About parking suspensions

Parking permit system issues

We're currently experiencing issues affecting some parking permit payments, renewals, subscriptions and refunds.

Find out if you're affected and what to do

 

Last updated: 4 November 2026

Yellow line dispensations

Apply for a yellow line dispensation

A parking dispensation allows a vehicle to park for a limited time in a place where there are parking restrictions. A dispensation does not guarantee a parking space. 

We will issue a single yellow line dispensation for a vehicle to load or unload in locations:

  • where there are no suitable parking bays
  • when the vehicle needs to be very close to the premises

This includes:

  • glaziers' vehicles
  • mobile workshops
  • gas bottle deliveries

When you have finished loading or unloading, you must move your vehicle and park it elsewhere.

You can load or unload on a single yellow line for up to 40 minutes without a single yellow line dispensation but you must be loading or unloading continuously.

We do not grant any dispensations for:

  • cars
  • people carriers
  • four-wheel-drive vehicles
  • Minibuses

 

Exemptions for constant use

You do not need a dispensation for some vehicles as long as they are in constant use. These are:

  • removal vans
  • scaffolding lorries
  • mobile asphalt mixers

 

Double yellow lines dispensations

Dispensations for double yellow lines or restricted zones can be given in certain exceptional circumstances.

 

To suspend a yellow line, you will need:  

  • You must give us at least 48 hours' notice (2 working days)
  • We can only issue a dispensation notice when we have the vehicle registration number
  • We only accept one vehicle per application
  • Our parking suspension officers check where your single yellow line or restricted zone dispensation will be before they can approve your application
  • You need to pay your fee before we can issue the dispensation
  • If you finish the single yellow line dispensation early you are entitled to a refund - we will work out the refund for each whole day from the day you return the dispensation to us.

 

Red routes

To apply for a dispensation to load and unload on a red route, contact the Metropolitan Police Traffic Wardens on 020 7321 8548.

 

How to apply

Apply for a yellow line dispensation using our application form. 

 

Use the email below to return a completed form to us. 

Alternatively you can email us with your name and postal address to request we post you an application form. 

Email us at: [email protected]

Or you can call us on: 020 7361 4385

We only accept one vehicle per application.

 

Last updated: 1 April 2026