Housing | Royal Borough of Kensington and Chelsea

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Living in healthy homes

Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

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Affordable warmth and energy efficiency in the home

Information and advice on fuel poverty including how to save energy and what help is available to...

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Disrepair

Advice on Government housing standards, housing rating systems and how to tackle poor housing...

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Empty homes

There are various schemes and grants available to owners of empty properties to encourage them to...

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Fire safety advice

Information about fire safety in private residential blocks, houses in multiple occupation and...

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Carbon monoxide

Advice on what to do if you think you may be suffering from carbon monoxide poisoning and how to...

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Houses in Multiple Occupation

Criteria for a Housing in Multiple Occupation (HMO), licensing requirements and our safety advice.

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Greener Housing

Find out what can be done at a local level to help combat the effects of global climate change and...

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Saving water around your home

Information about how to save water in your home including helpful hints and ordering a water butt...

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Saving energy around your home

Information and helpful hints to save energy around your home. This will help to reduce your carbon...

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Is my property an HMO?

Find out if your property is an HMO.

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HMO standards

The new standards bring requirements into line with the Housing Act 2004 which came into force in...

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Smoking and HMOs

Information on issues related to Smokefree Houses in Multiple Occupation (HMOs).

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Why are licences needed

Information on why licences are needed particularly for larger HMOs.

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HMOs exempt from licensing

Information about houses in multiple occupation which do not require a licence.

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Applying for a licence

Information about applying for a HMO (house in multiple occupation) licence. The length of the...

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Will you be inspecting my property?

Information on inspection prior to a licence being granted plus inspections before the licence...

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Refusing licences

Information on issues surrounding if the property does not meet the required conditions, what...

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Licensing criteria

Information on what criteria an HMO must meet for it to be licensed.

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About the licence

Information about the licence, how much it will cost, validation period, and conditions.

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Penalties and exemptions

If a landlord or person in control of a property intends to stop operating HMO, or reduces the...

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Frequently asked questions on environmental health issues

Questions and answers on environmental health issues including what to do if your drain is blocked...

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Social Housing

Local housing information

An overview of housing in Kensington and Chelsea and who can join the Council's housing register.

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Social housing in the borough

Information on social housing in the borough

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Supported housing and hostels

This page tells you how to access supported housing, how you will be assessed and the type of...

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Wider Grenfell Rehousing Policy

Rehousing policy for The Walkways, Bramley House and Treadgold House residents.

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Home Connections

Find out more about properties that are advertised on the Council’s choice-based lettings scheme,...

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Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

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Health assessments

When you apply to the Housing Register you will be asked about your health needs and your need to...

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Self assessment form

We have developed an online housing self assessment form, to help you understand your likelihood of...

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

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Right to Buy

The Right to Buy means that certain tenants can buy their home at a discount to the full market...

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Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Mutual Exchange Scheme

This scheme is for people who are already housing association or Council tenants and want to swap...

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Mobility Transfer Scheme

This scheme helps to make sure that the people living in ground floor properties are the people who...

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HomeStart Scheme

The HomeStart Scheme helps people to move out of London. As all the social housing outside of...

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Under-occupation Scheme

If you have spare bedrooms in your property, which you no longer need, the Under-occupation Scheme...

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Overcrowding

The Council's Housing Opportunities Team aims to advise on and help to resolve overcrowding.

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Available properties

Properties currently available for intermediate rent and shared ownership in the Royal Borough.

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Residents to be offered a home for life

Kensington and Chelsea Council is to reintroduce lifetime tenancies to give tenants a home for life...

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Housing Allocation Scheme 2017

Information about changes that were made to the Council’s Housing Allocation Scheme in February...

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Moving to the seaside

The Seaside and Country Homes Scheme can support moving to the seaside or countryside if you are...

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Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

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Housing management

Housing Management enquiries

Contact Housing Management with a general enquiry.

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Report a new repair to Housing Management

Report a new repair to the Housing Management team.

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Enquire about an existing repair to Housing Management

Enquire about an existing repair.

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Report antisocial behaviour to Housing Management

Report antisocial behaviour to Housing Management

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Housing Management complaints and feedback

Make a complaint or give feedback about the Housing Management service.

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Parking on housing estates

Information about parking on housing estates which we manage through a variety of different types...

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Housing management online services

Log in to Housing Management online services

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Housing Management online services FAQs

Frequently asked questions about Housing Management online services.

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What's new in Housing Management?

Find out about changes to the housing management service and how they will affect you.

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Housing Management Privacy Notice

How the Council processes your information.

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New tenancies

Information on new tenancies which includes a secure fixed term tenancy for all new tenants.

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Your rent

Information on your rent payments.

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Estate inspections

How you can get involved in estate inspections.

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Tackling antisocial behaviour

Information on dealing with antisocial behaviour which is shared between a number of agencies...

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Tenancy fraud

Information on tenancy fraud which involves obtaining properties by deception.

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Buying your home

Information on what is involved if you decide to buy the lease of your current home.

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Home Connections

Inofrmation on where you can look at new homes and tell us which ones you are interested in.

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Condensation

How condensation affects you and your home.

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Gas servicing

Information for tenants on domestic gas servicing which is carried out by our specialist contractor...

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Lettable standard

Information on the lettable standard which ensures the property that you are moving to is safe,...

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Home contents insurance

The Council insures the buildings you live in but does not insure the contents of your home. We...

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Service standards

About service standards.

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Rights and responsibilities

Tenants rights and responsibilities.

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Your lease agreement

About your lease agreement.

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Right to Buy

How to buy your home under the Right to Buy scheme.

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Service charges

Service charges - what they include and how they are worked out.

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Sub-letting

Sub-letting your home.

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Extending your lease

How to extend your lease.

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Repairs and major works

Maintaining your home.

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Home sales

Buying or selling a leasehold property.

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Payments for home owners

There are various ways the Council can help you organise major works payments.

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Administration charges

About administration charges for special services.

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Buildings insurance

The Council is responsible for insuring the structure and buildings of all its properties, and...

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Gas safety

About gas safety and how to ensure your home is safe.

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Fire safety

Information about fire safety in the home including smoke alarms, fire resisting self-closing doors...

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Contact the Home Ownership Team

Contact the Home Ownership Team.

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Frequently asked questions about home ownership

FAQs on home ownership.

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Future management of your homes

A group of residents working alongside Council officers, selected Traverse to help us plan a...

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Homes meetings

Homes meetings are held with residents who live in street properties and are not members of...

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Residents' Associations and Resident Compacts

Information on residents' associations and resident compacts which are less formal but still...

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Housing management venues for hire

Housing Management has a number of venues available for hire to both residents and non-residents...

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Housing Matters magazine

Copies of Housing Matters, the housing management magazine.

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About Property Services

Property Services is responsible for the long-term condition of the Council’s housing, ensuring...

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Adair and Hazlewood project

Information about the project to remove the external render system from Adair and Hazlewood towers...

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Programme of planned work

Programme of planned work to your homes.

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Housing Investment Standard

The Housing Investment Standard drives our programme of work to keep homes and estate environments...

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Supported housing

Support services for local residents: Community Alarm Service and Sheltered housing

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Kensington & Chelsea Tenant Management Organisation (KCTMO)

The Kensington & Chelsea Tenant Management Organisation (KCTMO) now exists as a residuary body...

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Balconies new fire safety advice

Information about recent Government guidance on fire safety for balconies.

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Garden champions

Notice about gardening events mentioned in Housing Matters, Spring 2019.

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Home Connections

About the Home Connections team which manage all vacancies which are let through a process called...

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Residents' Charter

The Residents' Charter shows the two-way commitment between the Royal Borough of Kensington and...

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Housing advice and support

Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

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Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

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Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

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Housing and employment

Information on how to access a range of support available through the Council, social landlords,...

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Domestic abuse and the Sanctuary Scheme

Information about the different types of domestic abuse and how the Sanctuary Scheme can help you...

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Young people

Here you will find some information on housing issues for young people, whether you choose to live...

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Grants and adaptations

If you find it difficult to manage at home, specialist equipment or adaptations to your home may...

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Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you...

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Help to find a job

Information on support to find training, learn new skills or find a job.

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Preventing homelessness

Information and advice if you think you will become homeless. We will work with you to try to stop...

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Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of...

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Homelessness

If you are homeless or being threatened with homelessness, you should contact the Council...

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Temporary accommodation

We do not have enough properties to house everyone who is in housing need, and therefore we have to...

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Rough sleeping

Rough sleeping can be harmful for those living on the streets and have a negative impact on their...

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Local day centres and support services for rough sleepers

Local day centres and services for rough sleepers

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Keeping your home

If you are worried about maintaining your home, this section offers advice and contact information...

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Fire Risk Assessments

Information about Fire Risk Assessments

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People First

Information, advice and resources for people who need a little help to live independently.

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Local Lettings Plan

Local Lettings Plan for Lancaster West Estate and Bramley House

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Local support

Information on local organisations offering support to help residents find work or access training.

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Problems and complaints

If your complaint is regarding conditions at the property and you feel that the manager has not...

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Antisocial behaviour and drinking in the street

Information on how to report antisocial behaviour and drinking in the street to our Street...

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Duty to Refer

The Duty to Refer requires public authorities in England such as social services, hospitals and...

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Concerned about someone?

If you are concerned that someone is sleeping rough in the borough you can report it to the Street...

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TSJ

Information on job opportunities including working for the Council, volunteering and starting your...

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Useful contacts and information

Landlord accreditation

This scheme aims to improve and maintain standards across the Royal Borough's private rented sector.

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Housing Association leasing scheme

The Housing Association Leasing Scheme (HALS) offers homeowners the opportunity to place their...

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Private Licence Agreement (PLA) Scheme

This guaranteed rent scheme offers homeowners the opportunity to place their self-contained...

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Information for letting agents

Information for letting agents, managing accommodation both in and out of the borough, who would...

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Landlords, letting agents and property management companies

Information for landlords, letting agents and property management companies.

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Free letting service

The Council can help landlords to find tenants for properties, anywhere in the UK.

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Single Homeless Voucher Scheme

This scheme is designed to help single, homeless people who are not in full-time employment to find...

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Smoke and Carbon Monoxide Alarms Regulations

Information about the new Smoke and Carbon Monoxide Alarms Regulations.

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Garden squares

The Royal Borough has over a hundred garden squares; forty six of these raise an annual levy which...

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Housing publications

Download housing factsheets on key housing issues including who to contact for further information...

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Guidance and useful information

Find copies of our policies and strategies and more.

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Housing and worklessness

The Housing and Worklessness Project aims to improve the way the council works with housing...

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Neighbourhood management

Working with our partners, we want to ensure that the neighbourhoods in Kensington and Chelsea are...

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Nominations and RP liaison

Information on housing nominations and liaison between the Council and housing providers

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Tackling antisocial behaviour and crime

Find out who you can contact for help with antisocial behaviour and crime, including rough sleeping...

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Moving home

We have put together this simple guide of things to do before moving to make sure it is as stress-...

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Deposit protection scheme

Find out how all deposits (for rent up to £25,000 per annum) taken by landlords and agents for...

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Energy performance certificates

All homes bought, sold or rented require an energy performance certificate.

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Finding rented accommodation

Tips to help you avoid disappointment while looking for rented accommodation in the Royal Borough,...

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Tenancy Relations Service

The Tenancy Relations Service is provided by the Council for the benefit of private sector...

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Where to look for private rented accommodation

Information and advice on finding rental properties including useful websites, checking...

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Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may...

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Self-build and custom build

Information on self-builds and custom builds including how to register your interest in building or...

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Fire Risk Assessments

Information about Fire Risk Assessments

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Housing Data Protection

Information collected by the Housing team and how we use it.

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Housing Needs Privacy Notice

How the Housing Needs division uses the information it collects

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Holding deposits

Information on holding deposits which are fees a potential tenant pays to reserve a property while...

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Accessible housing

Information about how we allocate social housing in the borough including assessing how accessible...

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Display of fees

Information about how letting agents should clearly advertise their fees including the type of fees...

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Housing Strategy

The Council's Housing Strategy sets out our vision and key priorities for housing in Kensington and...

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Display of ownership details

Guidance on display of ownership details which applies to all businesses where the trading name is...

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Redress scheme guidance

Information on the redress scheme for tenants who wish to make a complaint which they feel cannot...

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LAH evaluation

Social housing landlords across London are successfully working on improving housing choices for...

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Visiting a property

Things to know when visiting a property.Information about what you should take into account when...

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Important information

If you are considering exchanging your property with another tenant you will need to find out their...

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Creating your advert

Information on creating an advert for the mutual exchange scheme. This includes advice on planning...

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FAQs

Frequently asked questions for the exchange of homes between two households living in social...

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Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in...

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Leaseholder Buildings Insurance Service Charge - Tribunal

Leaseholder Buildings Insurance Service Charge - Tribunal

The Royal Borough of Kensington and Chelsea has made an application to the tribunal for a...

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New homes consultation

New Homes Consultation

Information about the New Homes Consultation.

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