Estate Care

Communal repairs

Communal Repairs are repairs carried out to areas of your building or estate which you share with other residents.

Our responsibilities

Maintaining the shared areas outside of your flat, the structure and interior communal areas, including:

  • communal stairs, corridors, landings, entrance hallway, bannisters, railings, flooring
  • entry systems, lifts and lighting where provided
  • plumbing and drainage outside your flat
  • fire doors, foyer doors, security gates, window frames, floors, footpaths
  • repairs to communal heating and hot water systems

Your tenancy agreement or lease allows you to be charged for a share of the costs of maintaining these areas.

Your responsibilities

You are responsible for maintaining the inside of your home:

  • carrying out repairs to internal plumbing, gas pipes and electrical wiring. You are advised to have a gas safety check every year
  • maintain your gas boiler and central heating
  • cleaning the area outside your front door, and garden if that is included in your property

Reporting a repair

Report a repair in several ways:

Further information

For information on your responsibilities, read the Tenants Handbook.

For more information on the maintenance work taking place on your estate visit Housing investment standard

Last updated: 5 February 2025