Social housing in the Royal Borough is assessed as to how accessible it is, for example whether it has level access, has steps or any adaptations such as a level access shower or stair-lift. The properties are assessed according to building design guidance.
They are then allocated one of five categories.
If you have a health and disability assessment, you should receive a letter telling you what type of property we recommend as suitable for you.
How does the Council allocate accessible housing?
When a property becomes vacant the category description and other access information is displayed on the Home Connections website and weekly property advertisement sheets. Disabled and older applicants will be able to identify properties that might be suitable for them and place a bid. Some accessible properties are offered directly to the applicant in the highest need for that property type. You will still need to view the property and be advised by one of the Council’s housing occupational therapists (OTs) as to its suitability before accepting a tenancy. In some cases, we suggest that an OT views the property with you.
What happens if there are no properties being advertised in the category I need?
There is a limited stock of more accessible properties in the borough. You may need to widen your preferred location or consider other properties that can be adapted for you. The Housing Health & Disability Team can support you to bid for and view properties and advise you what adaptations can be made.
Property accessibility categories
Step-free with wider doorways and corridors
How to find out more
For more information please contact us:
By post: Royal Borough of Kensington and Chelsea, Housing Health & Disability Team, Housing Needs, The Town Hall, Hornton Street, W8 7NX
By telephone: 020 7361 3008
By email: firstname.lastname@example.org (general housing enquiries)
Alternatively further information can be found on the Home Connections website.