Housing management

Housing management

On 1 March 2018, the Council took over the management of its homes from Kensington & Chelsea Tenant Management Organisation (the TMO). This includes day-to-day services such as repairs, cleaning and looking after your estates.

The TMO’s phone numbers were transferred to the Council. Staff are working from the same neighbourhood offices but are now employed by the Council. This means that you can continue to access your housing services in the same way as you have always done. You can also use these web pages to find information on the management of your homes and to report any issues.

We have taken ownership of Repairs Direct and now manage its staff too. Repairs Direct will continue to deal with your day-to-day repairs, working on behalf of the Council. The Council is reviewing the current service, which we know has not always met your expectations, and will prioritise the delivery of repairs and major works.

Future management of your homes

The Council is not taking over the running of housing management services permanently unless residents tell us this is what they want. A group of residents working alongside Council officers, selected Traverse – an employee-owned research and engagement company – to help us plan a programme of engagement with residents.

Housing management updates

To find out more about the changes being made to the housing management service and how they will affect you, please visit our What's new? page.

Current Housing Management structure chart