Housing

COVID-19: Housing and homelessness

Information about critical housing needs and repairs, hardship support and homelessness advice.

Paying your rent

Ways for Council Tenants to pay their rent.

Report a new repair or enquire about a current or completed repair

For Council Tenants to report a housing repair.

Report antisocial behaviour to Housing Management

Use our online form to report antisocial behaviour to Housing Management.

Living in healthy homes

Smoke and Carbon Monoxide Alarms Regulations

Information for landlords on smoke and carbon monoxide alarms.

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Affordable warmth and energy efficiency in the home

Information and advice on fuel poverty including how to save energy and what help is available to...

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Disrepair

Advice and information regarding poor housing conditions and how we can help you with these...

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Empty homes

Guidance for owners of empty properties on how they can utilise the empty space.

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Carbon monoxide

Advice on what to do if you think you may be suffering from carbon monoxide poisoning and how to...

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Houses in Multiple Occupation

Information and guidance on Houses in Multiple Occupation.

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Greener Housing

How you can contribute to a greeer Royal Borough, save energy and save money in your home.

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Saving water around your home

Information about how to save water in your home including helpful hints and ordering a water butt...

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Saving energy around your home

Information and helpful hints to save energy around your home. This will help to reduce your carbon...

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Is my property an HMO?

Find out if your property is an HMO.

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HMO standards

The new standards bring requirements into line with the Housing Act 2004 which came into force in...

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Smoking and HMOs

Information on issues related to Smokefree Houses in Multiple Occupation (HMOs). 

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Why are licences needed

Information on why licences are needed particularly for larger HMOs.

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HMOs exempt from licensing

Information about houses in multiple occupation which do not require a licence.

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Applying for a licence

Information about applying for a HMO (house in multiple occupation) licence. The length of the...

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Will you be inspecting my property?

Information on inspection prior to a licence being granted plus inspections before the licence...

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Refusing licences

Information on issues surrounding if the property does not meet the required conditions, what...

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Licensing criteria

Information on what criteria an HMO must meet for it to be licensed.

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About the licence

Information about the licence, how much it will cost, validation period, and conditions.

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Penalties and exemptions

If a landlord or person in control of a property intends to stop operating HMO, or reduces the...

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Frequently asked questions on environmental health issues

Questions and answers on environmental health issues including what to do if your drain is blocked...

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Social Housing

Local housing information

An overview of housing in Kensington and Chelsea and who can join the Council's housing register. 

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Social housing in the borough

Information about social housing properties available in Kensington and Chelsea.

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Supported housing and hostels

Information on accommodation with extra support from specialist staff.

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Wider Grenfell Rehousing Policy

Rehousing policy for The Walkways, Bramley House and Treadgold House residents.

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Home Connections

Find out more about properties that are advertised on the Council’s choice-based lettings scheme,...

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Temporary accommodation

 Temporary Accommodation for those with significant housing need.

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Health assessments

When you apply to the Housing Register you will be asked about your health needs and your need to...

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Self assessment form

We have developed an online housing self assessment form, to help you understand your likelihood of...

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Accessible housing

Information on accessible housing in the borough.

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Right to Buy

The Right to Buy means that certain tenants can buy their home at a discount to the full market...

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Housing support services

Support services for residents who may be at risk of losing their homes.

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Mutual Exchange Scheme

How to exchange your property with another social housing tenant in the borough or elsewhere.

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Mobility Transfer Scheme

How council tenants may be eligible for a transfer to help those who need easy access to their...

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HomeStart Scheme

The HomeStart Scheme helps people to move out of London. As all the social housing outside of...

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Under-occupation Scheme

Help for council tenants to downsize if you have unused bedrooms in your property.

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Overcrowding

Advice on, and help to resolve overcrowding. 

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Residents to be offered a home for life

Kensington and Chelsea Council is to reintroduce lifetime tenancies to give tenants a home for life...

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Housing Allocation Scheme 2017

Information about changes that were made to the Council’s Housing Allocation Scheme in February...

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Moving to the seaside

Information on the Mayor's scheme for over 60's who wish to move to the seaside or countryside.

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Moving home

A useful checklist for when you are moving home.

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Our Tenancy Strategy

Find out more about Kensington and Chelsea's tenancy strategy including a summary and the strategy...

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Our Tenancy Policy

Our Tenancy Policy

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How to find out more

How to find out more

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How quickly will people with high priority be rehoused?

How quickly will people with high priority be rehoused?

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What are my chances of being rehoused to social housing?

What are my chances of being rehoused to social housing?

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How will I be assessed?

How will I be assessed?

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How can I access supported housing?

How can I access supported housing?

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What happens next?

What happens after you are assessed

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Living in supported accommodation

Living in supported accommodation

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Number of points awarded and explanation of terms

Number of points awarded and explanation of terms

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Moving on from supported accommodation

Moving on from supported accommodation

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Who gets priority for social housing?

Who gets priority for social housing?

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Housing management

About Housing Management

Information for council tenants on how the Council manages your home.

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Report a new repair or enquire about a current or completed repair

For Council Tenants to report a housing repair.

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Report antisocial behaviour to Housing Management

Use our online form to report antisocial behaviour to Housing Management.

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Housing Management complaints and feedback

Make a complaint or give feedback about the Housing Management service.

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Parking on housing estates

Apply for parking on housing estates through a variety of different types of permits.

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Housing management online services

Log in to Housing Management online services

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Housing Management online services FAQs

How to set up your online service account with Housing Management.

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What's new in Housing Management?

Find out about changes to the housing management service and how they will affect you.

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Housing Management Privacy Notice

How the Council processes your information.

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New tenancies

Information on Council Tenancies and Our Tenancy Policy.

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Paying your rent

Ways for Council Tenants to pay their rent.

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Estate inspections

How you can get involved in estate inspections.

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Buying your home

Options for Council Tenants wanting to buy their home

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Home Connections

Inofrmation on where you can look at new homes and tell us which ones you are interested in.

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Condensation

How to spot and prevent condensation in your home.

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Gas servicing

Information for tenants on domestic gas servicing which is carried out by our specialist contractor...

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Lettable standard

The minimum standard our properties will meet when they are let to new tenants.

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Home contents insurance

Advice for Council Tenants on what they may need to insure.

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Service standards

Our standards of service for leaseholders.

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Rights and responsibilities

The rights and responsibilities for leaseholders.

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Your lease agreement

Information for leaseholders.

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Service charges

Information for leaseholders.

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Sub-letting

Information for leaseholders on subletting your home.

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Extending your lease

How to extend your lease.

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Repairs and major works

Information for Council tenants on the repairs and works processes.

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Home sales

Buying or selling a leasehold property.

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Payments for home owners

Ways the Council can help leaseholders organise major works payments.

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Administration charges

About administration charges for special services.

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Buildings insurance

Details of our Buildings' Insurance policy for our leaseholders.

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Gas safety

About gas safety and how to ensure your home is safe.

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Contact the Home Ownership Team

Contact the Home Ownership Team.

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Frequently asked questions about home ownership

A starting point for leaseholders.

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Future management of your homes

A group of residents working alongside Council officers, selected Traverse to help us plan a...

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Homes meetings

Homes meetings are held with residents who live in street properties and are not members of...

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Residents' Associations and Resident Compacts

Explore the opportunity for residents to come together as a compact or association.

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Tenants' Consultative Committee

Find out more about who the Committee is made up of, when it meets, dates of the next meeting plus...

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Housing management venues for hire

Venues available for hire to both residents and non-residents holding an event within the borough.

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Housing Matters magazine

Download our housing magazine for tenants and leaseholders.

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Adair and Hazlewood project

Information about the project to remove the external render system from Adair and Hazlewood towers...

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Programme of planned work

Programme of planned work to your homes.

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Housing Investment Standard

Detailing key priorities for maintaining our estates.

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Supported housing

How the council can support local residents who are elderly or vulnerable.

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Kensington & Chelsea Tenant Management Organisation (KCTMO)

The Kensington & Chelsea Tenant Management Organisation (KCTMO) now exists as a residuary body...

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Garden champions

Notice about gardening events mentioned in Housing Matters, Spring 2019.

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Home Connections

About the Home Connections team which manage all vacancies which are let through a process called...

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Residents' Charter

The Residents' Charter shows the two-way commitment between the Royal Borough of Kensington and...

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Adair and Hazlewood contact us

Who to contact about the Adair and Hazlewood project.

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Estimates

Every year, we estimate the following year’s service charge.

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Resident Safety Panel

The Resident Safety Panel looks at safety in Council homes and challenges the Council’s policies.

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Adair and Hazlewood FAQs

Frequently asked questions about the removal of the external render system from Adair and Hazlewood...

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Responses received from respondent leaseholders

Responses received from respondent leaseholders

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Adair and Hazlewood programme of work

Latest information on the programme of work to remove the external render system from Adair and...

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Final accounts

Final accounts are calculated when the financial year has ended.

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Communal repairs

Communal repairs are those repairs carried out to areas of your building or estate which you share...

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Major works repayment options

How we can help arrange a payment for major works on your property.

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Service charge repayment options

How we can help, you can also contact your Income Officer for advice or to arrange a payment.

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Most common charges

A list of the most common charges for services.

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Major works and improvements

Major works and improvements.

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Adair and Hazlewood working with residents

Keeping residents up to date with the work at Adair and Hazlewood.

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Day-to-day repairs

About day-to-day repairs and who is responsible.

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Barlby Road site

Information about the consulation process for new homes at the Barlby Road site.

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Alterations

Alterations

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Adair and Hazlewood key documents

Documents relating to the project to the remove the external render system from Adair and Hazlewood...

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Housing advice and support

Tenancy Relations Service

A service giving advice to both tenants and landlords in RBKC.

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Homelessness Strategy

Take a look at our strategy for Homelessness and have your say on our survey.

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Advice agencies

Information on organisations and charities that provide independent housing advice.

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Debt advice

Organisations that may be able to help you If you are finding it difficult to manage financially.

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Housing and employment

Useful resources and how the council or your social housing provider can help you to find work.

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Domestic abuse and the Sanctuary Scheme

Information about the different types of domestic abuse and how the Sanctuary Scheme can help you...

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Young people

Advice for 16 or 17 year-olds wanting to leave home.

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Housing options for older people

Information on housing options for older people including sheltered housing and extra care housing.

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Grants and adaptations

How the council can help to fund adaptations in your home if you have a permanent disability.

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Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you...

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Help to find a job

Information on support to find training, learn new skills or find a job.

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Preventing homelessness

Ways you can get help if you think you will become homeless, and how to stop this from happening

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Housing support services

Support services for residents who may be at risk of losing their homes.

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Homelessness

Guidance on what to do if you are homeless or being threatened with homelessness.

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Temporary accommodation

 Temporary Accommodation for those with significant housing need.

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Rough sleeping

How to help someone you see sleeping rough.

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Local day centres and support services for rough sleepers

Local day centres and support services for rough sleepers.

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Keeping your home

If you are worried about maintaining your home, this section offers advice and contact information...

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People First

Information, advice and resources for people who need a little help to live independently.

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Local Lettings Plan

For residents of the Lancaster West Estate or Bramley House at the time of the Grenfell tragedy.

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Local support

Local non-profit organisations that can help with housing, financial hardship and other support.

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Problems and complaints

If your complaint is regarding conditions at the property and you feel that the manager has not...

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Antisocial behaviour and drinking in the street

Information on how to report antisocial behaviour and drinking in the street to our Street...

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Duty to Refer

For authorities to notify the council that a service user may be at risk of becoming homeless.

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Concerned about someone?

If you are concerned that someone is sleeping rough in the borough you can report it to the Street...

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Considering an application

Considering an application for homelessness.

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When a decision is made

What happens when a decision is made if you are successful. If unsuccessful you have the right to...

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Making a homeless application

Making a homeless application

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Key Worker Accommodation Pilot Programme

Information on the Key Worker Accomodation Pilot Programme

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Useful contacts and information

Landlord accreditation

Information for landlords on the benefits of voluntary accreditation.

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Housing Association leasing scheme

Information on how you can lease your property to a registered housing provider or private landlord.

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Private Licence Agreement (PLA) Scheme

This guaranteed rent scheme offers homeowners the opportunity to place their self-contained...

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Information for letting agents

How letting agents can help the council with housing in RBKC.

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Landlords, letting agents and property management companies

Information for landlords, letting agents and property management companies.

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Free letting service

How the council can help landlords to let their properties.

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Single Homeless Voucher Scheme

A scheme for landlords to help single homeless people to find housing in the private rented sector.

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Environmental Health Grants

If your property needs to be adapted for a disabled person; you have items in disrepair, or running...

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Smoke and Carbon Monoxide Alarms Regulations

Information for landlords on smoke and carbon monoxide alarms.

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Garden squares

The Royal Borough has over a hundred garden squares; forty six of these raise an annual levy which...

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Housing publications

Factsheets on key housing issues providing basic summaries and possible actions you can take.

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Guidance and useful information

Find copies of our policies and strategies and more.

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Housing and worklessness

The Housing and Worklessness Project aims to improve the way the council works with housing...

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Neighbourhood management

Working with our partners, we want to ensure that the neighbourhoods in Kensington and Chelsea are...

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Nominations and RP liaison

Information on housing nominations and liaison between the Council and housing providers

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Tackling antisocial behaviour and crime

Find out who you can contact for help with antisocial behaviour and crime, including rough sleeping...

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Moving home

A useful checklist for when you are moving home.

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Intermediate housing

Intermediate housing covers a range of schemes to help you rent or buy a home that you can afford....

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Deposit protection scheme

Guidance on the tenants' deposit protection scheme.

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Energy performance certificates

All homes bought, sold or rented require an energy performance certificate.

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Finding rented accommodation

Advice and guidance on finding private accommodation for rent in the Royal Borough.

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Tenancy Relations Service

A service giving advice to both tenants and landlords in RBKC.

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Where to look for private rented accommodation

Information and advice on finding rental properties including useful websites, checking...

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Debt advice

Organisations that may be able to help you If you are finding it difficult to manage financially.

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Self-build and custom build

Guidance for those building their own home or contracting a builder to build their home.

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Fire Safety

Find Information about Fire Safety.

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Housing Data Protection

Information collected by the Housing team and how we use it.

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Housing Needs Privacy Notice

How the Housing Needs division uses the information it collects

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Holding deposits

Information for all parties on holding deposits.

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Accessible housing

Information on accessible housing in the borough.

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Display of fees

Advice for letting agents on what administration fees can be charged.

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Housing Strategy

Our housing strategy for 2019-2022.

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Display of ownership details

Guidance on display of ownership details which applies to all businesses where the trading name is...

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Redress scheme guidance

Guidance for landlords on joining a redress scheme.

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LAH evaluation

Social housing landlords across London are successfully working on improving housing choices for...

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Visiting a property

What to ask when visiting a potential property.

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Important information

Information for tenants on what kind of tenancies you may be eligible for.

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Creating your advert

Information on creating an advert for the mutual exchange scheme. This includes advice on planning...

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FAQs

Frequently asked questions for the exchange of homes between two households living in social...

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Advice agencies

Information on organisations and charities that provide independent housing advice.

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COVID-19: Housing and homelessness

Information about critical housing needs and repairs, hardship support and homelessness advice.

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Leaseholder Buildings Insurance Service Charge - Tribunal

Updates and key dates

Information on next steps and key dates.

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Leaseholder Buildings Insurance Service Charge - Tribunal

Leaseholder Buildings Insurance Service Charge - Tribunal.

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Summary of leaseholder comments

A summary of leaseholder comments

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Your insurance premium for 2018-19

Information about your Insurance premium for 2018-19

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Tribunal documents and application forms

List of tribunal documents and application forms.

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Frequently asked questions

List of FAQs

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New homes consultation

New Homes Consultation

Information about the consulation process for new homes in the borough.

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54 St Helens Gardens

Information about the consulation process for new homes at 54 St Helens Gardens.

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15-17 Hewer Street

Information about the consulation process for new homes at 15-17 Hewer Street.

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Acklam Road Site

Information about the consulation process for new homes at the Acklam Road site.

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175-177 Kensal Road

Information about the consulation process for new homes at 175-177 Kensal Road.

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Fire Safety

Fire Safety

Find Information about Fire Safety.

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Fire Risk Assessments

Information about Fire Risk Assessments.

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Fire prevention and protection

Find out Information on fire prevention and protection.

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Council housing evacuation procedures

Information on Council housing evacuation procedures

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Fire safety in private residential blocks

Information about fire safety in private residential blocks, houses in multiple occupation and...

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