Contact us
Heat network repairs
If you have a repair issue, contact our Customer Service Centre so they can arrange a relevant repair:
- telephone: 0800 137 111 or 020 3617 7080
- email: [email protected]
Heat network programme
For specific questions about the Heat Network programme in your building:
- email: [email protected]
If your home is on a heat network and you have not received a letter between August and October 2026 about the results of your building or estates heat network survey, email [email protected] for an update.
Billing
If you are a leaseholder with questions about how your service charges for heating or hot water may change, contact the Home Ownership team:
- telephone: 020 7605 6464
- email: [email protected]
If you are a tenant with questions about how billing may change, contact the Rent Income team:
- telephone: 020 8206 7525
- email: [email protected]