Each year we put together facts and figures about our performance so you can see how we’re doing and hold us to account. We’ve changed the format of this year’s report following consultation with residents – we hope you like it. It was first published in the Autumn 2025 edition of Housing Matters magazine. We published our tenant satisfaction measures earlier in the year, which you can revisit.
Our year in numbers
- Gas safety checks complete: 99.98 per cent
- Tenancy sustainment grants given to residents: £468,720
- Resident satisfaction with last repair: 83.86 per cent
- Amount spent on major works: £50 million
- Estate inspections complete: 167
- Electrical surveys complete: 98.7 per cent
- Amount spent on estate improvements: £776,000
- Repairs appointments kept: 81.9 per cent
- Aids and adaptations completed: 186
- Fire risk assessments complete: 100 per cent
- Grants to pensioners who lost winter fuel allowance: £54,600
- New fire doors installed: 656
- Call centre resident satisfaction: 86 per cent
- Repairs completed: 24,804
- New kitchens/ bathrooms installed: 207 (project started mid-year)