Emergency repairs
A repair is classed as an emergency if it is:
- total loss of power to your property
- total loss of water supply to your property
- no heating and no hot water
- security problems - residents are locked in or out of the property
- making safe of windows and doors due to forced entries or anti social behaviour
- electrics - making safe due to water damage
- uncontainable leaks
- bath and sinks backing up waste
If we have attended an emergency repair and need to do more work, we will contact you. It can take around five days for us to arrange the additional works, so you wont need to contact us if the emergency was within the last 5 days.
To ask us about the progress of a repair, you can either email us at [email protected] or use the form below.
Manage your repair online
You can manage your repair online. Register or sign-in to online housing services.
If you need help using this online service, please visit our Online Housing Services Help page.
Repairs needing more than one visit
If we have attended an emergency repair and need to do more work, we will contact you. It can take around 5 days for us to arrange the additional works, so you won’t need to contact us if the emergency was within the last 5 days.
Call or email us
To report a new repair or speak to us about an existing repair, telephone 0800 137 111
Telephone lines are open from 8am to 6pm, Monday to Friday. Or you can email us at: [email protected].
Lancaster West residents
If you live on the Lancaster West estate, visit the WeAreW11 website.
Self-isolating or in a high risk group
If you are self-isolating or in a high-risk group and you need us to attend to a routine repair, please feel free to call us on 0800 137 111 or email us at [email protected].
Communal repairs
Visit our communal repairs page for more information.