Communal repairs
Communal Repairs are repairs carried out to areas of your building or estate which you share with other residents.
Our responsibilities
Maintaining the shared areas outside of your flat, the structure and interior communal areas, including:
- communal stairs, corridors, landings, entrance hallway, bannisters, railings, flooring
- entry systems, lifts and lighting where provided
- plumbing and drainage outside your flat
- fire doors, foyer doors, security gates, window frames, floors, footpaths
- repairs to communal heating and hot water systems
Your tenancy agreement or lease allows you to be charged for a share of the costs of maintaining these areas.
Your responsibilities
You are responsible for maintaining the inside of your home:
- carrying out repairs to internal plumbing, gas pipes and electrical wiring. You are advised to have a gas safety check every year
- maintain your gas boiler and central heating
- cleaning the area outside your front door, and garden if that is included in your property
Reporting a repair
Report a repair in several ways:
- report a repair online
- Contact Customer Services:
- telephone: 0800 137 111
- email [email protected]. Include any pictures and descriptions where possible.
Further information
For information on your responsibilities, read the Tenants Handbook.
For more information on the maintenance work taking place on your estate visit Housing investment standard.