Your rent

Pay your rent

Basic rent

This is the rental charge for your home. This charge depends on the value and size of the property and the facilities within it. Your rent is reviewed each year and any increase meets strict guidelines set by the government. 

Your rent is due every Monday and, if you choose to pay fortnightly or monthly, needs to be paid in advance.

Your weekly rent is made up of:

  • basic rent
  • service charges
  • heating and hot water charges

Your responsibilities for paying rent are set out in your tenancy agreement. These are also outlined in your tenant handbook.

The rent you pay goes towards:

  • managing and maintaining council homes
  • investing in our communities
  • providing support to you, our tenants

Payment methods

We offer a range of payment methods to suit your needs, lifestyle, and preferences. We want to make it easy and convenient for you to choose what’s right for you. 

You can pay your rent by Direct Debit, standing order, rent payment card, or using a debt/credit card over the phone or online.

Manage your rent online

You can manage your rent account online. Register or sign-in to online housing services. If you need help using this online service, please visit our Online Housing Services Help page.

Pay your rent online

Direct Debit

This is the easiest and most convenient way to pay for residents who have a bank or building society current account. It is quick, easy and one less thing to remember. It is also the Council’s preferred payment method.

We currently offer a choice of four payment dates to suit your needs. You can set up a Direct Debit using the button below or telephone 0800 137 111.

Set up Direct Debit

You can also print off and complete the Direct Debit form below and return it to us at Royal Borough of Kensington and Chelsea, The Hub, 292a Kensal Road, London W10 5BE. Or you can email your completed form to [email protected].

By phone

If you have a debit or credit card, you can pay over the phone, telephone 0800 137 111 or 020 3617 7080, Monday to Friday, 9am to 5pm.

Alternatively, you can use the automated payment line  24 hours, 7 days a week, telephone 020 3974 4670, option 6.

Standing Order

Call your bank or building society to set up a standing order: You will need our bank details

Head Office Collection Account
Housing Rents and Service Charges
Natwest PLC
Sort code 57-20-40
Account Number 00000000

Include your 11-digit payment reference number.

Internet banking

You can make payment online. The Council’s bank details are:

Sort code: 57-20-40
Account Number: 00000000

Include your 11-digit payment reference number.

Post Office

You can pay with cash or by cheque using a swipe card. Please make cheques payable to The Post Office Ltd. Allow three days for the payment to reach us.

Please note: Due to technical issues with the supplier we are currently unable to issue new swipe cards.  We are working hard to restore this functionality. 

Last updated: 14 January 2025