Barnardo's Helplines

About the service

Barnardo's Helplines offer mental health and cost of living support to Black, Asian and minority ethnic communities, asylum seekers, and Ukrainian refugees.

The service also offers therapeutic support for children and young people aged 21 and under on the Ukraine and Afghanistan pathways who are living in England.
 

How to access the service

Asylum seeker helpline and Hong Kong BN(O) support 0800 151 2605
Ukrainian Support Helpline 0800 148 8586
Refugee Family Helpline 0808 156 9877

You can also access resources here.
 

African Women Care

About the service

African Women’s Care is a registered charity supporting BME women, girls and children.

African Women’s Care provides support to BME women and their children who are experiencing or threatened with domestic abuse as well as delivering a wide range of health related support services targeted at changing perceptions and mind-sets among BME families.

Services are delivered by trained staffs and volunteers who will work with you on a one to one in our offices or arrange to meet up with you at a safe location. African Women’s Care understand the various challenges faced by BME women and their families and provide non-judgemental support regardless of sexuality, immigration status, physical and mental health to families living in Kensington and Chelsea.

If you are experiencing domestic violence, African Women’s Care can listen, help you understand your options, explain your legal rights, talk to the police for you, help you get to safer housing or even attend court with you.

 

How to access the service

If you have a client who has disclosed domestic abuse and needs specialist support, please contact the service by calling 020 8969 8389.

If you need to talk to someone about domestic abuse or you are a professional who would like to refer a client, please fill in this form

 

Contact details

Telephone: 020 8969 8389

Visit the African Women’s Care website

 

Cruse Bereavement Support

About the service

Grief can be overwhelming and you do not have to deal with it alone.

Cruse Bereavement Support is the UK's leading bereavement charity. They offer support, advice and information to children, young people and adults bereaved. Cruse offers face-to-face, group, telephone, email and website support. Cruse services are provided by trained volunteers and are confidential and free.
 

How to access the service

For the helpline please call 0808 808 1677.
You can also email the service. Find contact details below.
 

Availability

Helpline:
Monday, Wednesday, Thursday, Friday between 9.30am and 5pm
Tuesday between 1pm and 8pm.

Email service:
Monday, Wednesday and Friday between 9am and 5pm
Tuesday and Thursday between 9am and 8pm
Saturday between 10am and 2pm.
 

Contact details

Email: [email protected]

Helpline: 0808 808 1677

Visit Cruse Bereavement Support website


 

The Mix

About the service

The Mix is the UK’s leading digital charity for under 25s offering support services for young people. It connects young people to experts and their peers to talk about everything from money to mental health, homelessness to jobs, break-ups to drugs and more.

The Mix’s mission is to empower every young person to make an informed choice about their wellbeing; whether that’s through our peer-led and moderated community, webchat, email support, counselling service, crisis support messenger or our range of support content.

The Mix's support is free, confidential and anonymous and can be accessed wherever young people are.

 

How to access the service

If you’re aged 25 or under, and are experiencing any painful emotion or are in crisis, you can text THEMIX to 85258.
 

 

Availability

Crisis messenger is available 24/7.
Chat open Monday to Friday between 4pm and 11pm.

The team will respond to emails in 24 hours Monday to Friday.

 

Contact details

Email us on The Mix website.
Text: text THEMIX to 85258.
Visit The Mix website

 

The Silver Line

About the service

The Silver Line Helpline run by Age UK is a free, confidential telephone service for older people. We provide friendship, conversation and support 24 hours a day, 7 days a week.

 

How to access the service

Call the helpline at any time for free on 0800 4708090.

 

Availability

Available 24/7.

 

Contact details

Telephone: 0800 4708090

Visit the The Silver Line website
 

 

West London Action for Children

About the service

West London Action for Children promotes the wellbeing of children, working with them, their families and carers to achieve positive change. It offers free, confidential and professional counselling and therapy, parenting groups and groups for children in schools.

The organisation helps clients who face challenges, including:

  • domestic violence
  • bereavement, divorce and separation
  • school exclusions, bullying, and truancy
  • mental health concerns
  • parenting difficulties
  • resettlement trauma
  • substance misuse
  • experiences of abuse
  • racism, among others.

How to access the service

Any requests for referrals should be made by contacting the team via email or call. Find contact details below.

 

Availability

Monday to Tuesday between 9am and 6pm.
Wednesday to Thursday between 9am and 7pm.
Friday between 9am and 4pm.

 

Contact details

Email: [email protected]

Telephone: 020 7352 1155

07525 781373

Visit the West London Action for Children website
 

For women CIC

About the service

For women CIC is a London based, not-for-profit organisation founded by women, for women.

Through various activities, which span from peer-to-peer talking groups, mental health and wellbeing sessions, mind and body exercise classes, group day trips and much more. We are dedicated to tackling loneliness and isolation and supporting women to not just live, but to thrive in life.

 

How to access the service

If you would like to get in touch about joining one of For women activities, or refer someone else, please email with your details.

You can also call or message. Find contact details below.

 

Availability

Monday to Friday 10am to 5pm.

 

Contact details

Email: [email protected]

Telephone: 07874 234874
07517 840872

Visit the For women CIC website
 

 

Antidote – LGB&T Drug and Alcohol Support Service

About the service

Antidote is the UK’s only LGBT run and targeted drug and alcohol support service. Set up in 2002, the team works with both drug and alcohol users and healthcare professionals. Antidote gives non-judgemental free advice and support delivered by highly trained staff and volunteers – all of whom identify as LGBT+, and who have a good understanding of the pressures and problems that come with recreational drug or alcohol use.

Antidote offers:

  • key working to address immediate drug, alcohol and chemsex support needs
  • group work (Chemcheck, SWAP, Reclaim)and relapse prevention support
  • sober social activities
  • referral to detox clinics and prescribing centres
  • referral to our counselling service
  • two weekly drop-ins to discuss substance use issues, sexual health and mental health
  • a intensive structured weekday programme (SWAP)
  • training and support for healthcare professionals
  • women workers are available across the service

How to access the service

You can reach out to the servce via email or telephone. Find contact details below.

Drop in:
Monday drop-in at London Friend
Every Monday between 11am to 1pm (Step-free access) at 86 Caledonian Road, London N1 9DN.

Thursday drop-in at Turning Point Soho
Every Thursday between 6pm to 8pm (No step-free access) at Turning Point, 32a Wardour Street, London W1D 6AQ.

 

Availability

Monday to Thursday between 10am and 6pm.

 

Contact details

Email: [email protected]
Telephone: 020 7833 1674 (Ask for one of the Antidote Team)

Visit the London Friend website

 

 

Switchboard LGBT+ helpline

About the service

Switchboard LGBT+ helpline is the national LGBTQIA+ support line. For anyone, anywhere in the country, at any point in their journey. Switchboard can discuss anything related to sexuality and gender identity. Whether it is sexual health, relationships or just the way you are feeling. This is your space – to explore, talk and be truly heard.

 

How to access the service

You can call the helpline 0800 0119 100. It is open 10am to 10pm every day.

Email and the team will respond within five days.

You can also use the online chat

 

Availability

The helpline is open every day between 10am and 10pm.

 

Contact details

Email: [email protected]

Telephone: 08000 119100

Visit the Switchboard website