Housing | Royal Borough of Kensington and Chelsea

Homepage
Housing

Living in healthy homes

Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

Read more

Affordable warmth and energy efficiency in the home

Information and advice on fuel poverty including how to save energy and what help is available to...

Read more

Disrepair

Advice on Government housing standards, housing rating systems and how to tackle poor housing...

Read more

Empty homes

There are various schemes and grants available to owners of empty properties to encourage them to...

Read more

Fire safety advice

Information about fire safety in private residential blocks, houses in multiple occupation and...

Read more

Carbon monoxide

Advice on what to do if you think you may be suffering from carbon monoxide poisoning and how to...

Read more

Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

Read more

Houses in Multiple Occupation

Criteria for a Housing in Multiple Occupation (HMO), licensing requirements and our safety advice.

Read more

Greener Housing

Find out what can be done at a local level to help combat the effects of global climate change and...

Read more

Saving water around your home

Information about how to save water in your home including helpful hints and ordering a water butt...

Read more

Saving energy around your home

Information and helpful hints to save energy around your home. This will help to reduce your carbon...

Read more

Is my property an HMO?

Find out if your property is an HMO.

Read more

HMO standards

The new standards bring requirements into line with the Housing Act 2004 which came into force in...

Read more

Smoking and HMOs

Information on issues related to Smokefree Houses in Multiple Occupation (HMOs).

Read more

Why are licences needed

Information on why licences are needed particularly for larger HMOs.

Read more

HMOs exempt from licensing

Information about houses in multiple occupation which do not require a licence.

Read more

Applying for a licence

Information about applying for a HMO (house in multiple occupation) licence. The length of the...

Read more

Will you be inspecting my property?

Information on inspection prior to a licence being granted plus inspections before the licence...

Read more

Refusing licences

Information on issues surrounding if the property does not meet the required conditions, what...

Read more

Licensing criteria

Information on what criteria an HMO must meet for it to be licensed.

Read more

About the licence

Information about the licence, how much it will cost, validation period, and conditions.

Read more

Penalties and exemptions

If a landlord or person in control of a property intends to stop operating HMO, or reduces the...

Read more

Frequently asked questions on environmental health issues

Questions and answers on environmental health issues including what to do if your drain is blocked...

Read more

Social Housing

Local housing information

An overview of housing in Kensington and Chelsea and who can join the Council's housing register.

Read more

Social housing in the borough

Information on social housing in the borough

Read more

Supported housing and hostels

This page tells you how to access supported housing, how you will be assessed and the type of...

Read more

Wider Grenfell Rehousing Policy

Rehousing policy for The Walkways, Bramley House and Treadgold House residents.

Read more

Home Connections

Find out more about properties that are advertised on the Council’s choice-based lettings scheme,...

Read more

Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

Read more

Health assessments

When you apply to the Housing Register you will be asked about your health needs and your need to...

Read more

Self assessment form

We have developed an online housing self assessment form, to help you understand your likelihood of...

Read more

Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

Read more

Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

Read more

Right to Buy

The Right to Buy means that certain tenants can buy their home at a discount to the full market...

Read more

Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

Read more

Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

Read more

Mutual Exchange Scheme

This scheme is for people who are already housing association or Council tenants and want to swap...

Read more

Mobility Transfer Scheme

This scheme helps to make sure that the people living in ground floor properties are the people who...

Read more

HomeStart Scheme

The HomeStart Scheme helps people to move out of London. As all the social housing outside of...

Read more

Under-occupation Scheme

If you have spare bedrooms in your property, which you no longer need, the Under-occupation Scheme...

Read more

Overcrowding

The Council's Housing Opportunities Team aims to advise on and help to resolve overcrowding.

Read more

Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

Read more

Available properties

Properties currently available for intermediate rent and shared ownership in the Royal Borough.

Read more

Residents to be offered a home for life

Kensington and Chelsea Council is to reintroduce lifetime tenancies to give tenants a home for life...

Read more

Housing Allocation Scheme 2017

Information about changes that were made to the Council’s Housing Allocation Scheme in February...

Read more

Moving to the seaside

The Seaside and Country Homes Scheme can support moving to the seaside or countryside if you are...

Read more

Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

Read more

Housing management

Housing Management enquiries

Contact Housing Management with a general enquiry.

Read more

Report a new repair to Housing Management

Report a new repair to the Housing Management team.

Read more

Enquire about an existing repair to Housing Management

Enquire about an existing repair.

Read more

Report antisocial behaviour to Housing Management

Report antisocial behaviour to Housing Management

Read more

Housing Management complaints and feedback

Make a complaint or give feedback about the Housing Management service.

Read more

Parking on housing estates

Information about parking on housing estates which we manage through a variety of different types...

Read more

Housing management online services

Log in to Housing Management online services

Read more

Housing Management online services FAQs

Frequently asked questions about Housing Management online services.

Read more

What's new in Housing Management?

Find out about changes to the housing management service and how they will affect you.

Read more

Housing Management Privacy Notice

How the Council processes your information.

Read more

New tenancies

Information on new tenancies which includes a secure fixed term tenancy for all new tenants.

Read more

Your rent

Information on your rent payments.

Read more

Estate inspections

How you can get involved in estate inspections.

Read more

Tackling antisocial behaviour

Information on dealing with antisocial behaviour which is shared between a number of agencies...

Read more

Buying your home

Information on what is involved if you decide to buy the lease of your current home.

Read more

Home Connections

Inofrmation on where you can look at new homes and tell us which ones you are interested in.

Read more

Condensation

How condensation affects you and your home.

Read more

Gas servicing

Information for tenants on domestic gas servicing which is carried out by our specialist contractor...

Read more

Lettable standard

Information on the lettable standard which ensures the property that you are moving to is safe,...

Read more

Home contents insurance

The Council insures the buildings you live in but does not insure the contents of your home. We...

Read more

Service standards

About service standards.

Read more

Rights and responsibilities

Tenants rights and responsibilities.

Read more

Your lease agreement

About your lease agreement.

Read more

Service charges

Service charges - what they include and how they are worked out.

Read more

Sub-letting

Sub-letting your home.

Read more

Extending your lease

How to extend your lease.

Read more

Repairs and major works

Maintaining your home.

Read more

Home sales

Buying or selling a leasehold property.

Read more

Payments for home owners

There are various ways the Council can help you organise major works payments.

Read more

Administration charges

About administration charges for special services.

Read more

Buildings insurance

The Council is responsible for insuring the structure and buildings of all its properties, and...

Read more

Gas safety

About gas safety and how to ensure your home is safe.

Read more

Fire safety

Information about fire safety in the home including smoke alarms, fire resisting self-closing doors...

Read more

Contact the Home Ownership Team

Contact the Home Ownership Team.

Read more

Frequently asked questions about home ownership

FAQs on home ownership.

Read more

Future management of your homes

A group of residents working alongside Council officers, selected Traverse to help us plan a...

Read more

Homes meetings

Homes meetings are held with residents who live in street properties and are not members of...

Read more

Residents' Associations and Resident Compacts

Information on residents' associations and resident compacts which are less formal but still...

Read more

Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

Read more

Housing management venues for hire

Housing Management has a number of venues available for hire to both residents and non-residents...

Read more

Housing Matters magazine

Copies of Housing Matters, the housing management magazine.

Read more

About Property Services

Property Services is responsible for the long-term condition of the Council’s housing, ensuring...

Read more

Adair and Hazlewood project

Information about the project to remove the external render system from Adair and Hazlewood towers...

Read more

Programme of planned work

Programme of planned work to your homes.

Read more

Housing Investment Standard

The Housing Investment Standard drives our programme of work to keep homes and estate environments...

Read more

Supported housing

Support services for local residents: Community Alarm Service and Sheltered housing

Read more

Kensington & Chelsea Tenant Management Organisation (KCTMO)

The Kensington & Chelsea Tenant Management Organisation (KCTMO) now exists as a residuary body...

Read more

Balconies new fire safety advice

Information about recent Government guidance on fire safety for balconies.

Read more

Garden champions

Notice about gardening events mentioned in Housing Matters, Spring 2019.

Read more

Home Connections

About the Home Connections team which manage all vacancies which are let through a process called...

Read more

Residents' Charter

The Residents' Charter shows the two-way commitment between the Royal Borough of Kensington and...

Read more

Resident Safety Panel

The Resident Safety Panel looks at safety in Council homes and challenges the Council’s policies.

Read more

Housing advice and support

Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

Read more

Homelessness Strategy

Take a look at our strategy for Homelessness and have your say on our survey.

Read more

Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

Read more

Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

Read more

Housing and employment

Information on how to access a range of support available through the Council, social landlords,...

Read more

Domestic abuse and the Sanctuary Scheme

Information about the different types of domestic abuse and how the Sanctuary Scheme can help you...

Read more

Young people

Here you will find some information on housing issues for young people, whether you choose to live...

Read more

Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

Read more

Grants and adaptations

If you find it difficult to manage at home, specialist equipment or adaptations to your home may...

Read more

Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you...

Read more

Help to find a job

Information on support to find training, learn new skills or find a job.

Read more

Preventing homelessness

Information and advice if you think you will become homeless. We will work with you to try to stop...

Read more

Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

Read more

Homelessness

If you are homeless or being threatened with homelessness, you should contact the Council...

Read more

Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

Read more

Rough sleeping

Rough sleeping can be harmful for those living on the streets and have a negative impact on their...

Read more

Local day centres and support services for rough sleepers

Local day centres and services for rough sleepers

Read more

Keeping your home

If you are worried about maintaining your home, this section offers advice and contact information...

Read more

Fire Risk Assessments

Information about Fire Risk Assessments

Read more

People First

Information, advice and resources for people who need a little help to live independently.

Read more

Local Lettings Plan

Local Lettings Plan for Lancaster West Estate and Bramley House

Read more

Local support

Information on local organisations offering support to help residents find work or access training.

Read more

Problems and complaints

If your complaint is regarding conditions at the property and you feel that the manager has not...

Read more

Antisocial behaviour and drinking in the street

Information on how to report antisocial behaviour and drinking in the street to our Street...

Read more

Duty to Refer

The Duty to Refer requires public authorities in England such as social services, hospitals and...

Read more

Concerned about someone?

If you are concerned that someone is sleeping rough in the borough you can report it to the Street...

Read more

TSJ

Information on job opportunities including working for the Council, volunteering and starting your...

Read more

Useful contacts and information

Landlord accreditation

This scheme aims to improve and maintain standards across the Royal Borough's private rented sector.

Read more

Housing Association leasing scheme

The Housing Association Leasing Scheme (HALS) offers homeowners the opportunity to place their...

Read more

Private Licence Agreement (PLA) Scheme

This guaranteed rent scheme offers homeowners the opportunity to place their self-contained...

Read more

Information for letting agents

Information for letting agents, managing accommodation both in and out of the borough, who would...

Read more

Landlords, letting agents and property management companies

Information for landlords, letting agents and property management companies.

Read more

Free letting service

The Council can help landlords to find tenants for properties, anywhere in the UK.

Read more

Single Homeless Voucher Scheme

This scheme is designed to help single, homeless people who are not in full-time employment to find...

Read more

Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

Read more

Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

Read more

Garden squares

The Royal Borough has over a hundred garden squares; forty six of these raise an annual levy which...

Read more

Housing publications

Download housing factsheets on key housing issues including who to contact for further information...

Read more

Guidance and useful information

Find copies of our policies and strategies and more.

Read more

Housing and worklessness

The Housing and Worklessness Project aims to improve the way the council works with housing...

Read more

Neighbourhood management

Working with our partners, we want to ensure that the neighbourhoods in Kensington and Chelsea are...

Read more

Nominations and RP liaison

Information on housing nominations and liaison between the Council and housing providers

Read more

Tackling antisocial behaviour and crime

Find out who you can contact for help with antisocial behaviour and crime, including rough sleeping...

Read more

Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

Read more

Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

Read more

Deposit protection scheme

Find out how all deposits (for rent up to £25,000 per annum) taken by landlords and agents for...

Read more

Energy performance certificates

All homes bought, sold or rented require an energy performance certificate.

Read more

Finding rented accommodation

Tips to help you avoid disappointment while looking for rented accommodation in the Royal Borough,...

Read more

Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

Read more

Where to look for private rented accommodation

Information and advice on finding rental properties including useful websites, checking...

Read more

Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

Read more

Self-build and custom build

Information on self-builds and custom builds including how to register your interest in building or...

Read more

Fire Risk Assessments

Information about Fire Risk Assessments

Read more

Housing Data Protection

Information collected by the Housing team and how we use it.

Read more

Housing Needs Privacy Notice

How the Housing Needs division uses the information it collects

Read more

Holding deposits

Information on holding deposits which are fees a potential tenant pays to reserve a property while...

Read more

Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

Read more

Display of fees

Information about how letting agents should clearly advertise their fees including the type of fees...

Read more

Housing Strategy

The Council's Housing Strategy sets out our vision and key priorities for housing in Kensington and...

Read more

Display of ownership details

Guidance on display of ownership details which applies to all businesses where the trading name is...

Read more

Redress scheme guidance

Information on the redress scheme for tenants who wish to make a complaint which they feel cannot...

Read more

LAH evaluation

Social housing landlords across London are successfully working on improving housing choices for...

Read more

Visiting a property

Things to know when visiting a property.Information about what you should take into account when...

Read more

Important information

If you are considering exchanging your property with another tenant you will need to find out their...

Read more

Creating your advert

Information on creating an advert for the mutual exchange scheme. This includes advice on planning...

Read more

FAQs

Frequently asked questions for the exchange of homes between two households living in social...

Read more

Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

Read more

Leaseholder Buildings Insurance Service Charge - Tribunal

Leaseholder Buildings Insurance Service Charge - Tribunal

The Royal Borough of Kensington and Chelsea has made an application to the tribunal for a...

Read more

New homes consultation

New Homes Consultation

Information about the New Homes Consultation.

Read more

No matching results.