Annual report to tenants 2024 to 2025

Major works – capital delivery

Our capital delivery team work to improve your homes by carrying out large scale projects involving a whole block or estate. They can include things like replacing lifts, window or roofs, or redecorating the communal parts of the building. They are often linked to improving residents’ comfort or safety in their homes.

There were 19 projects on site in 2024/25, and we spent £50m on major works projects that year. In December 2024 we started our stock condition survey to make sure we have up to date information about the state of all the homes we manage and carried out 714 visits. We replaced door entry systems at nine blocks benefitting 294 homes.

Our budget for the next four years agreed a further £300 million which will help guarantee residents a safe, warm, modern home.

Estate improvements

We are always looking for ways to work with residents to improve your estates. We look for funding from a range of sources, and also provide an estate improvement budget to pay for local projects. In 2024/25 some of the projects included:

New playground at Longlands Court

The new playground was funded by £57,000 of section 106 funds which are collected from developers working in the area. Residents picked out the fantastic new play equipment to provide a variety of creative play options for children of all ages.

Powis Square solar lighting

Using the estate improvement budget (a fund created by a donation of £67 per home, per year from housing management), residents at Powis Square opted for an eco-friendly upgrade. We added three new fully solar-powered lamp columns to light the pathways on the estate.

Estate care in numbers: 

This year our team:

  • Completed 2,279 communal repairs 
  • Spent £776,000 on 86 estate improvement projects 
  • Collected 545 tons of waste 
  • Carried out 167 estate inspections 
  • Carried out 366 health and safety inspections 
  • Handled 550 pest control cases

Last updated: 1 October 2025