Grenfell Recovery Strategy

Dedicated Service for the bereaved and survivors

COVID-19 Update: The Friends and Family Assistance Centre is only open on Tuesday and Thursday for pre-brooked appointments due to the Covid-19 Pandemic. The Dedicated Service is continuing to support Grenfell bereaved and survivors. If you have a named Dedicated Service contact, please telephone or email them if you need support. Otherwise, please call 0207 938 8629 and leave a message with your name, contact number, and a brief description of your enquiry.  

The Dedicated Service has been set up in partnership with the NHS to provide ongoing support to the bereaved and survivors.

The Dedicated Service was launched in July 2019 and offers bereaved and survivor families:

  • a named first point of contact for their key concerns and questions
  • support from partners including education, housing and health
  • an education specialist to help children and young people get the support they need and to help them achieve their potential
  • access to a range of additional activities and support services, designed with bereaved and survivors

A Steering Group, made up of representatives of the bereaved and survivors, has been established to ensure that they continue to shape the service. There are also regular opportunities for people to be able to ask questions or give feedback, and regular engagement with families to get their feedback on services.

Last time we conducted a full consultation on the service was in September 2018, and it led to the launch of the dedicated service in July 2019. We recognise people’s needs have changed since, and therefore, in May 2021 the Council’s Leadership Team agreed to carry out a review of the Dedicated Service.

A wide-ranging consultation and review with bereaved and survivors was launched on Monday 5 July and is expected to run to at least Monday 16 August 2021, with a follow up phase planned for September / October 2021.

If you are a bereaved and survivor and are looking for more information, you can either get in touch with your Dedicated Service worker or you can visit the new separate website we have established for the service. This has been set up in partnership with the Steering Group and is a members only website for bereaved and survivors in order to protect their privacy.

For more information please contact


The majority of survivors have now moved into their new permanent homes and continue to receive support from the Dedicated Service and a dedicated Housing Management team. However, there are still a small number of residents who are yet to move into their new homes, and we are working with those families to support them with their rehousing needs.

The Grenfell Rehousing Policy sets out the Council’s approach to allocating permanent homes to former Grenfell Tower and Walk residents. You can read the policy and summary on this page.

You can also view the latest housing update for former Grenfell Tower and Walk residents on this web page. This information is updated monthly.

Grenfell Tower and Walk rehousing progress update
Grenfell housing stats 080321.jpg


Last updated: 3 August 2021