Housing Management complaints and feedback

The Housing Management Complaints Policy explains how to make a complaint, the issues covered under this policy and how we deal with complaints about housing management services.

Housing Management Complaints Policy [PDF] (file size 273.69 KB)

For complaints or comments you may have about Housing Management services please use the Complaints and feedback form.

You can also make a complaint or comment:

  • by emailing us as HM-complaints@rbkc.gov.uk
  • telephoning us on 0800 137 111 or 020 3617 7080
  • writing to us at Housing Management, 292a Kensal Road, London W10 5BE