Pay your rent
We offer a range of payment methods to suit your needs, lifestyle, and preferences. We want to make it easy and convenient for you to choose what’s right for you.
You can pay your rent by Direct Debit, standing order, rent payment card, or using a debt/credit card over the phone or online.
Direct Debit
This is the easiest and most convenient way to pay for residents who have a bank or building society current account. It’s quick, easy and one less thing to remember. It is also the Council’s preferred payment method. We currently offer a choice of four payment dates to suit your needs. You can set up a direct debit using the button below or call us on 0800 137 111.
You can also print off and complete the direct debit form below and return it to us at Royal Borough of Kensington and Chelsea, The Hub, 292a Kensal Road, London W10 5BE. Or you can email your completed form to [email protected].
By phone
If you have a debit or credit card, you can pay over the phone by calling 0800 137 111 or 020 3617 7080, Monday to Friday, 9am to 5pm. Alternatively, you can use the automated payment line (which operates 24 hours, 7 days a week) by calling 020 3974 4670 and selecting option 6.
Manage your rent online
You can manage your rent account online. Register or sign-in to online housing services.
If you need help using this online service, please visit our Online Housing Services Help page.
Standing Order
Call your bank or building society to set up a standing order: You will need our bank details
Head Office Collection Account
Housing Rents and Service Charges
Natwest PLC
Sort code 57-20-40
Account Number 00000000
Please include your 11-digit payment reference number.
Internet banking
You can make payment online. The Council’s bank details are:
Sort code: 57-20-40
Account Number: 00000000
Please include your 11-digit payment reference number.
Post Office
You can pay with cash or by cheque. Please make cheques payable to The Post Office Ltd. You will need your swipe card which you can order by using our online form.
Order new service charge payment card
Please allow three days for the payment to reach us.