New Local Plan Review - Examination

Introduction

The Council has been working on a New Local Plan Review (NLPR) since late 2020. Following four rounds of public consultation, on 1 February 2023 Full Council approved the NLPR for submission to the Secretary of State for examination. The NLPR was submitted to the Secretary of State on 8 February 2023 and all the submitted documents are available on the links below under the heading Core Documents. 

All the responses received to the last Publication Policies (Regulation 19) consultation are available on-line. The examination will include public hearings. Anyone can attend to observe the hearings but only those who made an objection to the Publication Policies (Regulation 19) consultation may be invited to participate by the Planning Inspector. Those who are invited to participate in the examination should read the Planning Inspectorate's Procedure Guide for Local Plan Examinations. The Planning Inspectorate have produced a short guide for those taking part in a local plan examination.

This webpage will be continually updated as the NLPR progresses through examination.

Inspector

The Secretary of State has appointed Planning Inspector L Nurser BA (Hons) Dip UP MRTPI to hold an independent examination of the New Local Plan Review. The Planning Inspector will consider the soundness of the NLPR based on the 'tests of soundness' set out in paragraph 35 of the National Planning Policy Framework (NPPF).

Programme Officer

Ms Helen Wilson has been appointed as the programme officer by the Council. Helen is impartial and will work under the direction of the appointed Inspector; she will coordinate all communication between the parties to the Examination and the Inspector. You can contact Helen on [email protected] or call 07879 443035.

Examination News

30 January

Following examination hearings in June/July 2023, a number of proposed Main Modifications have been identified by the Inspector to make the NLPR sound. The Council is consulting on these Main Modifications for 6 weeks (30 January to 12 March). You can find all the details and respond to the consultation by following this link - https://planningconsult.rbkc.gov.uk/NLPR_Main_Mods/consultationHome

25 January 2024

The Council has written a letter to the Inspector formally requesting to recommend any Main Modifications necessary to make the Plan sound.

The Examination Documents List has been updated to include the letter.

15 January 2024

The Council has produced a statement in response to a Written Ministerial Statement on planning local energy efficiency standards for housing published on 13 December 2023 to comment on any implications for Policy GB4: Energy and Net Zero Carbon.

The Council has produced a statement in response to the Government's update of 19 December 2023 to Annex 1 of the Planning Policy for Traveller Sites (PPTS) to comment on any implications for Policy HO8: Gypsies and Traveller Accommodation.

The Examination Documents List has been updated to include these new documents.

25 October 2023

The Council has received a Post Hearings letter from the Inspector requesting the Council to prepare a schedule of Main Modifications (MMs) for formal consultation based on the MMs referred to in accompanying appendix.

The Examination Document List has been updated to include these documents.

4 October 2023

The Council has received a letter from the Inspector stating that the Inspector is confident that with main modifications the New Local Plan Review is capable of being found sound and that the legal tests have been met, including the Duty to Co-operate. Please note that the Inspector will provide details of the main modifications which will be required under a separate letter.

The Examination Document List has been updated to include these documents.

Examination Documents list

This is the latest list of documents informing the examination. This includes the responses to the Inspector’s Matters, Issues and Questions as well as other documents requested by the Inspector in the course of the hearings. The Examination Documents list has been updated to include new documents published with the Proposed Main Modifications consultation.

Examination Document List (5 February 2024).

Past news

View past news

14 September 2023

The Inspector visited the Stable Way Travellers site on 12 September 2023. The note of the site visit was submitted to the Inspector following the site visit.

The Examination Document List has been updated to include this document.

11 September 2023

The Council has submitted all remaining Action Points to the Inspector, including the following:

• Main Modifications proposed following Examination Hearings
• NLPR Policies Map (September 2023)
• Matter 1, Action Point 0 – Statement of Common Ground between RBKC, Citizens Advice KC, and Isis Amlak in relation to the Trauma Informed Practice
• Matter 4, Action Point 1 – Assessment Matrix - optimal heights for Kensal Canalside and Earl’s Court Opportunity Areas
• Matter 4, Action Point 3 – Kensal Canalside Abnormal Costs note
• Matter 5, Action Points 8 and 9 – Empty Homes and Short Term Lets note
• Matter 5, Action Point 19 – Gypsy and Traveller Pitch provision note
• Matter 7, Action Point 5 – Location of schools in relation to RBKC Neighbourhood Centres Map
• Matter 8, Action Points 23 and 25 – Fire Safety note

The Examination Documents List has been updated to include these new documents.

31 August 2023

In response to Matter 4, Action point 4, a Statement of Common Ground was produced and signed between the Council and the London Borough of Hammersmith and Fulham with regard to Site Allocation Policy SA2 Earl’s Court Exhibition Centre. The following documents have also been appended to the Statement of Common Ground:

• Appendix A: The Council's response to LBHF’s response to Action Point 4 (August 2023)
• Appendix B: LBFH Response to Inspector’s Action Point 4 (Matter 4: Opportunity Area Sites and Allocations) August 2023

The Examination Document List has been updated to include these documents.

24 July 2023

The Hearing Actions Points for the three weeks of hearings have been published.

• Week 1
• Week 2
• Week 3

The Examination Documents List has been updated to reflect these.

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24 August 2023

In the earlier published "Week 3 Hearing Action Points" document, Action Points reference numbering has gone wrong for Matter 9 from page 10 onwards. The document has been amended to ensure the correct reference numbers.

The Examination Document List has been updated to include the amended version of this document.

21 August 2023

The Inspector visited the Earl's Court site on 15 August 2023. The note of the site visit and supporting site plans were submitted to the Inspector following the site visit.

The Examination Document List has been updated to include this document.

17 August 2023

An earlier submitted letter in response to Matter 5, Action point 25, written by the GLA to the Council with regard the London Plan Housing Target (20 July 2023) was mistakenly dated year 2022 instead of 2023. The letter has been amended and resubmitted to the Inspector with the correct date.

The Examination Document List has been updated to include the amended version of this document.

16 August 2023

In response to Matter 5, Action points 3 and 25, the Council has produced and submitted to the Inspector an updated Housing Trajectory.

The Examination Document List has been updated to include this document.

8 August 2023

In response to Matter 4, Action point 7, the Council has produced and submitted to the Inspector a set of documents related to Edenham Way Site Allocation (SA7) building heights:

• Edenham Way Building Heights Statement
• Appendix 1 Edenham Way PP 21 07663 - Heritage Statement, November 2021
• Appendix 2 Edenham Way PP 21 07663 - TVA, November 2021 (Full Report)
• Appendix 3 Edenham Way PP 21 07663 - Tall Building Statement, November 2021

In response to Matter 4, Action point 12, a Statement of Common Ground was produced and signed between the Council and the Environment Agency (EA).

27 July 2023

Please note that the Inspector has extended the deadline to Friday 25 August, for the Statement of Common Ground to be submitted between LBHF and RBKC on building heights for Earls Court (EX11 - Matter 4 no, 4 refers).

21 July 2023

In response to Matter 5, Action point 25, the GLA have written to the Council with regard the London Plan Housing Target (20 July 2023).  

In response to matter 8, Action point 17, The Council has added the GLA’s Characterisation and Growth Strategy LPG to the examination webpage. 

The Examination Document List has been updated to include this document.

20 July 2023

The Council has proposed some further main modifications concerning Policy GB20, Contaminated Land.

The Examination Document List has been updated to include this document.

19 July 2023

In response to Matter 10, Actions 1 and 2, the Council has provided a briefing note setting out what constitutes public land and how zero benchmark land value for public land has been calculated and factored into the viability study.

The Examination Document List has ben updated to include this document.

17 July 2023

The Inspector has issued agendas for days seven to nine of the hearings 

Tuesday 18 July Matters 10 and 8:  Social Infrastructure, Transport and Viability and Conservation & Design, Tall Buildings
Wednesday 19 July Matters 8 and 9:  Conservation and Design, Tall Buildings and Climate Change and Environment
Thursday 20 July Matters 9 and 11: Climate Change and Environment and Implementation, Delivery and Monitoring

The Examination documents list has been updated to include these new documents.

12 July 2023

In response to Matter 4, Action 2, TfL have provided this note concerning SA1 Kensal.

At the request of the Inspector the Council has provided 

Further main modifications to the housing trajectory An amendment to the Local Plan Appx 1

All sessions will start at 10am unless otherwise notified.

12 April 2023

Following the Council's submission of its New Local Plan for examination on 8 February 2023, the Secretary of State has appointed Planning Inspector Louise Nurser BA (Hons) Dip UP MRTPI to hold an independent examination of the New Local Plan Review. You can view all submitted documents on the links below.

The Planning Inspector will be holding hearing sessions, which will be held in public, in Committee Room 1, at the Town Hall, Hornton Street, W8 7NX, on the following dates:

Tuesday 20 June to Thursday 22 June 2023 Tuesday 11 July to Thursday 13 July 2023 Tuesday 18 July to Thursday 20 July 2023

The Inspector has issued a note concerning the drafting of a Statement of Common Ground between the Council and Historic England.

7 June 2023 

The Inspector has issued an updated Hearings Timetable.

6 June 2023

The Examination Documents List is now available and all statements are available to download and view.

15 May 2023

The Inspector has issued her response to the Council’s Schedule of Minor Modifications. It can be viewed here.

12 May 2023

The Inspector has issued three documents relating to the forthcoming examination:

Draft Hearings Timetable The Inspector’s Matters, Issues and Questions for discussion at the examination hearings   Guidance note from the Inspector concerning the examination hearings

16 June 2023

A Statement of Common Ground, dated 16 June 2023, has been agreed between the Council and Historic England.

At the request of the inspector the Council has issued an appendix to the Housing Trajectory.  The Inspector has issued an update to the Examination Documents List.

16 June 2023

The examination hearings will be available to view via a livestream to the Council’s YouTube channel. The links for the first week’s hearings are available below. The links for the subsequent hearings will be made available in due course.

Tuesday 20 June Wednesday 21 June Thursday 22 June

28 June 2023

The Hearings Action Points for Week 1 have now been published.

The Examination Documents List has been updated to reflect this.

27 June 2023

The Inspector has issued an update to the Examination Documents List.

19 June 2023

The Inspector has issued agendas for the first three days of the hearings.

Tuesday 20 June Matter1 : Legal and Procedural Requirements.  Wednesday 21 June Matters 2 and 3: Duty to co-operate and Vision and Objectives and Spatial Strategy  Thursday 22 June Matter 4: Opportunity Area Sites and Site Allocations

The Inspector has issued Further Questions relating to Matter 5: Housing.

The Examination Documents List has been updated to include these new documents.

5 July 2023

The examination hearings will be available to view via a livestream to the Council’s YouTube channel. The links for the next six days of hearings are available below.  

Tuesday 11 July Wednesday 12 July Thursday 13 July Tuesday 18 July Wednesday 19 July Thursday 20 July

The Examination Document List has been updated to include these new documents.

6 July 2023

The Inspector has issued agendas for days four to six of the hearings.

Tuesday 11 July Matter 5: Housing Wednesday 12 July: Matter 5: Housing (continued) Thursday 13 July: Matters 6, 7 and 10: Business, Town Centre Development and Social Infrastructure and Transport

The Examination Document List has been updated to include these documents.

11 July 2023

At the request of the Inspector the Council has provided some additional information.

An update to the Housing Trajectory Appx 1 7/23 An update to the Housing Trajectory Appx 1 7/23 Cumulative completions Housing Trajectory 7/23 Main Mods Responses to the further housing questions issued by the Inspector.

Hearings Streaming links

You can view recordings of each of the hearing sessions on the Council’s YouTube channel.

• Tuesday 20 June: Matter1: Legal and Procedural Requirements. 
• Wednesday 21 June: Matters 2 and 3: Duty to co-operate and Vision and Objectives and Spatial Strategy 
• Thursday 22 June: Matter 4: Opportunity Area Sites and Site Allocations
• Tuesday 11 July: Matter 5: Housing
• Wednesday 12 July: Matter 5: Housing (continued)
• Thursday 13 July: Matters 6, 7, 8 and 10: Business, Town Centre Development and Social Infrastructure
• Tuesday 18 July: Matters 10 and 8: Social Infrastructure, Transport and Viability and Conservation and Design and Tall Buildings.
• Wednesday 19 July: Matters 8 and 9: Conservation and Design, Tall Buildings and Climate Change and the Environment
• Thursday 20 July:  Matters 9 and 11: Climate Change and the Environment and Implementation, Delivery and Monitoring.

Hearings Action Points

Matter 1: Legal and Procedural Requirements

• Action Point 0 – Statement of Common Ground between RBKC, Citizens Advice KC, and Isis Amlak in relation to the Trauma Informed Practice

Matter 4: Opportunity Area Sites and Allocations

• Action Point 1 – Assessment Matrix - optimal heights for Kensal Canalside and Earl’s Court Opportunity Areas
• Action Point 2 – TfL note concerning SA1 Kensal 
• Action Point 3 – Kensal Canalside Abnormal Costs note
• Action Point 4 – Statement of Common Ground between RBKC and the London Borough of Hammersmith and Fulham with regard to Site Allocation Policy SA2 Earl’s Court Exhibition Centre
• Action Point 4 – Appendix A: The Council's response to LBHF’s response to Action Point 4 (August 2023)
• Action Point 4 – Appendix B: LBFH Response to Inspector’s Action Point 4 (Matter 4: Opportunity Area Sites and Allocations) August 2023
• Action Point 7 – Edenham Way Building Heights Statement
• Action Point 7 – Appendix 1 Edenham Way PP 21 07663 - Heritage Statement, November 2021
• Action Point 7 – Appendix 2 Edenham Way PP 21 07663 - TVA, November 2021 (Full Report)
• Action Point 7 – Appendix 3 Edenham Way PP 21 07663 - Tall Building Statement, November 2021
• Action Point 12 – Statement of Common Ground between RBKC and the Environment Agency (EA)

Matter 5: Housing

• Action Points 3 and 25 – An updated Housing Trajectory (16 August)
• Action Point 4 – Housing Trajectory Main Mods 12/7/23
• Action Point 4 – Local Plan Appendix 1 Expanded 12/7/23
• Action Points 8 and 9 – Empty Homes and Short Term Lets note
• Action Point 19 – Gypsy and Traveller Pitch provision note
• Action Point 24 – GLA letter with regard the London Plan Housing Target (20 July 2023)

Matter 7: Town Centre Development

• Action Point 5 – Location of schools in relation to RBKC Neighbourhood Centres Map

Matter 8: Conservation and Design, Tall Buildings

• Action Point 17 – The GLA’s Characterisation and Growth Strategy LPG
• Action Points 23 and 25 – Fire Safety note

Matter 10: Social Infrastructure, Transport and Viability

• Action Points 1 and 2 – RBKC briefing note setting out what constitutes public land and how zero benchmark land value for public land has been calculated and factored into the viability study

Examination Timetable

The Inspector has issued the timetable for the forthcoming Examination. This includes those invited by the Inspector to participate at each hearing session.

Core Documents

1. New Local Plan Review – Policy Development

CD1/01	Publication Policies (Regulation 19), October 2022
CD1/02	Proposed Main Modifications, January 2023
CD1/03	Proposed Minor Modifications, January 2023
CD1/04	Proposals Map
CD1/05	Draft Policies (Regulation 18), February 2022
CD1/06	Issues and Options, July 2021
CD1/07	Issues, September 2020

2. Current Development Plan and other current documents

CD2/01	Local Plan 2019
CD2/02	London Plan 2021
CD2/03	St Quintin and Woodlands Neighbourhood Plan, July 2018
CD2/04	Statement of Community Involvement, February 2020
CD2/05	Local Development Scheme, January 2022
CD2/06	RBKC Council Plan 2019 to 2023, Council Plan Update March 2022

3. Consultation

CD3/01	Consultation Statement, January 2023
CD3/01/1.1	Appendix 1.1 – Regulation 19 Publication Policies Representations Summary
CD3/01/1.2	Appendix 1.2 – Regulation 19 Publication Policies responses Schedule
CD3/01/1.3	Appendix 1.3 – GiveMyView Results – Regulation 19 Publication Policies
CD3/01/2.1	Appendix 2.1 – Regulation 18 Draft Policies Representations Summary
CD3/01/2.2	Appendix 2.2 – Regulation 18 Draft Policies Consultation Schedule
CD3/01/2.3	Appendix 2.3 – GiveMyView Results - Regulation 18 Draft Policies
CD3/01/3.1	Appendix 3.1 – Issues and Options Representations Summary
CD3/01/3.2	Appendix 3.2 – Issues and Options Consultation Schedule
CD3/01/3.3	Appendix 3.3 – GiveMyView Results - Issues and Options
CD3/01/4.1	Appendix 4.1 – Borough Issues Representations Summary
CD3/01/4.2	Appendix 4.2 – Borough Issues Consultation Schedule
CD3/01/4.3	Appendix 4.3 – GiveMyView Results - Borough Issues
CD3/02	Letter of General Conformity from the Mayor of London, December 2022
CD3/03	List of Respondents, Publication Policies (Regulation 19)
CD3/03/005	Ballymore Group and Sainsbury's a / Townscape consultancy b / Response to allocation c / Kensal Canalside Height and Massing Study
CD3/03/020	Native Land a / Cover letter b / Response form
CD3/03/021	St William LLP
CD3/03/022	Wellcome Trust
CD3/03/025	Earl's Court Development Company a/ Cover letter b/ Site plan c/ Response form d/ Viability assessment
CD3/03/027	Frasco Investment Ltd a/ Cover letter b/ Response form c/ Design and Tall Building commentary d/ Site location e/ Market report f/ PBSA Demand assessment
CD3/03/029	Notting Hill Gate KCS
CD3/03/031	Home Builders Federation
CD3/03/033	Imperial College
CD3/03/040	Kensington Society
CD3/03/043	Leufroy Ltd
CD3/03/048	Mark Macleod
CD3/03/056	National Grid a/ Cover letter b/ SA1 Asset map c/ SA6 Asset map
CD3/03/062	Northcare (Scotland)
CD3/03/073	Adena Property Investments
CD3/03/074	Commercial Estates Group
CD3/03/079	St Quintin and Woodlands Neighbourhood Forum
CD3/03/085	TfL TTL Properties
CD3/03/086	TfL - London Plan and Planning Obligations
CD3/04	Statement of Representation Procedure, October 2022
CD3/05	Submission Notice, February 2023

4. Duty to Co-operate and Statement of Common Ground

CD4/01	Duty to Co-operate Statement
CD4/02	Statement of Common Ground
CD4/03	Statement of Common Ground: Waste
CD4/04	LBHF Position Statement

5. Integrated Impact Assessment

CD5/01	Stage A Scoping Report, July 2021
CD5/02	Stage B Interim Report, February 2022
CD5/03	Stage B Non-technical summary
CD5/04	Stage C Non-technical summary, October 2022
CD5/05	Stage C Full Report, October 2022
CD5/06	Stage D Non-technical summary, January 2023
CD5/07	Stage D Full Report, January 2023

6. Habitat Regulations Assessment

CD6/01	Habitat Regulations Screening, February 2022
CD6/02	Response from Natural England, March 2022

7. Evidence Base

	Whole Plan
CD7/01	Local Plan Viability Study, September 2022
CD7/02	Strategic Flood Risk Assessment - Main Report
CD7/03	Strategic Flood Risk Assessment - Addendum Note (PPG Update Oct 2022)
CD7/04	Strategic Flood Risk Assessment Maps
	Chapter 2: Green-Blue
CD7/05	Evidence Study on Greening Issues, July 2021
CD7/06	Draft Towards Net Zero Carbon Study, January 2023
CD7/07	Future Waste Data Study, February 2022
CD7/08	Open Spaces Audit, October 2022
	Chapter 3: Homes
CD7/09	Local Housing Needs Assessment, September 2022 (Executive Summary)
CD7/10	Local Housing Needs Assessment, September 2022 (Full Report)
CD7/11	RBKC Five Year Housing Land Supply and Stepped Housing Trajectory, October 2022
CD7/12	Joint Gypsy and Travellers Needs Assessment, October 2022
	Chapter 4: Conservation and Design
CD7/13	Tall buildings threshold, October 2022
CD7/14	Character Study, February 2022
	Chapter 5: Town Centres
CD7/15	Future Nature of Centres, January 2022
CD7/16	Retail and Leisure Needs Assessment, January 2022
	Chapter 6: Business
CD7/17	Employment Land Study, October 2021
CD7/18	Permitted Development Rights Retail Analysis, March 2022
	Chapter 7: Social and Community Uses
CD7/19	Sports Facilities Assessment, October 2022
	Chapter 10: Site Allocations
CD7/20	Heritage Impact Assessments for Draft Local Plan Site Allocations, October 2022
CD7/21	Kensal Canalside Baseline Document, July 2021
CD7/22	Kensal Canalside Bridge Location and Ramp Approach Options Study, April 2019
CD7/23	Kensal Canalside Creative Workspace Strategy, March 2020
CD7/24	Kensal Canalside Opportunity Area - Strategic Transport Report, March 2021
CD7/25	Kensal Canalside Development Infrastructure Funding Study, October 2016
CD7/26	Kensal Canalside Development Infrastructure Funding Study Refresh, February 2021
CD7/27	Kensal Canalside Development Infrastructure Funding Study Refresh, Appendix, February 2021
CD7/28	Flood Risk Sequential Test, October 2022
CD7/29	Earl's Court Cultural Study, July 2022
CD7/30	Earl's Court Site Allocation Viability Study, December 2021
CD7/31	Earl's Court Site - Addendum: Reg 18 response to Quod, August 2022
CD7/32	Site Allocations Paper, October 2022
CD7/33	RBKC Opportunity Areas Building Heights Analysis, February 2022 - Main Report
CD7/34	RBKC Opportunity Area Building Heights Analysis, February 2022 - Appendix A: Kensal Canalside OA Capacity Study
CD7/35	RBKC Opportunity Area Building Heights Analysis, February 2022 - Appendix B: Earl's Court OA Capacity Study
CD7/36	RBKC Green Corridors (TfL site at Portobello/Ladbroke Grove)
CD7/37	RBKC SINC Proforma Hammersmith and City lineside (TfL site at Portobello/Ladbroke Grove)
	Chapter 11: Infrastructure
CD7/38	Local Infrastructure Delivery Plan, October 2022

8. Policy Formulation Reports (PFRs)

	Chapter 1: Introduction
CD8/01	PFR for the Vision
	Chapter 2: Green-Blue
CD8/02	PFR GB1- GB5 (Sustainable retrofitting, circular economy, carbon reduction)
CD8/03	PFR GB6-BG10 and GB20 (Air quality, construction, noise, pollution and contaminated land)
CD8/04	PFR GB11-GB14 (Flooding, sustainable drainage and riverside development)
CD8/05	PFR GB15-GB17 (Green infrastructure, parks and gardens, biodiversity and trees)
CD8/06	PFR GB19 (Waste)
	Chapter 3: Homes
CD8/07	PFR HO1-HO2 (Delivery and protection of homes, small sites)
CD8/08	PFR HO3-HO7 (Community housing, housing size and standards, specialist housing, other housing products and estate renewal)
CD8/09	PFR HO8 (Gypsies and travellers)
	Chapter 4: Conservation and Design
CD8/10	PFR CD3 - CD6 (Conservation areas, listed buildings ancient monuments and registered parks and gardens)
CD8/11	PFR CD7 (Tall buildings)
CD8/12	PFR CD1,2,11 and 14 (Design)
CD8/13	PFR CD15 (Fire safety)
	Chapter 5: Town Centres
CD8/14	PFR TC1- TC5 (Development in town centres)
CD8/15	PFR TC8 (Hotels)
	Chapter 6: Business
CD8/16	PFR BC1 and BC3 (Businesses and affordable workspaces)
	Chapter 7: Social and Community Uses
CD8/17	PFR SI1 Social infrastructure and facilities
	Chapter 8: Transport
CD8/18	PFR T1, T3 and T4 (Street network, living streets and outdoor life and streetscape)
CD8/19	PRF T5 to T9 (Land use and transport, active travel, public transport, car parking and servicing)
	Chapter 10: Site Allocations
CD8/20	PFR Kensal Canalside site allocation
CD8/21	PFR Earl's Court site allocation
CD8/22	PFR Site Allocations SA3 - SA16 (Other sites)
	Chapter 11: Infrastructure
CD8/23	PFR Infrastructure and planning contributions

9. Planning Advisory Service (PAS) Toolkits

CD9/01	PAS Toolkit Part 2 - Local Plan Form and Content Checklist
CD9/02	PAS Toolkit Part 3 - Local Plan Process Requirements Checklist
CD9/03	PAS Toolkit Part 4 - Local Plan Soundness and Quality Assessment

Paper copies of key documents are also available to view at the Town Hall, Hornton Street, as well as within the Council's libraries. The Town Hall is open during normal office hours.  Details of the opening hours of the libraries can be seen on this page.

Please email [email protected] or phone the planning line on 020 7361 3012 if you need any of the documents in a different language or in a different format.