Housing management annual reports
Our ambition has always been to have one of the best housing management services in London. Our Annual Report gives an open, transparent and honest account of how the service is performing every year.
Like all local authority landlords, we are required to inform you, our tenants, about how we are meeting the Consumer Standards set by the Government’s regulator of social housing. These standards cover the areas of:
- Tenant Involvement and Empowerment
- Neighbourhood and Community
The report give an overview of the progress that we are making in these areas, and its structure has been agreed with residents.
Housing Management - Tenant’s handbook
The following handbook provides you with information about the services Housing Management offer, as well as help about your tenancy. It explains what you can expect from us and what we expect from you. You will find information on a range of topics including how to request a repair and how to pay your rent.
We want to deliver the best possible housing service to you, but if you have any concerns, this handbook has details about how to contact us if you want to make a complaint.
We have put together some housing factsheets on key housing issues. The factsheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information.
We are currently reviewing a number of our factsheets. If you cannot find what you are looking for, please contact Housingline on 020 7361 3008 or email firstname.lastname@example.org.
For the Grenfell Rehousing Policy and Grenfell support newsletters, please visit the Grenfell Support website.
Housing policies and strategies
Tenancy Policy summary leaflet [PDF] (file size 188Kb)