Sustainable retrofitting

Planning Duty Officer telephone service

Thank you for contacting the RBKC Planning department.

You can search, view and comment on applications using the Planning Applications Search on the council's website. The service is updated regularly, and key milestones and target dates are shown under "Proposal Details".

If you have submitted an application that is still within its statutory determination period, or an agreed extension of time, a progress update may not yet be available. If you need to speak to the planning officer dealing with your application, you can email them directly. Their contact details can be found in:

  • your planning application acknowledgement letter
  • any emails or letters about your application

For more information about planning applications, planning guidance, planning enforcement and other planning services, visit planning and building control.

Planning advice for your business or property is also available through our pre-application advice.

Last updated: 28 September 2026

Householders' greening guides

Our householders' greening guides offer practical advice to help you:

  • make your home more energy efficient
  • adapt to climate change
  • switch to clean energy

In a typical British home up to a third of heat produced by central heating systems is lost through the roof, walls, floor and windows.

If your property is poorly insulated, this means £1 in every £3 spent on energy is wasted.

You can check how much heat your building is losing with a heat loss map.

Guides

Last updated: 9 April 2026