Parking Services

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Alternative Name Parking Services
Description Services for all the Council's parking operations.
Address Customer Services Centre Kensington Town Hall Hornton Street
W8 7NX
Telephone 020 7361 3004 - Parkingline
020 7361 4385 - (Parking Suspensions Line available from 9am to 5pm)
020 7361 4381 - (Permit enquiries available from 8.30am to 5.30pm)
0207 361 4380 - (Automated payment line)
020 7361 3949 / 020 7351 1203 - (Vehicle retrieval enquiries)
Fax 020 7368 0276
Contact Parking Services
Mailing Address RBKC Parking Services, PO Box 67735, London W6 6FX
(For all postal enquiries except those relating to permits which should be sent to the Town Hall address above.)
Hours Personal visits for permit enquiries: Monday to Friday: 8.30am - 5pm (The Permitline telephone service is manned from 8.30am until 5.30pm)
For other parking services: Monday to Friday: 9am - 5pm (The Parkingline telephone service is manned 9am - 5pm)
Services See notes.
Transport Tube: High Street Kensington (Circle, District)
Buses: 9, 10, 27, 28, 49, 328
Notes Parking Operations: management of controlled parking zone, parking bay and yellow line suspensions, skip permits and management of the Town Hall Car Park.

Customer Service Centre: Management of residents' parking permits.

Parking Enforcement: management of the Council's parking enforcement contractors, including the issuing and processing of parking tickets, vehicle removal and car pound management.

If you wish to challenge a Penalty Charge Notice, write to the Council at:
PO Box 4294
BN13 1WW

If you are not satisfied with the response, wait for the Notice to Owner and send it back for consideration by the Council's Representations Section. Wait for a letter of acceptance/rejection and if still not satisfied use the form sent with the rejection to appeal to:
Parking and Traffic Appeals Service
PO Box 1010

If you suspect Parking permit fraud please contact the following number:
020 7361 4231 (Parking Permit Fraud Hotline, phone in confidence)

Parking is available in the car park located under the Central Library and Town Hall.
020 7937 7040 (Hornton Street W8 public car park)

May also be e-mailed at for all non permit enquiries.
Last Updated 19 April 2016
Are there priority parking places on-site for people with disabilities? - No
Are there on-street, disabled badge parking places nearby (less than about 100 metres/yards away?) - Yes
Is there a set down point for easy access to the building nearby (less than 100 metres/yards away?) - No
Is there a train/underground station nearby(less than 100 metres/yards away?) - Yes - High Street Kensington
From the nearest train/underground station, will people encounter obstacles? - Yes
Is there a bus stop less than 100 metres away? - Yes - 9, 10, 27, 49, 52, 73, 328
From the nearest bus stop, will people encounter obstacles? - Yes - Roads to cross
Are the building doors automatic? - Yes
Is the building fully wheelchair accessible? - Yes
Are the toilets accessible? - No
Is free access to a plug point for charging electric wheelchairs available? - Yes
Are guide dogs and hearing dogs welcome? - Yes
Is there a loop system for people with hearing loss? - Yes
Are there plans for emergency evacuation which cover people with disabilities? - Yes

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