We are currently experiencing high call volumes, which may result in increased wait times. Parking or provisional permit applications have been extended to 31 July 2025.
Apply for or renew your resident parking permit
Parking permit prices
From 1 April 2025 parking permit prices have changed. Visit our Parking Permit Calculator for more information.
Completing your application
To apply for or renew a resident parking permit, you need to complete the application online or by post.
You need to prove:
- where you live
- vehicle ownership
- you can drive
See the Documents Required for parking permit applications.
If you are moving into the borough and intend to live here for more than six months, you can apply for a permit up to a week before your move.
Read our parking guide before making an application to ensure you are eligible and understand the terms and conditions.
Apply for your parking permit online
Renew your resident parking permit
Six weeks ahead of your permit expiring, we will email or write to you to remind you your permit is due for renewal.
To renew online, you need your Permit ID and Personal Identification Number (PIN). You can find these in the renewal reminder.
- your Permit ID will follow this format: RES12345678 or PP-1234
- your Access PIN is made up of 16 characters: XXXX-XXXX-XXXX-XXXX
Renew your parking permit online
Forgotten details
If you have forgotten your details or misplaced our correspondence, request that these details are sent to the email address we hold for you.
Forgot my Access PIN or Permit ID
Apply by post
To apply for a parking permit by post:
- complete an application form, attaching copies of the required documentation and payment
- once the permit is approved, you'll receive an email requesting payment
- send it to:
Resident Parking
Town Hall
Horton Street
London
W8 7NX
You will be unable to park in resident parking bays until you have made full payment.
Costs
Permits are priced according to:
- CO2 emissions for vehicles registered after 1 March 2001
- engine size for vehicles registered before March 2001.
To find out your CO2 rating or engine size visit Driver and Vehicle Licensing Agency (DVLA).
What happens next
Applications for new parking permits can take up to two working days to process, or up to 10 working days for renewals. If you have applied online, you will receive confirmation by email which contains your unique case ID.
Once your permit application is approved or rejected, you will be notified through your chosen method of communication.
Provisional permits
A provisional permit allows you to park in resident parking bays within the borough while your application is processed. You will receive a provisional permit if you:
- have submitted your renewal and your payment has been authorised, but your permit has expired
- need to submit additional evidence
Issues with application
If we identify a fraudulent application, such as if you are not a resident of the borough, we reserve the right to reject the application and keep your payment.
Missing documents
If we cannot process your application due to missing or incorrect documents, you will receive an email giving the reasons for the rejected application and a link to resubmit your application. We will also contact you by phone if possible. If we don’t receive a response within five working days, the application will be rejected, and your payment will not be refunded. If you still need the permit, you will need to submit a new application and pay again.
Contact us
Contact the team:
- email: [email protected]
- telephone: 020 7361 4381
We no longer use [email protected] to manage documentation and the mailbox is not monitored.