Join the heat networks Priority Services Register (PSR)

The Priority Services Register (PSR) is a free and confidential service for residents who may need extra support if their heating or hot water is interrupted.

If you or someone in your household may need additional support, you can apply to join the register.

Who can apply

You may be eligible if you or someone in your household:

  • is of pensionable age
  • has a disability
  • has a serious or long-term health condition
  • is pregnant
  • has children under 5 years old
  • is facing other temporary circumstances that make managing your heat supply more difficult

This is not a complete list. If you think you may need extra support, we encourage you to apply.

Joining is free and any information you provide is confidential.