Annual report to tenants 2024 to 2025

How we spend your rent

This chart shows a breakdown of how the money you pay in rent and service charges is currently spent.

Housing management had a total budget of £78,800,000 for the year. You can see on the chart how this was allocated. In 2024/25 we asked residents at the Residents’ Summit for feedback on the budget, and suggestions on how it should be allocated in future.

Management costs include things like our neighbourhoods service, IT, fire safety team, support services, community alarm service and home ownership services.

Capital charges are the cost of money we’ve previously borrowed – like interest on a credit card.

Depreciation is money set aside to offset wear and tear on buildings. This fund contributes to major works in future.

How we spend your rent: Management costs 29%, Repair costs 26%, Caretaking and cleaning 9%, Capital charges 13%, Depreciation 7%, Energy 9%, Insurance 6%, Provision for bad debts 1%

Keeping your homes safe

Safety is at the heart of everything we do. Here’s how our teams have been working on keeping you and your household safe:

Fire safety actions

We closed 2042 fire risk assessment actions in 2024/25.

Person-centred fire risk assessments

We offer residents the chance to have a person-centred fire risk assessment (PCFRA) carried out if they are likely to find it difficult to leave their home in an emergency. In 2024-25 we carried out 188 PCFRAs. If you want a PCFRA please contact the health and safety team [email protected]

CCTV

We installed new CCTV cameras across eight estates in 2024/25 to help keep residents safe.

Last updated: 1 October 2025