The Priority Services Register (PSR) is a free and confidential service for residents who may need extra support during a lost off heating or hot water.
If your home is connected to a council-owned heat network and you or someone in your household need extra support during a loss of heating or hot water, we you can apply to join the PSR.
Who can apply
A resident may be eligible if they:
- are of pensionable age
- have a disability
- have a serious or long-term health condition
- are pregnant
- have children under 5 years old
- are facing other temporary circumstances that make managing without heating or hot water more difficult
This is not a complete list. If extra support may be needed, we encourage an application.
Joining is free, and we'll only use the information provided to deliver the necessary support.
