Flooding

Who to contact during a flood

Emergencies

During a flooding event, if you are vulnerable or feel that lives are at risk, contact the emergency services on 999 for immediate assistance and rescue. 

Non-emergencies

If the issue is urgent but not life threatening, please use the following contact numbers:

Thames water

If flood water is coming from your toilet, sink, internal or external drains, or from a sewer manhole in the road, please contact on 0800 316 9800 (24-hour service)

Council’s Streetline

If flood water is on the road or pavement and is unable to drain due to a blocked gully, please contact the Council’s Streetline – 020 7361 3001 (available 08:30 – 17:30)

Evironment Agency

If flood water is coming from the River Thames, please contact the Environment Agency incident hotline on 0800 80 70 60 (24-hour service)

For more information on how to stay safe during a flood, speak to a Floodline adviser on 0345 988 1188 (24-hour service) or see advice from the London Fire Brigade.

Flooding updates

Important information may also be shared during a flood event through the following official Social Media channels.

Last updated: 14 July 2022