Housing management

Repairs Direct

About us

Repairs Direct is a wholly owned subsidiary of the Council.

We provide day-to-day repairs and maintenance services for all Council homes across the borough.

Repairs Direct’s mission is to provide high quality repair services which meet the needs and expectations of residents. We place a strong focus on customer service. Over the coming months the Council will support Repairs Direct in developing our service to the highest standards in order to meet the expectations of our residents.

Profile:

  • a board of directors made up of senior executives from the Council
  • a dedicated and skilled workforce
  • a separate company but accountable to and owned by the Council
  • customer service focussed
  • responsive to resident feedback and requirements

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