Finding a home and your housing options

Mobility Transfer Scheme

What is it?

This scheme helps to make sure that the people living in ground floor properties are the people who need them most. Some people who do not have mobility problems live in ground floor properties in sought after areas. These properties would be suitable for tenants who desperately need to be on the ground floor. Other households may be in ground floor properties and very overcrowded, but have low points on the Housing Register making it difficult to move.

Who is eligible?

Anyone who has a property:

  • with a ground floor entrance
  • with no steps either inside or outside (in line with the category given to the property on the Council's Accessible Housing Register)
  • with at least one bedroom (studio flats cannot be accepted).

You must not have a medical need for a ground floor property.

How it works

If you would like to move to a higher floor level, to a property of the same size you may be entitled to:

  •  high points on the housing register and priority to move
  • a cash incentive
  •  help with removals.

If you are severely overcrowded and need a larger property you will be eligible for this scheme and will be given high priority to move. You will not be entitled to any cash incentive for moving but you may receive help with removal costs.

How to find out more

In person:

Customer Service Centre
The Town Hall
Hornton Street
W8 7NX

Monday to Friday 8.30am to 5pm

By phone:

Housing Solutions Team 020 7361 3272

By email:

[email protected]

Last updated: 23 February 2023