Bringing services to residents
Our residents have asked for better integrated services, aimed at areas of the borough where residents live.
We aim to improve housing management services for all our residents by delivering bespoke services to local areas. Our services will be:
- closer to our communities
- more accessible and convenient
- improving overall service quality
To do this we have adopted the successful ways of working introduced by the Lancaster West Neighbourhood team.
World’s End area project: developing local services
The World's End and surrounding area project is a direct response to what residents have told us they want in their neighbourhood.
We are working with residents and other stakeholders to explore how:
- localised approaches could benefit residents
- more coordinated support across council and other providers could deliver better services
Blantyre Office refurbishment
We welcomed residents back to Blantyre Street Local Housing Office in September 2025.
We refurbished the office following consultation with residents in autumn 2024.
The new reception feels more welcoming. It includes more private meeting rooms where residents can speak with our team about personal matters.
We also made the back office area bigger. This gives space for more teams to work locally. We will have members of our repairs, and home ownership teams based at the office to provide a more localised and accessible service.
Thank you to all residents for your patience during the work.