Estate Care

Communal Repairs

Communal Repairs are those repairs carried out to areas of your building or estate which you share with other residents.

Our Responsibilities

Maintaining the shared areas outside of your flat, the structure and interior communal areas, including:

  • Communal stairs, corridors, landings, entrance hallway, bannisters, railings, flooring.
  • Entry systems, lifts and lighting where provided.
  • Plumbing and drainage outside your flat.
  • Fire doors, foyer doors, security gates, window frames, floors, footpaths.
  • Repairs to communal heating and hot water systems.

Your tenancy agreement or lease allows you to be charged for a share of the costs of maintaining these areas.

Your Responsibilities

You are responsible for maintaining the inside of your home.

This means that you have to:

  • Carry out repairs to internal plumbing, gas pipes and electrical wiring. You are advised to have a gas safety check every year. 
  • Maintain your gas boiler and central heating. 
  • Cleaning the area outside your front door, and garden if that is included in your property. 

For further information on your responsibilities, please see the Tenant's Handbook for information on repairs.

Reporting a Repair

You can report a repair in three ways:

  • You can report a repair online.
  • You can also call our Customer Services on 0800 137 111 to report a repair.
  • You can email our Customer Services on [email protected]. (Please include any pictures and descriptions where possible)

More information

For more information on the maintenance work taking place on your estate visit the housing investment standard page

Last updated: 23 February 2023