Housing

COVID-19: Housing and homelessness

Information about critical housing needs and repairs, hardship support and homelessness advice.

Paying your rent

Make a rent payment online or find information on other ways to pay your rent.

Report a new repair or enquire about a current or completed repair

Report a new repair, enquire about a repair in progress or give feedback on a repair that has been completed.

Report antisocial behaviour to Housing Management

Report antisocial behaviour to Housing Management. Find information on how we are tackling antisocial behaviour.

Living in healthy homes

Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

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Affordable warmth and energy efficiency in the home

Information and advice on fuel poverty including how to save energy and what help is available to...

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Disrepair

Advice on Government housing standards, housing rating systems and how to tackle poor housing...

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Empty homes

There are various schemes and grants available to owners of empty properties to encourage them to...

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Fire safety advice

Information about fire safety in private residential blocks, houses in multiple occupation and...

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Carbon monoxide

Advice on what to do if you think you may be suffering from carbon monoxide poisoning and how to...

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Houses in Multiple Occupation

Criteria for a Housing in Multiple Occupation (HMO), licensing requirements and our safety advice.

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Greener Housing

Find out what can be done at a local level to help combat the effects of global climate change and...

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Saving water around your home

Information about how to save water in your home including helpful hints and ordering a water butt...

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Saving energy around your home

Information and helpful hints to save energy around your home. This will help to reduce your carbon...

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Is my property an HMO?

Find out if your property is an HMO.

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HMO standards

The new standards bring requirements into line with the Housing Act 2004 which came into force in...

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Smoking and HMOs

Information on issues related to Smokefree Houses in Multiple Occupation (HMOs). 

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Why are licences needed

Information on why licences are needed particularly for larger HMOs.

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HMOs exempt from licensing

Information about houses in multiple occupation which do not require a licence.

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Applying for a licence

Information about applying for a HMO (house in multiple occupation) licence. The length of the...

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Will you be inspecting my property?

Information on inspection prior to a licence being granted plus inspections before the licence...

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Refusing licences

Information on issues surrounding if the property does not meet the required conditions, what...

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Licensing criteria

Information on what criteria an HMO must meet for it to be licensed.

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About the licence

Information about the licence, how much it will cost, validation period, and conditions.

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Penalties and exemptions

If a landlord or person in control of a property intends to stop operating HMO, or reduces the...

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Frequently asked questions on environmental health issues

Questions and answers on environmental health issues including what to do if your drain is blocked...

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Social Housing

Local housing information

An overview of housing in Kensington and Chelsea and who can join the Council's housing register. 

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Social housing in the borough

Information on social housing in the borough

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Supported housing and hostels

This page tells you how to access supported housing, how you will be assessed and the type of...

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Wider Grenfell Rehousing Policy

Rehousing policy for The Walkways, Bramley House and Treadgold House residents.

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Home Connections

Find out more about properties that are advertised on the Council’s choice-based lettings scheme,...

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Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

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Health assessments

When you apply to the Housing Register you will be asked about your health needs and your need to...

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Self assessment form

We have developed an online housing self assessment form, to help you understand your likelihood of...

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

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Right to Buy

The Right to Buy means that certain tenants can buy their home at a discount to the full market...

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Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Mutual Exchange Scheme

This scheme is for people who are already housing association or Council tenants and want to swap...

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Mobility Transfer Scheme

This scheme helps to make sure that the people living in ground floor properties are the people who...

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HomeStart Scheme

The HomeStart Scheme helps people to move out of London. As all the social housing outside of...

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Under-occupation Scheme

If you have spare bedrooms in your property, which you no longer need, the Under-occupation Scheme...

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Overcrowding

The Council's Housing Opportunities Team aims to advise on and help to resolve overcrowding. 

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Residents to be offered a home for life

Kensington and Chelsea Council is to reintroduce lifetime tenancies to give tenants a home for life...

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Housing Allocation Scheme 2017

Information about changes that were made to the Council’s Housing Allocation Scheme in February...

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Moving to the seaside

The Seaside and Country Homes Scheme can support moving to the seaside or countryside if you are...

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Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

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Our Tenancy Strategy

Find out more about Kensington and Chelsea's tenancy strategy including a summary and the strategy...

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Our Tenancy Policy

Our Tenancy Policy

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How to find out more

How to find out more

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How quickly will people with high priority be rehoused?

How quickly will people with high priority be rehoused?

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What are my chances of being rehoused to social housing?

What are my chances of being rehoused to social housing?

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How will I be assessed?

How will I be assessed?

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How can I access supported housing?

How can I access supported housing?

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What happens next?

What happens after you are assessed

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Living in supported accommodation

Living in supported accommodation

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Number of points awarded and explanation of terms

Number of points awarded and explanation of terms

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Moving on from supported accommodation

Moving on from supported accommodation

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Who gets priority for social housing?

Who gets priority for social housing?

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Housing management

About Housing Management

Information about Contact Housing Management, including how to contact us.

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Report a new repair or enquire about a current or completed repair

Report a new repair, enquire about a repair in progress or give feedback on a repair that has been...

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Report antisocial behaviour to Housing Management

Report antisocial behaviour to Housing Management. Find information on how we are tackling...

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Housing Management complaints and feedback

Make a complaint or give feedback about the Housing Management service.

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Parking on housing estates

Information about parking on housing estates which we manage through a variety of different types...

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Housing management online services

Log in to Housing Management online services

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Housing Management online services FAQs

Frequently asked questions about Housing Management online services.

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What's new in Housing Management?

Find out about changes to the housing management service and how they will affect you.

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Housing Management Privacy Notice

How the Council processes your information.

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New tenancies

Information on new tenancies which includes a secure fixed term tenancy for all new tenants.

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Paying your rent

Make a rent payment online or find information on other ways to pay your rent.

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Estate inspections

How you can get involved in estate inspections.

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Buying your home

Information on what is involved if you decide to buy the lease of your current home.

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Home Connections

Inofrmation on where you can look at new homes and tell us which ones you are interested in.

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Condensation

How condensation affects you and your home.

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Gas servicing

Information for tenants on domestic gas servicing which is carried out by our specialist contractor...

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Lettable standard

Information on the lettable standard which ensures the property that you are moving to is safe,...

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Home contents insurance

The Council insures the buildings you live in but does not insure the contents of your home. We...

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Service standards

About service standards.

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Rights and responsibilities

Tenants rights and responsibilities.

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Your lease agreement

About your lease agreement.

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Service charges

Service charges - what they include and how they are worked out.

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Sub-letting

Sub-letting your home.

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Extending your lease

How to extend your lease.

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Repairs and major works

Maintaining your home.

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Home sales

Buying or selling a leasehold property.

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Payments for home owners

There are various ways the Council can help you organise major works payments.

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Administration charges

About administration charges for special services.

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Buildings insurance

The Council is responsible for insuring the structure and buildings of all its properties, and...

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Gas safety

About gas safety and how to ensure your home is safe.

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Fire safety

Information about fire safety in the home including smoke alarms, fire resisting self-closing doors...

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Contact the Home Ownership Team

Contact the Home Ownership Team.

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Frequently asked questions about home ownership

FAQs on home ownership.

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Future management of your homes

A group of residents working alongside Council officers, selected Traverse to help us plan a...

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Homes meetings

Homes meetings are held with residents who live in street properties and are not members of...

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Residents' Associations and Resident Compacts

Information on residents' associations and resident compacts which are less formal but still...

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Housing management venues for hire

Housing Management has a number of venues available for hire to both residents and non-residents...

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Housing Matters magazine

Copies of Housing Matters, the housing management magazine.

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About Property Services

Property Services is responsible for the long-term condition of the Council’s housing, ensuring...

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Adair and Hazlewood project

Information about the project to remove the external render system from Adair and Hazlewood towers...

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Programme of planned work

Programme of planned work to your homes.

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Housing Investment Standard

The Housing Investment Standard drives our programme of work to keep homes and estate environments...

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Supported housing

Support services for local residents: Community Alarm Service and Sheltered housing

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Kensington & Chelsea Tenant Management Organisation (KCTMO)

The Kensington & Chelsea Tenant Management Organisation (KCTMO) now exists as a residuary body...

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Balconies new fire safety advice

Information about recent Government guidance on fire safety for balconies.  

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Garden champions

Notice about gardening events mentioned in Housing Matters, Spring 2019.

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Home Connections

About the Home Connections team which manage all vacancies which are let through a process called...

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Residents' Charter

The Residents' Charter shows the two-way commitment between the Royal Borough of Kensington and...

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Adair and Hazlewood contact us

Who to contact about the Adair and Hazlewood project.

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Estimates

Every year, we estimate the following year’s service charge.

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Resident Safety Panel

The Resident Safety Panel looks at safety in Council homes and challenges the Council’s policies.

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Adair and Hazlewood FAQs

Frequently asked questions about the removal of the external render system from Adair and Hazlewood...

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Responses received from respondent leaseholders

Responses received from respondent leaseholders

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Adair and Hazlewood programme of work

Latest information on the programme of work to remove the external render system from Adair and...

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Final accounts

Final accounts are calculated when the financial year has ended.

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Communal repairs

Communal repairs are those repairs carried out to areas of your building or estate which you share...

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Major works repayment options

How we can help arrange a payment for major works on your property.

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Service charge repayment options

How we can help, you can also contact your Income Officer for advice or to arrange a payment.

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Most common charges

A list of the most common charges for services.

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Major works and improvements

Major works and improvements.

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Adair and Hazlewood working with residents

Keeping residents up to date with the work at Adair and Hazlewood.

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Day-to-day repairs

About day-to-day repairs and who is responsible.

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Barlby Road site

Consultation on the Barlby Road site

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Alterations

Alterations

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Adair and Hazlewood key documents

Documents relating to the project to the remove the external render system from Adair and Hazlewood...

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Housing advice and support

Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

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Homelessness Strategy

Take a look at our strategy for Homelessness and have your say on our survey.

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Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

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Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

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Housing and employment

Information on how to access a range of support available through the Council, social landlords,...

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Domestic abuse and the Sanctuary Scheme

Information about the different types of domestic abuse and how the Sanctuary Scheme can help you...

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Young people

Here you will find some information on housing  issues for young people, whether you choose to live...

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Grants and adaptations

If you find it difficult to manage at home, specialist equipment or adaptations to your home may...

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Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you...

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Help to find a job

Information on support to find training, learn new skills or find a job.

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Preventing homelessness

Information and advice if you think you will become homeless. We will work with you to try to stop...

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Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

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Homelessness

If you are homeless or being threatened with homelessness, you should contact the Council...

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Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

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Rough sleeping

Rough sleeping can be harmful for those living on the streets and have a negative impact on their...

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Local day centres and support services for rough sleepers

Local day centres and services for rough sleepers

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Keeping your home

If you are worried about maintaining your home, this section offers advice and contact information...

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Fire Risk Assessments

Information about  Fire Risk Assessments

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People First

Information, advice and resources for people who need a little help to live independently.

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Local Lettings Plan

Local Lettings Plan for Lancaster West Estate and Bramley House

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Local support

Information on local organisations offering support to help residents find work or access training.

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Problems and complaints

If your complaint is regarding conditions at the property and you feel that the manager has not...

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Antisocial behaviour and drinking in the street

Information on how to report antisocial behaviour and drinking in the street to our Street...

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Duty to Refer

The Duty to Refer requires public authorities in England such as social services, hospitals and...

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Concerned about someone?

If you are concerned that someone is sleeping rough in the borough you can report it to the Street...

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What is a fire risk assessment?

What is a fire risk assessment?

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Considering an application

Considering an application for homelessness.

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When a decision is made

What happens when a decision is made if you are successful. If unsuccessful you have the right to...

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Fire Safety

Fire Safety

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Making a homeless application

Making a homeless application

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Our approach to fire safety

Kensington and Chelsea Council’s approach to fire safety

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Useful contacts and information

Landlord accreditation

This scheme aims to improve and maintain standards across the Royal Borough's private rented sector.

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Housing Association leasing scheme

The Housing Association Leasing Scheme (HALS) offers homeowners the opportunity to place their...

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Private Licence Agreement (PLA) Scheme

This guaranteed rent scheme offers homeowners the opportunity to place their self-contained...

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Information for letting agents

Information for letting agents, managing accommodation both in and out of the borough, who would...

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Landlords, letting agents and property management companies

Information for landlords, letting agents and property management companies.

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Free letting service

The Council can help landlords to find tenants for properties, anywhere in the UK.

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Single Homeless Voucher Scheme

This scheme is designed to help single, homeless people who are not in full-time employment to find...

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

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Garden squares

The Royal Borough has over a hundred garden squares; forty six of these raise an annual levy which...

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Housing publications

Download housing factsheets on key housing issues including who to contact for further information...

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Guidance and useful information

Find copies of our policies and strategies and more.

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Housing and worklessness

The Housing and Worklessness Project aims to improve the way the council works with housing...

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Neighbourhood management

Working with our partners, we want to ensure that the neighbourhoods in Kensington and Chelsea are...

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Nominations and RP liaison

Information on housing nominations and liaison between the Council and housing providers

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Tackling antisocial behaviour and crime

Find out who you can contact for help with antisocial behaviour and crime, including rough sleeping...

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Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Deposit protection scheme

Find out how all deposits (for rent up to £25,000 per annum) taken by landlords and agents for...

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Energy performance certificates

All homes bought, sold or rented require an energy performance certificate.

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Finding rented accommodation

Tips to help you avoid disappointment while looking for rented accommodation in the Royal Borough,...

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Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

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Where to look for private rented accommodation

Information and advice on finding rental properties including useful websites, checking...

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Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

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Self-build and custom build

Information on self-builds and custom builds including how to register your interest in building or...

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Fire Risk Assessments

Information about  Fire Risk Assessments

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Housing Data Protection

Information collected by the Housing team and how we use it.

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Housing Needs Privacy Notice

How the Housing Needs division uses the information it collects

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Holding deposits

Information on holding deposits which are fees a potential tenant pays to reserve a property while...

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Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

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Display of fees

Information about how letting agents should clearly advertise their fees including the type of fees...

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Housing Strategy

The Council's Housing Strategy sets out our vision and key priorities for housing in Kensington and...

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Display of ownership details

Guidance on display of ownership details which applies to all businesses where the trading name is...

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Redress scheme guidance

Information on the redress scheme for tenants who wish to make a complaint which they feel cannot...

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LAH evaluation

Social housing landlords across London are successfully working on improving housing choices for...

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Visiting a property

Things to know when visiting a property.Information about what you should take into account when...

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Important information

If you are considering exchanging your property with another tenant you will need to find out their...

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Creating your advert

Information on creating an advert for the mutual exchange scheme. This includes advice on planning...

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FAQs

Frequently asked questions for the exchange of homes between two households living in social...

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Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

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COVID-19: Housing and homelessness

Information about critical housing needs and repairs, hardship support and homelessness advice.

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Leaseholder Buildings Insurance Service Charge - Tribunal

Leaseholder Buildings Insurance Service Charge - Tribunal

The Royal Borough of Kensington and Chelsea has made an application to the tribunal for a...

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Summary of leaseholder comments

A summary of leaseholder comments

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Your insurance premium for 2018-19

Information about your Insurance premium for 2018-19

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Updates and key dates

Information on next steps and key dates.

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Tribunal documents and application forms

List of tribunal documents and application forms.

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Frequently asked questions

List of FAQs

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New homes consultation

New Homes Consultation

Information about the New Homes Consultation.

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54 St Helens Gardens

Consultation on 54 St Helens Gardens

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15-17 Hewer Street

We want to hear your views to help us shape our proposals for new homes in the borough.

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Acklam Road Site

Information about the New Homes Consultation.

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175-177 Kensal Road

Information about the New Homes Consultation.

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