Housing Management complaints and feedback

The Housing Management Complaints Policy explains how to make a complaint, the issues covered under this policy and how we deal with complaints about housing management services.

Housing Management Complaints Policy

For complaints or comments you may have about Housing Management services please use the Complaints and feedback form.

You can also make a complaint or comment:

  • by emailing us as HM-complaints@rbkc.gov.uk
  • telephoning us on 0800 137 111 or 020 3617 7080
  • writing to us at Housing Management, 292a Kensal Road, London W10 5BE