Council Plan Action Plan 2025 to 2027

Safer: Our Deliverables

 

Action What we will do and when What residents will see

9. Localised service delivery for housing management by June 2026.

Restructure of Housing Management services to ensure high quality and efficient delivery and local services.

 Residents will experience services that are more local and accessible, services which relate directly to their needs.
 

10. Increase our local residential placement options for Care Leavers.

By April 2026, purchase a total of 12 in-borough units of supported accommodation within or close to the borough.

 Care leavers have access to local high-quality accommodation that supports their journey towards independence.

11. Implement the Family First model to ensure families get the right support at the right time.
  • Respond to Government's Children’s Social Care Reform to ensure social care services are seamless and integrated, through closer alignment between Early Help services and Statutory Social Work.
  • Pilot this approach by creating an integrated Children with Disabilities (CwD) service by bringing together our existing Short Breaks service with our Disabled Children’s Teams.
  • Families receiving support in a way that is seamless, easy to navigate and responsive to their changing needs, achieved by a closer alignment of Early Help and Statutory Social Work.
  • Families with children with disabilities experiencing a holistic offer, with fewer assessments, professionals and handovers.
12. Implement the Community Safety Service Review recommendations.

Work towards delivering the following commitments:

  • All front facing Community Safety officers will be based within community settings from April 2025.
  • Engagement with residents including Community Safety Drop-ins, a minimum of 4 Youth Violence Reduction Network meetings and 3 three Modern Slavery Community Engagement sessions to increase resident knowledge of issues and where to get help from April 2025.
  • Community Safety Comms products produced to support increased resident awareness of Services and promote stories of positive community safety outcomes from 1st April.
  • Briefing / training programme for all Council teams (from Q4) resident facing council services, Voluntary and Community Sector (VCS) providers (from Q1).
  • Community Safety VCS conference focused on youth violence, building capacity and capabilities to deliver community safety outcomes.
  • Residents know what community safety services are available and how to access support.
  • Residents feel that the council and its partners understand their concerns and refuses to accept the levels of crime and violence.
  • Council teams and Voluntary and community sector partners are better equipped to help residents manage crime, Anti-Social Behaviour and especially hidden crimes (violence against women and girls, hate crime and modern slavery).
13. Deliver Community Safety Transformation projects for Youth Violence Reduction Services, Violence Against Women and Girls contracts and public realm CCTV services.
  • Deliver a public realm CCTV network at the Council that is modern, effective, and fit for its purposes. This project will commence Q1 2025 and complete (estimated) by March 2027.
  • Strengthen Youth Violence Reduction Service to better support young people at risk of harm by bringing some functions in house (from VCS) and undertaking a service review.
  • Ensure the Violence Against Women and Girls (VAWG) Service continues to provide high-quality support to victims and survivors by re-commissioning specialist support services.
 A direct and lasting impact on the safety and wellbeing of residents across Kensington and Chelsea. These changes will enhance public protection, crime prevention, and victim support, making the borough a safer place to live, work, and visit.
14. Improve housing repairs and tracking portal.
  • Deliver key updates including tenant-side functionalities (repair booking, tenancy termination, profile updates) and admin-side customisation (repair settings, housing applications, tenancy termination processes). (November 2025).
  • Focus on Council functionalities, including property search and housing applications. (Apr 2026).
  • Finalise integration with myRBKC and Single Sign-On for streamlined user access across platforms. (Jul 2026).
 The project will drive digital transformation, enhance service delivery, and improve residents' engagement with local housing resources, contributing to a more efficient and user-friendly system for RBKC. It will result in an Improved Tenant Experience, enabling tenants to view rents, service charges, and repair information online, making it easier for them to manage housing-related tasks like repair scheduling and tenancy termination.
15. Develop and roll out our new Housing Management Resident Involvement Strategy.
  • Deliver a refreshed Resident Involvement Strategy for 2025-28, building on the previous draft from 2021.
  • Launch a consultation on key sections of the strategy in April 2025.
  • Launch the Strategy in July 2025 and begin implementation of the strategy with a rollout including workshops, communications campaigns and direct contact with residents who expressed interest.

The refresh of the Resident Involvement Strategy will have greater impact on residents by improving the ways to become involved in shaping housing services. It will enhance resident satisfaction, and will:

  • Strengthen resident influence
  • Empower resident-led projects
  • Expand opportunities for involvement
  • Improve representation in engagement

 

Last updated: 11 June 2025