Environment

COVID-19: Noise and Nuisance and the local environment

Reporting noise problems and how the Coronavirus is affecting this service.

Environmental Health Training Service

About our training services - training offered on Food Safety, Health and Safety, and Public Health

Report a problem

Use our online forms to report faults and problems within the borough.

Climate change

Greener Borough

How the council is reducing its environmental impact and carbon footprint.

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Climate Change Strategies and Action Plans

About the council's climate change strategies

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Green Fleet Strategy and Action Plan

About the Green Fleet Strategy and Action Plan

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Carbon performance

One of the Climate Change Programme's priorities is to drive the Council's CO2 reductions and...

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Heat loss in your home

How to check how much heat is being lost in your home

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Prevent heat loss in your home

How to prevent heat loss in your home.

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Greener living

How to combat climate change and lessen our impact on the environment at a local level.

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Free home energy service - Homes4Health

The Homes4Health is delivered by the environmental charity Groundwork London and is a free service...

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North Kensington Community Energy Project

Find out about the North Kensington Community Energy (NKCE) Project

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Solar Together London

We are working in partnership with the Mayor of London on Solar Together London to bring households...

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Environmental health

Pest control service

The Council's pest control service can help you manage any pest issues you may have.

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Pests in rented accommodation

Landlords have a legal responsibility to deal with pest problems on their property. Tenants can...

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Pests in refuse storage areas

Guidance on how to prevent pests in refuse storage areas

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Urban Foxes

Information about urban foxes, the nuisance they cause, the risks they pose to humans and pets and...

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Environmental Health Training Service

About our training services - training offered on Food Safety, Health and Safety, and Public Health

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Infectious diseases

A list of infectious diseases which must be reported to your local authority

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Clinical waste collection service

Clinical waste collection service offered to residents in the borough who have medical conditions...

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Health and safety inspections and enforcement

Find out what happens during a health and safety inspection and how to appeal.

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Environmental Health policies and reports

This page contains current policies and reports relating to enforcement, service standards and the...

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A to Z of Health and Safety

Information on the Council's A to Z of Health and Safety. This includes a range of topics with...

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Brexit and Food Businesses

How Brexit will affect UK Food Businesses

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What we do

Our Food Safety Team offer advice to businesses and will take formal action to make sure they...

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Food safety inspections and enforcement

Information on how the Council keeps a check on food safety in the borough

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Food alerts

Information about food alerts which are issued by the Food Standards Agency when food products...

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Food complaints

How and when to make a complaint to our Food Safety team.

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Food hygiene rating

The food hygiene rating scheme is run in partnership with the Food Standards Agency.

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Food poisoning

Information on food poisoning including symptoms, common causes and ways to prevent the spread of...

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Food standards

Information on food standards including advice for businesses and legislation.

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Exported and Imported foods

Guidance for food businesses about importing and exporting food.

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Approved premises

Information for certain food businesses who will require approval from the Council before they...

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Private water supplies

Information about requirements of private water supplies including the need to carry out water...

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Allergens and labelling

Guidance on allergens and labelling from The Food Information Regulations 2014. They apply to all...

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Healthier Catering Commitment

Healthy Catering Commitment, Healthy Catering Commitment Award scheme for food outlets which offer...

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Food Safety A to Z

Check out the A - Z of food safety to ensure that the food you, store, prepare and sell is safe to...

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Public toilets

Details of the locations of all the public toilets within Kensington and Chelsea and their opening...

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Support and recognition for commitment to employee well-being

Information on the London Healthy Workplace Award, including links to a wide range of resources to...

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London Healthy Workplace Charter and local support programme

The London Healthy Workplace Charter supports and rewards employers that develop workplaces which...

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Contaminated land enquiries

If you would like to find out whether a particular property had a former land use that may...

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Frequently asked questions about land contamination

Frequently asked questions about land contamination and who it could affect landscaping, growing...

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Detecting contamination

Find out how land contamination is detected and when it is classified as officially contaminated.

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Land contamination advice

Dealing with land contamination on a building site.

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Investigation through Part IIA of the Environmental Protection Act 1990

Read about the Environmental Protection Act 1990, it's guidance and the Council's responsibility to...

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Royal Borough Environment Project

The Environment Project works in partnership with the public, private and voluntary sectors, to...

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Visit the Ecology Centre website

Explore, discover be active in the Royal Borough.

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Fault Report: Graffiti and flyposting

Report graffiti and flyposting in the borough by completing our online form.

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Feedback survey

You can comment on the service that you have received.

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Report a problem

Use our online forms to report faults and problems within the borough.

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Animal warden services

Our animal warden service provides information for dog and other animal owners in the borough. 

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Pest Control Team Privacy Policy

The Royal Borough of Kensington and Chelsea’s Pest Control Team is committed to protecting the...

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Problematic use of alcohol and other substances

Resources to support you in reviewing your company or organisation's alcohol culture, and responses...

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Healthy workplace bulletins

Download PDF versions of local healthy workplace bulletins and register for updates from health and...

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After your premises survey

Information about what happens after your premises survey including starting pest control...

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Book a pest control premises survey

Information on how to book a pest control premises survey.

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Keeping cool in the heatwave

Advice to help protect you during a heatwave. 

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Keeping active

Resources to support you in promoting physical activity in the workplace.

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Qualify at Home

In partnership with Highfield Qualifications, Kensington and Chelsea is offering a new way of...

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Tobacco and Smoking

Resources to support you to meet the requirements of the Healthy Workplace Award relating to...

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Change a pest control treatment

Information on how to change your existing schedule of pest control treatments.

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Residents in rented accommodation

Pest control services for residents who live in rented accommodation and reporting an unresolved...

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Missed appointments, cancellations and refunds

Information about missed appointments, cancellations and refunds.

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Book a pest control treatment

Information on how to book a pest control treatment.

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Healthy Workplace Charter accreditation forms and guides

How to apply for the London Healthy Workplace Award accreditation.

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Needs assessments, employee surveys and developing plans

Links to resources to support you to identify your priorities for improving employee health and...

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Mental health and well-being

Resources to support you in developing an open and supportive culture which promotes good mental...

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Health and Safety

Sources of guidance on legal health and safety obligations.

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Corporate support for well-being

Sources of guidance on how your policies and practices can create a working environment that...

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Pest control treatments and charges

Information about the different types of pest control treatments we offer including costs.

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Noise and nuisance

Noise and nuisance

Information on how to resolve a noise or nuisance problem, including advice for builders and the...

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Report a Noise or Nuisance

Use this online form to report a noise or nuisance problem within the borough.

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Resolve a problem with noise or nuisance

The steps you can take to resolve a problem with noise or nuisance

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How you can help to resolve a problem

Advice from the noise and nuisance team on how you can help resolve a problem

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Common noise complaints

Information on common noise complaints including air conditioning units and noisy neighbours with...

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Avoid causing a nuisance

How can you avoid being a nuisance and stop noise problems arising with your neighbours. Here's a...

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Advice for residents

Information for residents experiencing disruption caused by building works.

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The law

Legislation covering noise and nuisance including Defining Statutory Nuisance and a list of...

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Taking legal action yourself

If you have been disturbed by noise and have been unable to resolve the problem, either informally...

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About the Noise and Nuisance service

About the Royal Borough's Noise and Nuisance Service. What standards you can expect, and how to...

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Noise terminology

With over 10,000 noise and nuisance complaints being directed to the Council, here's some...

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Contact the Noise and Nuisance Team

How to refer a complaint to the Noise and Nuisance Team, and what to expect.

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Steps for builders

Guidance about the steps that developers and builders should take to make sure that building sites...

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Consultation on the Draft Code of Construction Practice

Review and comment on the Consultation of the Draft Code of Construction Practice

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COVID-19: Noise and Nuisance and the local environment

Reporting noise problems and how the Coronavirus is affecting this service.

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Noise or nuisance

Use this online form to report a noise or nuisance problem within the borough.

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Tackling problem busking areas in the borough

Find out what the Council is doing to tackle busking problem areas in the borough.

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Controlling busking in the Borough - Public Space Protection Orders (PSPOs)

How busking is controlled in Kensington and Chelsea.

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Busking Consultations

View current and previous busking consultations in the borough.

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Advice for builders

Highways advice for builders

Builders working on the highway need related permits and licences in place before they start work.

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Code of Construction Practice

Information about the Code of Construction Practice including details on controlling noise,...

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Noise and nuisance

Information on how to resolve a noise or nuisance problem, including advice for builders and the...

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Avoiding annoyance on site

Information on how to avoid annoyance on site and keep good relations with neighbours.

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Biodiversity and trees

Protecting trees during the course of building works.

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Communication during building projects

How to ensure good communication with residents throughout building projects.

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Conserving the legacy

Information on preserving our cultural heritage during building projects with guidance for builders...

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Drainage and flooding

Information on drainage, flooding and discharge of wastewater including legislation, best practice...

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Energy use and sustainability advice

How contractors can employ best practice and ensure the process of construction or deconstruction...

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Health and safety advice for builders

Health and safety advice, and information on working with asbestos and other hazardous materials.

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Land contamination advice

Dealing with land contamination on a building site.

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Light pollution advice

Advice for builders on lighting and light pollution.

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Party walls

Advice and guidance on adjoining buildings or structures to building works.

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Steps for builders

The steps that developers and builders should be taking to ensure residents are protected from...

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Code of Construction Practice - Minimising the Impact of Noise, Vibration and Dust

Code of Construction Practice - Minimising the Impact of Noise, Vibration and Dust

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Land contamination

Information about land contamination, what causes land contamination and how it can be dealt with.

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Air quality

Air quality FAQs

Frequently asked questions about air quality, the main sources of air pollution and the associated...

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Heathrow Airport

Information about the Airports Commission's recommendation for a third runway at Heathrow.

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Air Quality reports and documents

Download reports on air quality action planning and air quality review and assessments.

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Air Quality and Climate Change Action Plan 2016 - 2021

The Council is tackling the twin challenges of climate change and poor air quality together and has...

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Air quality projects

Information about air quality projects to raise awareness of the impact of air pollution and what...

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Air quality and planning

Read about the Councils requirements for reducing air pollution emissions from new development,...

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Air pollution control and permitting

Air pollution emissions from industrial processes can have an impact on local air quality. These...

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Air pollution maps

Information about pollution concentrations in the borough set against the health based objectives...

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Air quality monitoring

A list of air pollutants currently being monitored in the borough and the locations of air quality...

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Asthma awareness

Asthma and allergies are both conditions where the body reacts to substances commonly found in the...

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Effects on health

Find out more about how different types of pollution such as Carbon monoxide and Nitrogen dioxide ...

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Environmental permitting

Information about regulation of part B processes including air pollution, relevant legislation and...

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Indoor Air Quality FAQs

Read some of the frequently asked questions and answers relating to indoor air quality.

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Indoor air quality

Information about indoor air pollutants and how to monitor pollution levels in your home and...

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Information for operators

Information for process operators on how to apply for a permit or make a change to an existing...

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Monitoring

Descriptions of the different type of air quality monitoring undertaken by the Royal Borough.

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Monitoring locations

Find all the locations of passive and continuous air quality monitoring sites in the borough.

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Public register

Public Register of permitted processes. View electronic copies of the Environmental Permits that...

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Smoke Control

Information about Smoke Control and the Clean Air Act, including open fires in the home, bonfires...

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Useful links

Links to other websites which contain more information about indoor air quality.

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About Air Quality

Information and guidance about the air quality in the borough.

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Extreme Weather

Dealing with flooding

Information about contingency planning and dealing with flooding when it occurs.

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High winds

High winds can cause many types of damage and problems. Information on what to do during high winds...

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Cold weather, ice and snow

Advice on how to keep you and your family warm, healthy and safe during the cold weather.

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Disruption to services

If you, or someone in your household is vulnerable, you can apply for priority service in the case...

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After a flood

Information and advice after a flood including gathering evidence, safety precautions and who to...

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Keeping cool in the heatwave

Advice to help protect you during a heatwave. 

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Biodiversity and Nature Conservation

Biodiversity in Kensington and Chelsea

Information on the biodiversity currently on offer in Kensington and Chelsea.

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Biodiversity and trees

Protecting trees during the course of building works.

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Conservation Volunteering - Getting Involved

The Ecology Service offers the opportunity to get active outdoors.

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The Holland Park Ecology Centre

About the Holland Park Ecology Centre

About the Ecology Centre - what we do; our objectives and service standards.

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Events and Activities

We have an exciting programme of events which allows you to explore and learn about the wildlife...

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Hire the Ecology Centre

Make a booking for the Ecology Centre

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Birthday Parties at the Ecology Centre

Find out about our amazing nature-themed birthday parties in the heart of Holland Park

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Environmental Education – What we Offer

Information for schools and groups visiting the Ecology Centre.

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Environmental Education Bookings

Find out about our Ecology Centre workshops for schools, including programmes and fees.

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Forest School Booking

Find out about our Forest School Programme at the Holland Park Ecology Centre

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SEND visits to the Ecology Centre

Forest School programmes and Environmental Education visits for Special Educational Needs and...

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Training events at the Ecology Centre

Training events for schools and organisations at the Ecology Centre

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Nature at home

Information and ideas to help explore nature at home.

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Testimonials

Read what people have said about the Ecology Centre

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