Pay your service charge

You can pay your service charge online using our online service

Pay your service charge online

We can accept Mastercard debit and credit cards, Visa debit and credit cards and Maestro.

To access the Housing Management online service, you will need to register for the service. Once registered, you will have a PIN. You can log in with username, favourite word and PIN. If you do not have access to a computer there are computers in the boroughs libraries which are available to residents

  • You will be asked to provide your details and choose a ‘favourite word’, which is a word that only you will know and is used for additional security on your account.
  • When you have registered, we will undertake a number of security validation checks to ensure it is a legitimate application. Once confirmed, your Personal Identification Number (PIN) will be emailed to you within ten working days. Your PIN is a unique reference and will only be associated with you personally. It should not be shared with anyone else.
  • As soon as you receive the email with your PIN, you can start using the online service. 
  • If you forget your PIN, you must complete the Log in Reminder form. Your PIN reminder will only be sent to the email address on your account. 
  • If you have any questions about the online service, please email us at [email protected] or call 0203 617 7080 or 0800 137 111  (Freephone)

Log in to the Housing Management online service

Last updated: 23 February 2023