Grenfell Recovery Strategy

Grenfell Legacy Rehousing and Allocations Project

The Resident Reference Group

The Grenfell Rehousing and Allocations Project aims to improve residents’ experience of the Council’s housing services. It aims to build on learning from Grenfell to create longer-term change, using the knowledge and perspectives of residents' with experience of the rehousing process to improve housing services for everyone.

A Resident Reference Group (RRG) for the project was established in 2021. The RRG is a panel of residents and community partners, which includes 55 members and meets monthly with Housing officers. Members of the RRG are RBKC tenants, residents placed in temporary accommodation by the Council and community partners with experience of working with residents.

This mechanism is the first of its kind in Housing Needs. Through regular RRG meetings, Housing officers at all levels hear direct feedback from residents about their experience and work with them to shape solutions.

Outcomes of the project

Since November 2021, the RRG has:

  • Contributed to make changes to the allocation of mobility access properties and the development of a new Allocations scheme
  • Pushed the Council to regularly publish lettings data and develop bite sized videos about Housing Options and Home Connections
  • Supported the introduction of a quarterly newsletter for residents in temporary accommodation
  • Worked with the Council to implement call recording and monitoring for all frontline teams, and develop training and induction material for new starters.

The group agrees a work plan with key areas of focus every six months.

In 2023, the group will be helping the Council to improve written communications, shape customer feedback surveys and assessing the impact of the new Allocations scheme.

If you would like to find out more, please email  [email protected].

Last updated: 3 August 2023