Parking Services

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Alternative Name Parking Services
Description Services for all the Council's parking operations.
Address Customer Services Centre Kensington Town Hall Hornton Street
London
W8 7NX
Telephone 020 7361 3949 / 020 7351 1203 - Vehicle retrieval line
020 7361 4380 - Penalty charge ticket payment and enquiry line

020 7361 3019 - Permit telephone renewals line
020 7361 4381 - Permit enquiry line
020 7361 3004 - General parking enquiry line

Parking suspensions line - 020 7361 4385
Email parking.suspensions@rbkc.gov.uk - Parking Suspensions email
residentparking@rbkc.gov.uk - Resident Parking Permit Email
enquiries@rbkcparking.com - Penalty Charge Notice Challenges and Representations
Contact Parking Services
Mailing Address Postal parking permit applications should be sent to:
Customer Services, Town Hall, Hornton Street, London W8 7NX
Hours Penalty charge tickets payment and enquiry-line open Mon - Fri 8:30am - 5pm
Permit telephone renewals, permit enquiry-line and general parking enquiries open
Mon - Fri 8:30am - 5:30pm
Parking suspensions line open Mon - Fri 9am - 5pm
Transport Tube: High Street Kensington (Circle, District)
Buses: 9, 10, 27, 28, 49, 328
Notes Penalty Charge Notice new online facility

- You can now view the details of your PCN including photos
- You can make a challenge or representation against your PCN
- You can make payment for your PCN

Please visit: https://www.rbkc.gov.uk/PCNchallenge
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Suspensions online service

To submit an application for parking suspensions or to download forms please visit https://www.rbkc.gov.uk/parking-transport-and-streets/parking/parking-suspensions/apply-suspension
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Permits

Personal visits to the Customer Service Centre, for permit related matters: Town Hall, Hornton Street, London W8 7NX

Eligible customers can renew their permit online, please visit https://www.rbkc.gov.uk/parking-transport-and-streets/parking-permits/renew-parking-permit

If you suspect parking permit fraud, please contact us on 020 7361 4231
Map
Last Updated 24 February 2017
Are there priority parking places on-site for people with disabilities? - No
Are there on-street, disabled badge parking places nearby (less than about 100 metres/yards away?) - Yes
Is there a set down point for easy access to the building nearby (less than 100 metres/yards away?) - No
Is there a train/underground station nearby(less than 100 metres/yards away?) - Yes - High Street Kensington
From the nearest train/underground station, will people encounter obstacles? - Yes
Is there a bus stop less than 100 metres away? - Yes - 9, 10, 27, 49, 52, 73, 328
From the nearest bus stop, will people encounter obstacles? - Yes - Roads to cross
Are the building doors automatic? - Yes
Is the building fully wheelchair accessible? - Yes
Are the toilets accessible? - No
Is free access to a plug point for charging electric wheelchairs available? - Yes
Are guide dogs and hearing dogs welcome? - Yes
Is there a loop system for people with hearing loss? - Yes
Are there plans for emergency evacuation which cover people with disabilities? - Yes

The contact directory is maintained by the Royal Borough's Libraries. If you have any queries about information listed here please email information.services@rbkc.gov.uk.