About Housing Management

Housing Management

Housing Matters magazine

We are sorry for the late delivery of the spring issue of your Housing Matters magazine. We produced the magazine in mid-March, in the early stages of Coronavirus (COVID-19) in the UK. The development of the pandemic and Government advice to businesses to call a halt to non-essential work and travel meant that we needed to find an alternative distribution service. This has resulted in a delay in Housing Matters reaching your letterbox.

We are sorry that some of the events promoted in the magazine have been cancelled. Please visit the Coronavirus pages for updates on all Council services and service disruptions at this unprecedented time. You can view a copy of Housing Matters on the Housing Matters magazine page.


If you would like to contact Housing Management with a general enquiry about your home, please use the Contact Housing Management online form.

You can also call our Customer Service Centre on 0800 137 111 or our mobile friendly number on 020 3617 7080.

Local housing management teams

  • North of the borough (postcodes beginning with W2, W10 or W11 (apart from Lancaster West Estate, see below): call 0800 137 111
  • South of the borough (postcodes beginning with SW3, SW5, SW6, SW10, W8 or W14: call 0800 137 111
  • Lancaster West Estate, Bramley House and Treadgold House (Barandon Walk, Bramley House, Camborne Mews, Camelford Court, Camelford Walk, Clarendon Walk, Hurstway Walk, Morland House, Talbot Walk, Talbot Grove House, Testerton Walks, Treadgold House, Upper Talbot Walk, Verity Close): call 07710 053431 or 07710 053437 or email LancasterWestoffice@rbkc.gov.uk


Residents' Charter

The Residents' Charter covers the two-way commitment between Kensington and Chelsea’s Housing Management service and its tenants and leaseholders.

Residents Charter Summary

Housing Management Annual Report to Tenants 2018-19