Housing advice and support


People First

Find local groups, activities and services in your area with information from the council.

Housing management online services

Log in to Housing Management online services

Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you may have difficulty with in your home, including practical and personal care.

Empty homes

Guidance for owners of empty properties on how they can utilise the empty space.

Grants and adaptations

How the council can help to fund adaptations in your home if you have a permanent disability.

Debt advice

Organisations that may be able to help you If you are finding it difficult to manage financially.

Local support

Local non-profit organisations that can help with housing, financial hardship and other support.

Private Licence Agreement (PLA) Scheme

This guaranteed rent scheme offers homeowners the opportunity to place their self-contained properties into a leasing scheme with housing associations and private letting agents.

Information for letting agents

How letting agents can help the council with housing in RBKC.

Housing support services

Support services for residents who may be at risk of losing their homes.


Advice on, and help to resolve overcrowding. 

Housing and worklessness

The Housing and Worklessness Project aims to improve the way the council works with housing associations in the borough.

Tackling antisocial behaviour and crime

How to report anti-social behaviour and crime.

Deposit protection scheme

Guidance on the tenants' deposit protection scheme.

Free letting service

How the council can help landlords to let their properties.

Duty to Refer

For authorities to notify the council that a service user may be at risk of becoming homeless.

Local Lettings Plan

For residents of the Lancaster West Estate or Bramley House at the time of the Grenfell tragedy.

Housing Data Protection

Information collected by the Housing team and how we use it.

Housing Needs Privacy Notice

How the Housing Needs division uses the information it collects

Report antisocial behaviour to Housing Management

Use our online form to report antisocial behaviour to Housing Management.

Parking on housing estates

Apply for parking on housing estates through a variety of different types of permits.

Housing Management online services FAQs

How to set up your online service account with Housing Management.

Paying your rent

Ways for Council Tenants to pay their rent.

Home contents insurance

Advice for Council Tenants on what they may need to insure.

Key Worker Accommodation Pilot Programme

Information on the Key Worker Accomodation Pilot Programme

Advice for landlords

Advice for landlords