Parking permit appeals process

Information on the parking permit appeals process if you have been refused a permit or disqualified from the permit scheme.

If you have been refused a permit or disqualified from the permit scheme, you may appeal. Here are the four steps of the Residents' parking permit appeals process.

Residents' Parking Permit Eligibility CriteriaThe Council is very clear about the eligibility criteria for a residents’ parking permit. The applicant must agree to the terms and conditions of the residents’ permit scheme and sign a declaration to this effect.

The Council will refuse an application if the applicant does not meet the criteria of the residents’ permit scheme or is unable to provide the required documents or supporting evidence. Where there is a dispute concerning one or more of the scenarios below, the application will be referred to a customer service team leader or manager. These scenarios include:

  • the Council’s reason given for not issuing a permit is that the reliability of the information or documentation provided is in doubt or not accepted or; 
  • the applicant believes that they have a valid reason for not being able to produce the required documentation or; 
  • there is ambiguity over the interpretation of the eligibility criteria

If the dispute cannot be resolved and the applicant is unsuccessful in obtaining a permit he/she may appeal against the Council’s decision not to issue a permit via the appeals procedure detailed in Section 2 below. 

Please note that registering your vehicle to your second home outside the borough will not be considered a valid reason for not being able to produce a registration document for a vehicle registered to your Kensington and Chelsea address. 

The eligibility criteria for residents’ parking permits is set by the Council and reviewed regularly. If applicants disagree with the Council’s eligibility criteria, they should email traffic@rbkc.gov.uk.

Please note:

  • residents of permit-free properties (with the exception of previous tenants of Grenfell Tower and Grenfell Walk who were living there on 14 June 2017)   are not eligible for parking permits and cannot appeal this planning stipulation
  • we will not issue permits to vehicles that do not meet the height or length restrictions
  • disagreeing with the council policy is not sufficient grounds for appeal
  • disputes regarding denial or withdrawal of a permit will not be considered under the council's complaints procedure
  • residents of Grenfell Tower and Grenfell Walk on 14 June 2017 who have been rehoused, will not be required to go through this appeals process on the grounds of residency

Appeals CriteriaThe applicant may appeal against the Council’s decision not to issue or to withdraw a residents’ parking permit in the following situations:

  • The Council has refused to issue a permit and the applicant claims that they have exceptional reasons for not meeting the eligibility criteria. 
  • If the applicant believes that they have exceptional reasons for needing a parking permit but do not fully meet the eligibility criteria. They may appeal against the Council’s decision not to issue a permit as detailed in Section 3 below.

The Council will not consider a residents’ parking permit appeal from anybody who is not a resident in the Royal Borough of Kensington and Chelsea, with the exception of previous tenants of Grenfell Tower and Grenfell Walk who were living there on 14 June 2017.   .  

The Residents’ Parking Guide clearly states that a permit may be withdrawn if the applicant has provided false or misleading information in order to obtain a permit or where they longer meet the criteria. If the Council decides to withdraw a permit, it will advise the permit holder of the reason for doing so. Should the permit holder dispute the withdrawal of the permit they may appeal against the Council’s decision by following the appeals procedure detailed in Section 3 below.

Appeals procedure following refusal to issue or withdrawal of a permitBefore appealing the applicant must have applied for a permit by submitting an application form and all relevant documentation.

Stage One Appeals Procedure

Within 14 days of the date of the Council’s written decision to refuse to issue a permit or withdraw a permit under the residents’ permit scheme, the appellant must either:

  • email permitappeals@rbkc.gov.uk or
  • write to the Parking Investigations Manager, C/O Customer Service Team, Kensington Town Hall, Hornton Street, London W8 7NX

Only written appeal submissions will be considered. It will not be possible to attend an appeal hearing in person.

  • Within 21 days of receipt of the appeal, the Council will issue a written response to the appellant stating the outcome of their appeal and the reasons for the decision. If the appellant’s appeal is successful, the Council will issue or reinstate a permit to the appellant.
  • If an appellant’s appeal is unsuccessful, and the Council uphold their decision, the appellant will be informed in writing and has 14 days following receipt of this decision to submit a further written appeal against the Council’s decision using the Stage Two Appeals Procedure.

Stage Two Appeals Procedure

  • If the appellant submits a written appeal within 14 days against the Council’s decision made using the Stage One Appeals Procedure, their appeal logged under the Stage Two Appeals Procedure will be considered by the Head of Parking Services who will issue a final decision.
  • Within 21 days of receipt of the appeal, the Council will issue a written response to the appellant stating the outcome of their appeal and the reasons for the decision. If the appellant’s appeal is successful, the Council will issue or reinstate a permit to the appellant.
  • If the appellant’s appeal is unsuccessful, the Council will uphold their original decision and will inform the appellant in writing.
  • The Council will provide the appellant with information on how to complain to the Local Government Ombudsman if they feel their case has been handled unfairly.

Exclusion from the resident's parking permit schemeFollowing the Council’s decision to withdraw a residents’ parking permit, the permit holder may be prosecuted and/ or may not be allowed to apply for another permit for a specified period of time, or permanently.

The specified period for not being allowed to submit a further application for a permit will be one year. If applied, this will be regardless of whether the applicant meets the criteria in the future. 

Exclusion from the residents’ parking permit scheme will occur if:

  • the applicant admits to either misusing the residents’ parking permit scheme or no longer meets the eligibility criteria
  • an individual has been found guilty of an offence by a court of law as a result of the Council issuing prosecution proceedings under the Road Traffic Regulations Act 1984.

In such cases, there will be no right of appeal. 

In the following cases applicants may be excluded permanently from the scheme if they have had their permit withdrawn for any of the following reasons:

  • They produce multiple permits that are false or not genuine; or
  • They repeatedly failed to adhere to the terms and conditions set out in Section 2 of the Residents’ Parking Guide.