been advised by the Government not to undertake planning enforcement action which would result in unnecessarily restricting deliveries of food and other essential deliveries during this period.
Read the full copy of this Statement for more information.
As a food business operator, we appreciate you may have some concerns, however, there is currently no evidence that you can catch Coronavirus from food.
It is important that you ensure that food is protected from contamination, so it is good practice to cover open food and wash fresh fruit and vegetables.
You should follow the government advice on the GOV.UK website if you or any of your staff have travelled. If you or your staff are feeling unwell then you need to visit the NHS 111 Online website for advice on what to do.
If you offer any shisha pipes at your establishment, in light of the Coronavirus pandemic situation you should consider ceasing this service for the time being. If you do provide this service, then you must ensure that you provide clean/sanitised equipment and sharing of equipment must be avoided at all times.
A free e-learning course on COVID-19 is available on the Highfield Training website. For details of other e-learning opportunities visit the E-learning webpage, If you have specific food safety or health and safety questions please email us at: firstname.lastname@example.org, or call us on tel: 020 7361 3002.
Pest ControlIn these difficult times RBKC Pest control can be called upon to assist with any pest issues you may have or for general advice. If your food business is not operating presently you must ensure that any perishable food and waste refuse has been disposed of and the premises is clean to ensure you do not get any pest infestations or odour issues.
Our Pest Control Officers can give advice and ensure your premises are adequately proofed and pest free. Similarly if you are still open and providing takeaway food or you are an essential food retailer and your pest control contractor is unable to carry out an inspection we can be contacted and would be happy to help. Please call us on 020 7341 5773.
What you need to know about Coronavirus and foodIt is very unlikely that you can catch Coronavirus from food. COVID-19 is a respiratory illness. It is not known to be transmitted by exposure to food or food packaging. However everyone should maintain good hygiene practice.
Find out the Government’s latest information and advice on all aspects of food preparation and storage, including food hygiene, packing and disposal on the GOV.UK website.
Pricing and price markingBusinesses still have a responsibility to comply with the law when selling goods. All goods should have a price on or associated with them so that customers can determine the price they will be expected to pay for an item without having to ask.
We are asking residents to report any instances of excessive charging or businesses not displaying pricing to email@example.com. We are looking at our options under current legislation to address this kind of abuse but will also report this to Government to make a case for emergency legislation to tackle this.
Support for arts and culture businesses and self employed
The Creative Workspace Resilience Fund
£1.5m fund to help studio and creative workspace providers support artists and makers. Deadline 4pm, Wednesday 20 May 2020. Visit the Creative Land Trust website for information.
The Esmée Fairbairn Sustaining Engagement with Collections Fund
£350,000 to support 12-15 organisations to explore different ways of engaging with museum or gallery collections. Offering grants of up to £30,000 for projects of up to a year. Deadline 5pm, Tuesday 26 May 2020. Visit the Museums Association website for information.
Film and TV Charity Community Grants
Offering small grants between £150 - £1,000 for those who work in film or TV or cinema to produce an activity to support colleagues in the industry during the crisis. Deadline 6pm, Monday 1 June 2020. Visit the Film and TV Charity website for more information.
Freelands Foundation Emergency Fund
£1 million fund for freelance creative practitioners experiencing financial hardship, providing grants of £1,500 to £2,500. Deadline 2pm, Thursday 18 June 2020. Visit the Freelands Foundation website for more information.
The Authors Emergency Fund
Awarding grants of up to £2,000 to UK professional authors and writers. Visit The Society of Authors website for more information.
Advice and guidance
GLA Culture at Risk
Register your details with the Mayor’s Culture at Risk Office, to shape and improve their service at this time, and for updates on the newest resources and guidance available. Visit the GLA Culture at Risk website.
The union for performers and creative practitioners provides a briefing on sector and state financial support. Visit the Equity website.
Culture Health and Wellbeing Alliance
Wealth of useful information, online training, listings and links from this cultural sector support organisation, funded by Arts Council England. Visit the Culture Health and Wellbeing Alliance website.
Resources and platform for home-based, creative ways to support mental health. Visit the MARCH Network website.
Includes guidance on digital tools for homeworking, moving work online, and listings for funds and support. Visit the Arts Professional website.
Voluntary Arts #CreativeNetwork
Daily digital gatherings for those working in the creative sector. Visit the Voluntary Arts website.
Arts Council Tech Champions
Digital support to organisations navigating moving work online. Visit the Arts Council Tech Champions website.