Paying your Council Tax and contact details
Council tax can be paid yearly, half-yearly, quarterly or in ten monthly instalments between April and January. Instalments are payable on the 15 of each month, but Direct Debit payers can choose from the 7, 15, 21 or 28 day of each month.
You can also elect to pay your instalments over 12 months but you will need to apply before 31 March 2023 to get the full 12 months. To apply please call us on 020 7361 3005. Payments over 12 months are payable on 15 of each month.
You can set up a direct debit by completing the online form or telephoning 020 7368 8906. There are full details of payment options on your bill.
Direct Debit payers can choose to receive their bills by email rather than through the post. To sign up for this service please call 020 7361 3005, or apply online.
- What if I miss a payment?
If you miss a payment, we will send you a reminder. Please note that we will not send reminders for all instalments you miss. You must make sure that you pay by the dates set out on your bill. If you do not keep to these dates, you will lose the right to pay by instalments. We may also take legal action against you to recover the full amount due for the year, plus extra costs.
- What if there are changes to my circumstances?
You must tell us about any changes in your circumstances that could affect the amount of Council Tax you should be paying, for instance if you are claiming a single person discount and someone moves into your home.
- What if I do not tell the Council of any changes?
You could face a penalty of up to £70. You could also face a penalty of £70 if you do not respond to a request from the Council asking for information that would help to identify who is responsible for paying the council tax.
Council tax advice and information
Further information and advice on all aspects of Council Tax can be found on the Council Tax page.
- by telephone 020 7361 3005,
- by email: [email protected],
- by post at: PO Box 10413, Town Hall, Hornton Street, London W8 7WT,
- or visit: The Town Hall, Hornton Street, London W8 7NX (9am to 5pm Monday to Friday).
We aim to produce Council Tax information in plain English and in an accessible format for all our residents. If you require further assistance, please use the contact details above.