We are working to resolve ongoing issues with our parking permits system which is affecting payments, cancellations and refunds.
New subscriptions are temporarily paused while this work continues. You can still buy three, six and 12 month parking permits.
You may have received multiple emails or letters about parking permits with contradictory or incorrect information. We apologises for any confusion caused. Residents are protected from enforcement where records may be incorrect.
For support on outstanding bills and wider support please call 020 7361 4381 or email [email protected]
Processing your resident permit application: useful information
If you have applied online, you will receive confirmation by email which contains your permit ID.
Once your permit application is approved or rejected, you will be notified through your chosen method of communication.
Provisional permits
A provisional permit allows you to park in resident parking bays within the borough while your application is processed.
You will receive a provisional permit if you:
- have submitted your renewal and your payment has been authorised, but your permit has expired
- need to submit additional evidence
Issues with application
If we identify a fraudulent application, such as if you are not a resident of the borough, we reserve the right to reject the application and keep your payment.
Missing documents
If we cannot process your application due to missing or incorrect documents, you will receive an email giving the reasons for the rejected application and a link to resubmit your application. We will also contact you by phone if possible. If we don’t receive a response within five working days, the application will be rejected, and your payment will not be refunded. If you still need the permit, you will need to submit a new application and pay again.
Contact us
Contact the team:
- email: [email protected]
- telephone: 020 7361 4381
We no longer use [email protected] to manage documentation and the mailbox is not monitored.