Trading Standards

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Alternative Name Consumer Advice / Trading Standards
Description Trading standards service for the Borough
Address Environmental Health Department 37 Pembroke Road W8 6PW
W8 7NX
Telephone 020 7361 3002 - Environmental Healthline
020 7361 3002 - Environmental Health line
Fax 020 7341 5645
Email [email protected] - Environmental Healthline
[email protected]
Hours Mondays to Fridays 9.00 am - 5.00pm or personal callers by appointment only.
Transport Tube: Earl's Court (District & Piccadilly)
Buses: 74, 328, C1, C3
Products Can provide leaflets on consumer rights, sale of goods and supply of goods acts
Clientele Generally consumers of goods and services and businesses for which we act as home authority, lead authority or which have their head offices in the Borough.
Eligibility Residents and businesses within the Royal Borough and visitors to the Borough who buy goods or services within the Royal Borough
Notes Enforcement of legislation relating to: weighing and measuring ; false descriptions and misleading statements about goods and services; unfair and misleading credit advertising; underage sales of alcohol, knives,tobacco and glue; hallmarking of precious metals and labelling of textiles; price marking; safety of toys and other consumer goods.

Also deals with consumer complaints which arise as a result of the purchase of goods or services, e.g. estate agents, video shops, petrol stations and pubs.

They also enforce legislation to prevent the sale of counterfeit goods, unsafe consumer goods including domestic electrical goods, toys and furniture.
Last Updated 12 April 2018