Parking Services

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Alternative Name Parking Services
Description Services for all the Council's parking operations.
Address Customer Services Centre Kensington Town Hall Hornton Street
W8 7NX
Telephone 020 7361 3949 / 020 7351 1203 - Vehicle retrieval line
020 7361 4380 - Penalty charge ticket payment and enquiry line

020 7361 3019 - Permit telephone renewals line
020 7361 4381 - Permit enquiry line
020 7361 3004 - General parking enquiry line

Parking suspensions line - 020 7361 4385
Email - Parking Suspensions email - Resident Parking Permit Email - Penalty Charge Notice Challenges and Representations
Contact Parking Services
Mailing Address Postal parking permit applications should be sent to:
Customer Services, Town Hall, Hornton Street, London W8 7NX
Hours Penalty charge tickets payment and enquiry-line open Mon - Fri 8:30am - 5pm
Permit telephone renewals, permit enquiry-line and general parking enquiries open
Mon - Fri 8:30am - 5:30pm
Parking suspensions line open Mon - Fri 9am - 5pm
Transport Tube: High Street Kensington (Circle, District)
Buses: 9, 10, 27, 28, 49, 328
Notes Penalty Charge Notice new online facility

- You can now view the details of your PCN including photos
- You can make a challenge or representation against your PCN
- You can make payment for your PCN

Please visit:

Suspensions online service

To submit an application for parking suspensions or to download forms please visit


Personal visits to the Customer Service Centre, for permit related matters: Town Hall, Hornton Street, London W8 7NX

Eligible customers can renew their permit online, please visit

If you suspect parking permit fraud, please contact us on 020 7361 4231
Last Updated 24 February 2017
Are there priority parking places on-site for people with disabilities? - No
Are there on-street, disabled badge parking places nearby (less than about 100 metres/yards away?) - Yes
Is there a set down point for easy access to the building nearby (less than 100 metres/yards away?) - No
Is there a train/underground station nearby(less than 100 metres/yards away?) - Yes - High Street Kensington
From the nearest train/underground station, will people encounter obstacles? - Yes
Is there a bus stop less than 100 metres away? - Yes - 9, 10, 27, 49, 52, 73, 328
From the nearest bus stop, will people encounter obstacles? - Yes - Roads to cross
Are the building doors automatic? - Yes
Is the building fully wheelchair accessible? - Yes
Are the toilets accessible? - No
Is free access to a plug point for charging electric wheelchairs available? - Yes
Are guide dogs and hearing dogs welcome? - Yes
Is there a loop system for people with hearing loss? - Yes
Are there plans for emergency evacuation which cover people with disabilities? - Yes

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