Housing reports, policies and publications

Housing management annual reports

Our ambition has always been to have one of the best housing management services in London. Our Annual Report gives an open, transparent and honest account of how the service is performing every year.

Like all local authority landlords, we are required to inform you, our tenants, about how we are meeting the Consumer Standards set by the Government’s regulator of social housing. These standards cover the areas of:

  • Home
  • Tenant Involvement and Empowerment
  • Neighbourhood and Community
  • Tenancy

The report give an overview of the progress that we are making in these areas, and its structure has been agreed with residents.

Housing Management Annual Report to Tenants 2019-20

Housing Management Annual Report to Tenants 2018-19

Housing Management - Tenant’s handbook

The following handbook provides you with information about the services Housing Management offer, as well as help about your tenancy. It explains what you can expect from us and what we expect from you. You will find information on a range of topics including how to request a repair and how to pay your rent.

We want to deliver the best possible housing service to you, but if you have any concerns, this handbook has details about how to contact us if you want to make a complaint.

Housing Management - Tenant’s handbook

Housing publications

We have put together some housing factsheets on key housing issues. The factsheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information.

We are currently reviewing a number of our factsheets. If you cannot find what you are looking for, please contact Housingline on 020 7361 3008 or email housing@rbkc.gov.uk.

For the Grenfell Rehousing Policy and Grenfell support newsletters, please visit the Grenfell Support website.

Accessible housing

Disabled Facilities Grant information sheet

Domestic abuse advice for social housing tenants

Equity Release

Housing, health and disability assessments

Homelessness - are you homeless or about to lose your home

Homelessness - asking for a review of a decision

Housing Management Repairs Policy

HomeStart Scheme

Changes to housing benefit spare bedroom restrictions

Mutual exchange housing

Mutual exchange useful tips and guidance

Mutual exchange guidance - more detailed information

Regeneration what it could mean for you a leaflet for leaseholders Oct 15

Regeneration what it could mean for you a leaflet for secure tenants Oct 15

Guide to sheltered housing in Kensington and Chelsea

Accessing supported housing and hostels

Temporary accommodation

Tenancy Rights

Housing policies and strategies

Allocations policy for intermediate housing December 2015

Criteria for placement of applicants into temporary accommodation

Discharge of duty into the private rented sector policy

Housing Allocation Scheme February 2017

RBKC Homelessness and Rough Sleeping Strategy 2020-2025

RBKC Homelessness and Rough Sleeping Strategy Action Plan 2020-21

Housing - How we are tackling homelessness

Intermediate Rent Tenancy Policy January 2017

Rehousing Plan April 2016

Modernising Older People's Housing and Accommodation with Care Services Strategy

Strategy for supported housing 2015 to 2020

Temporary accommodation procurement strategy 2017 to 2019

Tenancy Policy

Tenancy Policy summary leaflet [PDF] (file size 188Kb)

Tenancy Strategy

Tenant Decant Policy March 2017

Summary of Tenant Decant Policy

Information for our housing partners

Guide to the nominations agreement