Subscription payments and auto-renewals
Subscription payments offer flexibility in how you can pay your permit fees. They allow you to pay recurring or a one-off fee for your permit.
You can pay:
- in full for the year
- spread the payments over monthly instalments
To choose the subscription payment option when you apply for your permit, you need to provide your credit or debit card information.
Auto-renewals
Auto-renewals allow you to renew your permit when it expires without submitting a renewal form. Subscription payments can be combined with auto-renewals. This option is not available for permits lasting three months or less.
Auto-renewal must be selected when you make a new application or are renewing your permit. You must provide a valid debit or credit card to set up your subscription.
Paying for your permit
Fees and charges
We review our fees and charges annually. We will always email you when changing the prices. For current prices visit Parking permit prices and refunds.
Monthly payments
You can choose automatic monthly payments when purchasing your permit. Your preferred payment method will be charged on the same day each month as your first payment, or the last day of the month, as appropriate.
The agreed amount will be deducted automatically at monthly intervals until the balance is paid in full and the permit expires.
Receipts are emailed immediately after each successful monthly payment.
Paying by credit or debit card
You can pay online through our secure payment portal using a credit/debit card. We do not accept American Express (Amex) cards.
Expired credit or debit card
If your credit or debit card expires during the period of the subscription, we will notify you 30 days before the next payment is due. We will provide a link to our payment provider, where you can update your card details. If you do not update your card details, the payment will fail.
If you don’t update your card immediately, we will send a second reminder.
Changing or updating payment method
When you first set up your subscription you will receive details of the portal by email. Update your card details anytime through our online billing portal. Click the link to access and update your card details.
Failed payments
We will attempt to take payment on the agreed date. If the payment fails, we will notify you by email and attempt to take payment again the next day.
If the second attempt fails, we will contact you and ask you to pay the remaining balance in full within seven days. If you don’t pay within the seven days, we will cancel your parking permit.
You will be responsible for any PCNs received following the cancellation. If you still need a parking permit, you will need to apply for a new one.
Changing from monthly to one-off payment
If you've received a failed subscription payment email, you can submit a new application to urgently obtain a permit.
If you wish to be on a subscription plan for your new application, you must first cancel the active permit and submit a new application.
Paying for subscription renewal
Payment will be taken from your debit or credit card automatically on the agreed date.
If no new evidence is required at the time of the auto-renewal, you will receive an email reminder 21 days in advance of your renewal date.
Providing required evidence
We ask permit holders to resubmit proofs every third year if no changes have been made to a permit. This ensures our records are up to date.
If new evidence is required, you will be sent an email with 42 days’ notice, containing a link to submit the relevant documentation. The documentation will be reviewed in the same way as a the regular renewal process. If you don’t submit the evidence within this time, your auto-renewal will be cancelled. You will need to reapply for a permit.
Cancelling your permit
If you cancel your permit before it expires and apply for a refund, your subscription will also be cancelled. You will receive the appropriate refund.
Cancelling your subscription in the billing portal will not cancel your permit. Permit cancellations must be submitted on our resident permit portal.
Contact us
For advice on your payments, contact Parking Permits enquires:
- telephone 020 7361 4381, Monday to Friday, 9am to 5pm