Customer information for the May bank holidays

Find out more information about rubbish and recycling collections and parking restrictions over the May bank holidays. 

You can also find our opening hours for the council's customer services, leisure services, markets, museums, registrars, libraries and emergency council services.

Residential rubbish and recycling collections

Residential rubbish and recycling collections continue as normal over the May bank holidays.

For more information about the service, visit the Residential Rubbish and Recycling Collection Service.

Residential food waste collections

Residential food waste collections continue as normal over the May bank holidays.

For more information about the service, visit the Food Waste Collection Service.

Not sure when your food waste will be collected? Find your collection days.

Residential garden waste collections

Residential garden waste collections continue as normal over the May bank holidays. 

For more information about the service, visit the Garden Waste Collection Service.

Commercial waste collections

Commercial waste collections continue as normal over the May bank holidays.

For more information about the service, visit the Commercial Waste Services.

Contact centre (Telephone enquiries)

Out of hours will be available 24/7

Emergencies, evenings, weekends and bank holidays

• Housing: 020 7361 3008
• Social Services: 020 7361 3013
• Environmental Health (including noise or nuisance): 020 7361 3002
• Switchboard: 020 7361 3000

 

Opening hours

Out of hours will be available throughout the May bank holidays.

Find telephone numbers and email addresses for Council Services.

Customer service centre (In-person)

Address

Customer Service Centre
Town Hall
Hornton Street
W8 7NX

 

Opening hours

The Customer Service Centre will be closed on both bank holiday Mondays in May. 

For more information about the service, visit the Customer Services page.

Corporate complaints

Opening hours

Corporate complaints will be closed on both bank holiday Mondays in May. 

For more information about the service, visit the Corporate Complaints page.

Housing repairs

Emergency repairs

If you need to report an emergency repair or you need assistance, please call the Customer Service Centre on 0800 137 111.

An emergency repair is:

• total loss of power to your property
• total loss of water supply to your property
• no heating and no hot water
• security problems - residents are locked in or out of the property
• making safe of windows and doors due to forced entries or antisocial behaviour
• electrics - making safe due to water damage
• uncontainable leaks
• bath and sinks backing up waste

 

Opening hours for non-urgent repairs 

Non-urgent repairs will be available 24 hours for emergencies only on both bank holiday Mondays in May.

Local offices such as Blantyre, Pembroke Road and Malton Road will be closed on both bank holiday Mondays in May. 

For more information about the service, visit the Housing Repairs Service.

 

Neighbourhood Management and public receptions opening hours 

Neighbourhood Management and public receptions will be closed on both bank holiday Mondays in May.

For more information about the service, visit the Anti-Social Behaviour page.

Leisure centres

Opening hours

The Chelsea and the Kensington Leisure Centres will be open from 8am to 8pm on both bank holiday Mondays in May.

For more information about the service, visit the Leisure Centres page.

Libraries

Opening hours

Libraries across the borough will be closed on both bank holiday Mondays in May.

For more information about the service, visit the Library Opening Times page.

Museums

Leighton House Museum opening hours

Leighton House Museum will be open from 10am to 5.30pm on both bank holiday Mondays in May. Last entry will be at 4.30pm.

 

Sambourne House Museum opening hours

Sambourne House Museum will be open from 10am to 5.30pm on both bank holiday Mondays in May. Last entry will be at 4.30pm.

 

For more information about the museums, visit the Museums page.

Parking restrictions

Date	Permit parking and pay-by-phone parking (includes Holland Park Car Park (HPCP) Pay-by-phone.	Single Yellow lines (Mon-Sat)
Monday 5 May (Early May Bank Holiday)	No enforcement	No enforcement unless a vehicle is causing an obstruction to the flow of traffic
Monday 26 May (Spring Bank Holiday)	No enforcement	No enforcement unless a vehicle is causing an obstruction to the flow of traffic

For more information, visit the Parking page.

Parks

Opening hours during the May bank holidays

On Monday 5 May, all the parks in the borough will be open from 7.30am to 9pm.

On Monday 26 May, all the parks in the borough will be open from 7.30am to 9.30pm.

Park gates may be open or closed within half an hour of stated times.

For more information about parks in the borough, visit the Parks page.

Registrars (Registration of deaths)

 

Opening hours

The out of hours service for urgent same day burials will be available on both bank holiday Mondays in May. See below for more information.

 

Emergency service for the registration of deaths outside of our normal office hours

Kensington and Chelsea Register Office opening hours and location | Royal Borough of Kensington and Chelsea

An emergency service to arrange for same-day burials or cremations is available on Sundays and Bank Holidays, except Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day.

The telephone number for this service is 020 7361 3000 - however it is only for use in an emergency.

This telephone number is for the borough duty officer who will then contact the registrar on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.

The green form for burial or cremation may be issued only if:

• the medical certificate of cause of death is completed correctly by the doctor certifying death and;
• the death has not been or does not need to be reported to the coroner and;
• the body is not being removed from England or Wales.

You will need to travel to the location of the registrar on call.

You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.

Markets and street trading

Opening hours

The Street Trading Office and the street markets in the borough will be closed on both bank holiday Mondays in May.

For more information about the service, visit the Markets and Street Trading page.