Subscription payments and auto-renewals
When you submit your application, you can choose to pay for your parking permit in full or spread the payments over monthly instalments. Subscription payments,or recurring payments, offer flexibility in how you manage pay your permit fees. Subscription payments can be combined with auto-renewals.
This option is not available for permits with a duration of three months or less.
If you decide to cancel your permit before it expires and apply for a refund, your subscription will also be cancelled, and you will receive the appropriate refund.
If you select the subscription payment option, you need to provide your credit or debit card information during the application process. We will automatically deduct the agreed amount at monthly intervals until the balance is paid in full and the permit expires.
What happens if my card expires?
If your credit or debit card expires during the lifetime of the subscription, we will notify you 30 days before the next payment is due. If you don’t update your card immediately, we will send a second reminder. You will be provided with a link to our payment provider, where you can update your card details. If you do not update your card details, the payment will fail.
What happens if payment fails?
We will attempt to take payment on the agreed date. If the payment fails, we will notify you by email and attempt to take payment again the next day. If this second attempt fails, we will contact you and ask you to pay the remaining balance in full within seven days.
If you don’t pay within the seven days, we will cancel your parking permit. You will be responsible for any PCNs received following the cancellation. If you still need a parking permit, you will need to apply for a new one.
Auto-renewals
When you renew, you can opt for subscription payments to enable periodic auto-renewal. Auto-renewals allow you to renew your permit when it expires without submitting a renewal form. The auto-renew option must be selected during the new parking permit application or renewal process and you must provide a valid debit or credit card to set up your subscription.
We will ask permit holders to resubmit proofs every third year if no changes have been made to a permit. This ensures records are up to date.
If you decide to cancel your permit and apply for a refund, your auto-renewal will also be cancelled.
What happens at the time of renewal?
If no new evidence is required at the time of the auto-renewal, you will receive an email reminder about your upcoming renewal with 21 days’ notice. Payment will be taken from your supplied debit or credit card automatically on the agreed date. If new evidence is required, you will be sent an email with 42 days’ notice, containing a link to submit the relevant documentation. The documentation will be reviewed in the same way as a the regular renewal process. If you don’t submit the evidence within this time, your auto-renewal will be cancelled, and you will need to submit a renewal form.