Parking enforcement and removal of vehicles

If you are parked illegally, you may be issued with a parking ticket or penalty charge notice (PCN). Your vehicle could also be removed.

The penalty for parking illegally is £130 for a 'serious' contravention or £80 for a 'less serious' contravention. If you pay this within 14 days you will qualify for a 50 per cent reduction.

If you ignore our notice or an adjudicator’s decision to uphold a penalty charge notice, the charge will continue to increase if left unaddressed or unpaid. This may lead to us dealing with it as a debt and possibly passing it to Enforcement Agents who will charge additional fees.

Licensed taxis

Report an issue with a licenced taxi

The Council may share personal information about taxi and private hire licenses with other Council departments, to support specific on-street compliance and enforcement activities. The Council may also enter into formal information sharing arrangements with partner organisations such as TfL and contracted suppliers for the same purposes. Any information sharing is managed fully in accordance with the Data Protection Act 1998

Removed cars

If a local authority within the London area has removed your car, you should phone the TRACE help line service on 0300 077 0100* and they will tell you where to locate your car. 

Or text “TRACE” followed by your vehicle registration mark to 66663* (*you may be charged for this service).

If your vehicle was not removed by your local authority, contact the police for more information.

You must provide the required documents* and fees as advised by the Vehicle Pound team before the vehicle can be released.

*The following documents must be presented at the car pound in order to collect a vehicle:

  • Valid Driving Licence or passport 
  • V5 vehicle registration certificate  
  • Vehicle Insurance documents
  • Proof of address eg utility/council tax bill or bank statement

Vehicles removed by the Royal Borough of Kensington and Chelsea to the Lots Road Vehicle Pound will be released under these conditions:

Removed in line with the: Release fees
Traffic Management Act 2004

Penalty charge fee and

Release fee: £200

Storage cost: £40 per day will apply if you do not pay for the release of your vehicle

London Local Authorities and Transport for London Act 2008 Contact the Vehicle Pound in Lots Road to confirm the outstanding amount to be paid.

You must provide the required documents and fees as advised by the Vehicle Pound team before the vehicle can be released.

Clamped cars

Whilst we do not wheel clamp vehicles using the Traffic Management Act 2004, Enforcement Agents or other agencies may apply clamps to vehicles parked in this borough for the recovery of unpaid Penalty Charge Notices or other debts.

Please call the phone number shown on the Immobilisation Notice placed on your vehicle.

How to pay

The prices of Penalty Charge Notices and removals are set by London Councils in consultation with the Mayor of London.

You can pay by credit or debit card, cash, cheque or postal order as follows:

By phone:

  • PCN payment line: 0207 361 4380
  • Customer Services: 020 7361 4383
  • Removal line: 020 7361 3949 / 01285 238 956 or 020 7351 1203


In person:

  • Customer Service Centre
    You can pay using our self-service payment kiosks at the Town Hall, Hornton Street, Kensington, W8 7NX
    Opening times: Monday to Friday between 9am and 5pm
  • Lots Road Car Pound
    63 Lots Road, London SW10 0RN
    (by the entrance to Chelsea Harbour)
    Opening times: Monday to Saturday between 7am and midnight, Sunday between 8am and 6pm

By post (cheque or postal order payments only):

  • Royal Borough of Kensington and Chelsea
    PO Box 4294
    Worthing, BN13 1WW