Customer information for Easter and the May bank holidays

Find out more information about rubbish and recycling collections and parking restrictions over Easter and the May bank holidays. 

You can also find our opening hours for the council's customer services, leisure services, markets, museums, registrars, libraries and emergency council services.

 

Residential rubbish and recycling collections
Recycling and rubbish normally collected on the following days Will be collected on
Friday 18 April Tuesday 22 April

 

Residential food waste collections

Residential food waste collections continue as normal over Easter and the May bank holidays.

For more information about the service, visit the Food Waste Collection Service.

Not sure when your food waste will be collected? Find your collection days.

Residential garden waste collections

Residential garden waste collections continue as normal over Easter and the May bank holidays. 

For more information about the service, visit the Garden Waste Collection Service.

Commercial waste collections

Commercial waste collections continue as normal over Easter and the May bank holidays.

For more information about the service, visit the Commercial Waste Services.

Contact centre (Telephone enquiries) - Opening hours 

Out of hours will be available 24/7 during the festive period

Emergencies, evenings, weekends and bank holidays

  • Housing: 020 7361 3008
  • Social Services: 020 7361 3013
  • Environmental health (including noise or nuisance): 020 7361 3002
  • Switchboard: 020 7361 3000

 

Opening hours over Easter and the May bank holidays

Date Opening hours
Friday 18 April (Good Friday) Closed (Out of Hours available during this time) 
Saturday 19 April Closed (Out of Hours available during this time) 
Sunday 20 April (Easter Sunday) Closed (Out of Hours available during this time) 
Monday 21 April (Easter Monday) Closed (Out of Hours available during this time) 
Monday 5 May (Early May Bank Holiday) Closed (Out of Hours available during this time) 
Monday 26 May (Spring Bank Holiday) Closed (Out of Hours available during this time) 
Find telephone numbers and email addresses for Council Services.
Customer service centre (In-person) - Opening hours

Address

Customer Service Centre
Town Hall
Hornton Street
W8 7NX

Date Opening hours
Friday 18 April (Good Friday) Closed
Saturday 19 April Closed
Sunday 20 April (Easter Sunday) Closed
Monday 21 April (Easter Monday) Closed
Monday 5 May (Early May Bank Holiday) Closed
Monday 26 May (Spring Bank Holiday) Closed

 

Corporate complaints
Date Opening hours
Friday 18 April (Good Friday) Closed
Saturday 19 April Closed
Sunday 20 April (Easter Sunday) Closed
Monday 21 April (Easter Monday) Closed
Monday 5 May (Early May Bank Holiday) Closed
Monday 26 May (Spring Bank Holiday) Closed

 

Housing repairs

Emergency repairs

If you need to report an emergency repair or you need assistance, please call the Customer Service Centre on 0800 137 111.

An emergency repair is:

  • Total loss of power to your property
  • Total loss of water supply to your property
  • No heating and no hot water
  • Security problems - residents are locked in or out of the property
  • Making safe of windows and doors due to forced entries or antisocial behaviour
  • Electrics - making safe due to water damage
  • Uncontainable leaks
  • Bath and sinks backing up waste

 

Opening hours for non-urgent repairs 

Date Opening hours
Friday 18 April (Good Friday) 24 hours (emergency repairs only)
Saturday 19 April 24 hours (emergency repairs only)
Sunday 20 April (Easter Sunday) 24 hours (emergency repairs only)
Monday 21 April (Easter Monday) 24 hours (emergency repairs only)
Monday 5 May (Early May Bank Holiday) 24 hours (emergency repairs only)
Monday 26 May (Spring Bank Holiday) 24 hours (emergency repairs only)

Local offices such as Blantyre, Pembroke Road and Malton Road will be closed over Easter and the May bank holidays.

 

Neighbourhood Management and public receptions opening hours

Date Opening hours
Friday 18 April (Good Friday)

Closed

Saturday 19 April

Closed

Sunday 20 April (Easter Sunday)

Closed

Monday 21 April (Easter Monday) Closed
Monday 5 May (Early May Bank Holiday) Closed
Monday 26 May (Spring Bank Holiday) Closed
 

 

Leisure centres
Date Chelsea Sports Centre opening hours Kensington Leisure Centre opening hours
Friday 18 April (Good Friday) 8am - 8pm 8am - 8pm
Saturday 19 April 8am - 8pm 8am - 8pm
Sunday 20 April (Easter Sunday) 8am - 8pm 8am - 8pm
Monday 21 April (Easter Monday) 8am - 8pm 8am - 8pm
Monday 5 May (Early May Bank Holiday) 8am - 8pm 8am - 8pm
Monday 26 May (Spring Bank Holiday) 8am - 8pm 8am - 8pm

 

Library opening hours

Libraries across the borough are open as usual except for the following dates:

Date Opening hours
Friday 18 April (Good Friday)

Closed

Saturday 19 April

Notting Hill Gate and Kensal: 9.30am to 5pm (closed for lunch from 1pm to 2pm) 

All other libraries: 9.30am to 5pm

Sunday 20 April (Easter Sunday) Closed
Monday 21 April (Easter Monday) Closed
Monday 5 May (Early May Bank Holiday) Closed
Monday 26 May (Spring Bank Holiday) Closed

 

Museums opening hours

Leighton House Museum

Date Opening hours
Friday 18 April (Good Friday) 10am - 5.30pm (last entry 4.30pm)
Saturday 19 April 10am - 5.30pm (last entry 4.30pm)
Sunday 20 April (Easter Sunday) 10am - 5.30pm (last entry 4.30pm)
Monday 21 April (Easter Monday) 10am - 5.30pm (last entry 4.30pm)
Monday 5 May (Early May Bank Holiday) 10am - 5.30pm (last entry 4.30pm)
Monday 26 May (Spring Bank Holiday) 10am - 5.30pm (last entry 4.30pm)

 

Sambourne House Museum

Date Opening hours
Friday 18 April (Good Friday) 10am - 5.30pm (last entry 4.30pm)
Saturday 19 April 10am - 5.30pm (last entry 4.30pm)
Sunday 20 April (Easter Sunday) 10am - 5.30pm (last entry 4.30pm)
Monday 21 April (Easter Monday) 10am - 5.30pm (last entry 4.30pm)
Monday 5 May (Early May Bank Holiday) 10am - 5.30pm (last entry 4.30pm)
Monday 26 May (Spring Bank Holiday) 10am - 5.30pm (last entry 4.30pm)

 

Parking restrictions
Date Permit parking and pay-by-phone parking (includes Holland Park Car Park (HPCP) Pay-by-phone. Single Yellow lines (Mon-Sat)
Friday 18 April (Good Friday) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic 
Saturday 19 April

Normal enforcement applies

Normal enforcement applies

Sunday 20 April (Easter Sunday) No enforcement

No enforcement unless a vehicle is causing an obstruction to the flow of traffic 
 

Monday 21 April (Easter Monday) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic 
Monday 5 May (Early May Bank Holiday) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic 
Monday 26 May (Spring Bank Holiday) No enforcement No enforcement unless a vehicle is causing an obstruction to the flow of traffic 

 

Parks opening hours

The table below show the opening and closing times of all parks in the borough over the August Bank Holiday period.

Please note that park gates may be opened or closed within half an hour of stated times.

Date Opening hours
Friday 18 April (Good Friday) 7.30am - 8pm
Saturday 19 April 7.30am - 8pm
Sunday 20 April (Easter Sunday) 7.30am - 8pm
Monday 21 April (Easter Monday) 7.30am - 8.30pm
Monday 5 May (Early May Bank Holiday) 7.30am - 9pm
Monday 26 May (Spring Bank Holiday) 7.30am - 9.30pm

 

Registrars opening hours and emergency service for the registration of deaths
Date Opening hours
Friday 18 April (Good Friday) Closed
Saturday 19 April

10am to 6pm – by prior appointment only

Sunday 20 April (Easter Sunday)

Closed 

Monday 21 April (Easter Monday) Out of hours service for urgent same day burials – see below for further information
Monday 5 May (Early May Bank Holiday) Out of hours service for urgent same day burials – see below for further information
Monday 26 May (Spring Bank Holiday) Out of hours service for urgent same day burials – see below for further information
 

Emergency service for the registration of deaths outside of our normal office hours

Kensington and Chelsea Register Office opening hours and location | Royal Borough of Kensington and Chelsea

An emergency service to arrange for same-day burials or cremations is available on Sundays and Bank Holidays, except Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day.

The telephone number for this service is 020 7361 3000 - however it is only for use in an emergency.

This telephone number is for the borough duty officer who will then contact the registrar on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.

The green form for burial or cremation may be issued only if:

  • the medical certificate of cause of death is completed correctly by the doctor certifying death and;
  • the death has not been or does not need to be reported to the coroner and;
  • the body is not being removed from England or Wales.

You will need to travel to the location of the registrar on call.

You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.

Street markets and street trading office opening hours
Date Street Trading Office opening hours Markets opening hours
Friday 18 April (Good Friday) 7am - 1pm 7am - 5pm
Saturday 19 April 7am - 1pm 7am - 7pm
Sunday 20 April (Easter Sunday) Closed Closed
Monday 21 April (Easter Monday) Closed Closed
Monday 5 May (Early May Bank Holiday) Closed Closed
Monday 26 May (Spring Bank Holiday) Closed Closed

 

 

 

Last updated: 14 April 2025