We are working to resolve ongoing issues with our parking permits system which is affecting payments, cancellations and refunds.
New subscriptions are temporarily paused while this work continues. You can still buy three, six and 12 month parking permits.
You may have received multiple emails or letters about parking permits with contradictory or incorrect information. We apologises for any confusion caused. Residents are protected from enforcement where records may be incorrect.
For support on outstanding bills and wider support please call 020 7361 4381 or email [email protected]
Cancellations and refunds
Cancellations
Email your cancellation request to [email protected]. Requests received before 3pm will be processed for the following day.
We charge:
- £25 cancellation fee if you cancel a suspension application after the signs have been erected
- £20 cancellation fee if you cancel a suspension application before it starts and before the signs have been put up
We also charge the admin fee if we have to cancel your suspension because you are not using it for the approved purpose.
Refunds
If you finish using a suspended bay early, email us to request a refund. If you are entitled to a refund, we will reimburse you. We only pay refunds for whole days.
Send a confirmation email to:
Part-day suspensions
If you have only used the suspended bay for part of the day and you no longer need it, contact us. We can lift the suspension so that resident permit holders can use it again.