Rent refunds
You can request a rent refund if:
- your rent account is in credit
- you're a former tenant with a credit balance.
Before we issue a refund, we'll deduct any money you owe us, including:
- debt from a former tenancy
- charges on sub-accounts, such as legal costs or rechargeable repairs
- Housing Benefit overpayments
How we calculate your refund
We must make sure there is enough money in your rent account to cover your rent until your next payment is due.
Example:
Your rent account is £700 in credit and your monthly rent is £500. If you pay your rent by monthly Direct Debit, we'll refund £200 and leave £500 on your account to cover your next rent payment.
How to request a refund
To apply for a refund:
- Complete the rent refund request form (PDF, 208.25 KB)
- Return it to us by email or post
You must provide a bank statement as proof of your bank details.
We no longer issue cheques for refunds. Refunds are paid directly into your bank account by BACS transfer.
Refund for someone who has died
We usually pay the refund to the deceased person’s estate.
We can pay the refund to you if you're the deceased person’s executor or representative.
You'll need to provide the following:
- death certificate
- copy of the will
- the grant of probate or letters of administration